PRIVATEUPGRADES Reviews 

We recently stayed at the stunning J Hotel in Shanghai for 3 nights, booking through Private Upgrades, and it was truly the best hotel experience we’ve ever had.
From start to finish, everything exceeded expectations—the rooms were immaculate and beautifully designed, breakfast was exceptional, the Yi Lounge was a luxurious retreat, and dinner at Jin Yan restaurant was simply perfect. The staff went above and beyond in every way, making us feel incredibly welcomed and cared for.
Private Upgrades promised several member benefits, and every single one was delivered flawlessly:
Stay 3 nights for free
Late checkout
$100 food & beverage credit
Free room upgrade upon arrival (we were even able to choose our room style!)
Daily afternoon tea for two in the Yi Lounge – which turned out to be much more than just tea; it was an extensive open buffet with a wide selection of delicious food and beverages.
A special thank you to Migi Dalida - Travel Designer at Private Upgrades, who made the entire booking process seamless and ensured that every detail of our stay was perfect.
This experience was truly five-star in every sense, and we can’t wait to book with Private Upgrades again.

This was my first time booking through Private Upgrades and I have to say the whole process (online) was very easy. Great customer contact & care from booking to break completion. Would highly recommend Private Upgrades & have already made another reservation through them.

We used Privateupgrades.com for the first time, they were excellent to deal with. Their website is easy to navigate and it was very easy to book our hotel stays. We even had little extras added to the hotels we booked which made it even more appealing to use this company. We had to contact them to make an alteration and nothing was a problem. Everything was seamless when we got to our hotels. Fantastic service and I’ll use Privateupgrades.com again.

Unfortunately we had to wait till 4pm for our room, after a guarantee of 3pm, probably earlier. We arrived at 2pm had some lunch in the hotel bar. The food was lovely.
The room, a suite in a 5* hotel, was clearly booked for 3 adults for our grandson’s 18th birthday. When we were finally shown to our room, we
had to call down and ask where our grandson’s bed was. They brought it up while we were at the theatre. It was a very narrow and not very long child-sized bed for a 6ft 1”, 18year old which they did know about as they did provide a chocolate brownie in the room announcing his birthday ( which was a nice touch) At lunch that day and breakfast the 2 following days they had our room down as 2 guests, asking us to wait while they rearranged the table, which felt embarrassing and awkward in front of our grandson. There was only 2 of everything in the room ( cups, glasses etc) instead of 3. They also charged us more than the original private upgrades quote. I did not want to make a fuss in front of our grandson as he already felt awkward. I can only think there has been some miscommunication along the way somewhere. We’ve stayed here before as a couple and never had a problem.

All the advertised upgrades and extras came true. What great value. The early checkin was especially welcome, as was the 150 Aus dollars to spend at the bar!
Lovely hotel.

Stayed at The Raffles Bali
Beautiful setting very spacious villa fantastic service especially from Bella
Enjoyed a few drinks at the beach bar nice selection of cocktails both their restaurants were excellent
Booked thorough PrivateUgrades amazing deal and very efficient team

Not quite 5 star - tray of food was outside next room when we checked in until we phoned reception at 11 pm - no turn down service in our room
Pool area needs tlc , however gardens were beautifully tended

Private upgrades were fantastic. The deal they offered was the best by far . Easy booking and check in at the hotel was great. Would not hesitate to use them again .

Thank you so much Private Upgrades! This was my third stay this year through PU. Superb experience, this was hospitality like no other. We came to celebrate our anniversary and the guest experience representative Gigi made our stay so memorable and personalised. This set a high bar but every experience in the hotel was very positive from front of house reception Ipek, Mustafa and another lady whose name starts with G (apologies I could not remember the spelling) who went out of their way to accommodate our every request, to Aydin at the front door, the swimming staff, executive lounge staff as well as Summit restaurant and the Manzareh team. Turkish hospitality is world renowned but the Conrad Bosphorus really was on another level. We will be back for sure. If you can get a Bosphorous view room go for it, it really is worth it. And if not, you can still get those stunning views from Summit restaurant.

Service was impecable. Food was great specially in fusion restaurant. Breakfast had unlimited choices. Bell staff to management everyone went outof the way to assist and help. Butler paid attention to details. Checkout was smooth and effortless.

Really happy with the service from PrivateUpgrades. They were attentive and made the whole process feel tailored to what we needed. The extra benefits like room upgrades and flexible check-in/out were genuinely worthwhile and added a lot of value to our stay. I’d definitely recommend them.

PU made a good package and all went smoothly without a hitch. Good value. Would recommend.

PrivateUpgrades offers an excellent, highly personalized travel service tailored to individual needs. The team is professional, responsive, and truly knowledgeable in luxury hospitality. I particularly appreciated the quality of the client relations, both during and after the stay, which added a refined touch to the entire experience. Highly recommended for anyone seeking top-tier hotel bookings with premium service.

My travel agent Migi communicated well with both me and the hotel to secure the additional benefits. Good value for money compared to booking with American Express Hotel Collection which offers similar benefits.

I recently made a reservation through PrivateUpgrades.com for W Doha, and to be honest, the price seemed too good to be true—so I was definitely skeptical at first. But I decided to give it a try, and the entire experience exceeded my wildest expectations.

Right after I completed the booking, their team reached out to ensure everything was smooth and confirmed. What truly impressed me was that I could access the reservation directly through the hotel’s official app (Marriott Bonvoy in my case), which immediately boosted my confidence in the legitimacy of the booking.

The benefits listed were exactly as advertised:
• Daily free breakfast
• $100 USD credit usable at any of the hotel’s restaurants
• Airport transfer (which we didn’t use since we drove to Qatar)

Compared to other platforms (Booking, Agoda, etc.), the price + perks combo was unbeatable.

The experience was so seamless that I’ve already completed my next booking through them for my December trip to the Maldives.

Highly recommended for luxury travelers looking for real value and authentic VIP treatment.

What a fantastic package we got with Private Upgrades even the reception staff commented on what a great deal it was. We had access to early check in and a 4pm check out plus $100 us in credit. Only complaint was that the Crown converted it to only $135 AUD which was about $20 short of exchange rate so must be a Crown Hotel fee.

Excellent communication, delivered excatly what they said, upgrade, early check in. I would 100% use again. Well worth it.

I loved the hotel !The best of Boston !
So Beautiful and the service is fenomenal!
The view of the restaurant of break Fast in the roof top is amazing .
They give me up grade , presents and the amenites were of Guerlain !!!

all went as planned. free breakfast, upgrade and vouchers on F&B