Priority Bicycles Reviews 

8,248
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,083 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful design of the products, noting their durability, low maintenance, and smooth performance. Many commend the exceptional customer service for being helpful and responsive, alongside a seamless user experience from assembly to quick delivery. However, some reviewers noted certain bike parts were uncomfortable or desired more customization. A few customers also experienced issues with brake components needing early adjustment or repair, and some mentioned challenges during assembly or receiving items with minor cosmetic flaws.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the bikes' standout design,... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the support and quick,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall experience seamless,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick shipping and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took some getting use to.But the more I ride the more I appreciate the new technology...Still fairly new to the riding experience ,but the more I get accustomed to the feel of the bike....I gain an... See more

Company replied

Rated 5 out of 5 stars

I am a little biased because my amazing nephew, Jake, works at Priority. Jake helped me find the absolutely perfect bike for me. I also have to give a shout out to Joe at Xtracycle in Mill Valley, CA.... See more

Company replied

Rated 5 out of 5 stars

Quick response time is important. You do it well. Quick analysis with warrenty responsiveness happening to get ne vack on the road with as little down time as possible. I appreciate the support. T... See more

Rated 5 out of 5 stars

This company is highly professional. Easy to use website with tons of useful information. Would have liked to customize my bike a bit but realize that keeping prices low and shipment quick requires ef... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,248)

1,065 reviews in the last 12 months

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Rated 5 out of 5 stars

Best bike I have ever had!

I bought a blue Priority Bruiser belt drive bike. I was a bike messenger downtown Chicago for 8 and 1/2 years. I have rode Just about every brand of '80s and '90s mountain bikes on my job. I put thousands of miles on some of those bikes downtown Chicago. I've had Trek, specialized, Cannondale, Raleigh, Giant. All I can say is after trying a pinion gear with a belt drive I don't ever, ever want to see a derailleur again. Smoothest nicest ride I've ever had. If you don't own a priority bike give one a try you won't regret it.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!! Awesome bike!!!

Bike arrived when you said it would. Package was not damaged and the bike was well protected. It was easy to put together, and it is such a nice, well-built bike! Lighter than I realized and the belt drive is awesome! We will be ordering another one soon!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Love their bikes

Love their bikes! Great quality. My only complaint - is they don’t carry any extra hardware. So if you lose a nut, or half moon for your dropout- you can’t get another. I also wish they had touch up paint or at least a paint number so you could order your own.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Wanted Commuter Bikes Added To Road Bikes

Our road bikes (wife & mine) are great, but not suited for quick neighborhood jaunts. We purchased two L Trains for that purpose. The 7 speed internal hub, brakes, belt drive and handling on these bikes is very satisfying.
Of note: I wasn’t completely satisfied with the gearing on mine…too high. I spoke with tech guys and the answer was a slightly bigger rear cog ($90😡) Now all 7 speeds are right in the perfect zone for my use. The advice made the whole experience positive.
Wife says she won’t miss the grease marks on her right calf that is virtually impossible to avoid on her road bike. No chain, no grease.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Priority Current Plus

The quality of my Current Plus is outstanding! It’s truly the best bike I’ve ever ridden. The Gates belt drive and Enviolo gearing system takes the bike to a whole new level. The electrical features and ease of use are unmatched in comparably priced bikes. All the qualities give me great confidence when riding the bike.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful

Beautiful, high quality construction, even though of Chinese origin. No complaints.
However no lubrication in the pedal crank tube structure area which was discovered and properly lubed by local bicycle mechanic during overall checkout, after my initial assembly process.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfactory

Arrived in a timely manner, packaged securely. Assembly was quick and painless following their instructions on YouTube. Can't vie for the bike's long-term durability yet, but it's a great piece of kit for the money.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I'll never go back to a chain power…

I'll never go back to a chain power train again. It's so simple. It's so smooth. It's so free of all the chain complications. You are not worried about constant cleaning, lubricating and breakdowns. Just get on and ride and leave the wrenchers behind.

16 February 2026
Rated 5 out of 5 stars

Great quality baskets

Great quality baskets. Sturdier and larger than those on Amazon. I highly recommend them. We bought two and I have enjoyed using them. I was concerned the weight may affect the handling; but there was no problem.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Priority is the best…. Ever

Priority has always been there to support me anytime I had a question. They have provided spare parts, (tires) and have been there to support me with any technical assistance.
I have (2) E-Coast bikes, one has more than 10,000 miles on it.
The support the company provides is amazing, I am a “Forever” customer.

13 February 2026
Rated 5 out of 5 stars

my forever bike :)

i bought this sight unseen but the reviews were stellar so o took the chance. so happy i did. 80 miles in so far and i can see this as my forever bike. easy to assemble, the ride is soooooo smooth, the quality is top notch and the support is personable and knowledgeable. right on priority

14 May 2026
Unprompted review

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