Priority Bicycles Reviews 

8,233
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability, low maintenance, and overall excellent design. Many people appreciate the smooth and comfortable ride provided by the bikes, making them suitable for various terrains and daily commutes. Reviewers frequently commend the outstanding customer service, noting the team's helpfulness, responsiveness, and willingness to provide support and advice. The delivery service is often described as quick and efficient, with many customers receiving their orders promptly and well-packaged. However, some people were dissatisfied with certain aspects, such as issues with tire tubes popping frequently, which impacted the overall usability of the bike. A few other people also felt that customer service regarding specific replacement parts was disappointing, as some original components were unavailable for purchase.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the overall build, design,... See more

Customer service

People report positive experiences with customer service, often praising the department for its world-class... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the bikes easy to assemble, set... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers praising the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd written a poor review and rating. Priority more than made me happy. This review supersedes the previous. All their bikes are belt drive and their top of the line bikes beat the competition in qual... See more

Company replied

Rated 5 out of 5 stars

I absolutely love, love, love my E-Coast bike! I feel like a little kid again whenever I ride it. It is sturdy, secure, and stable, all while looking really cool. I live on Hilton Head Island, so this... See more

Company replied

Rated 5 out of 5 stars

This company is highly professional. Easy to use website with tons of useful information. Would have liked to customize my bike a bit but realize that keeping prices low and shipment quick requires ef... See more

Company replied

Rated 5 out of 5 stars

I have had several experiences with Priority Bikes over the years. I had a wobbly tire on a new L Train, the wheels were true but one tire was wobbly. They immediately sent out two new matching ti... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(8,233)

1,048 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the most amazing bicycle I've I…

This is the most amazing bicycle I've I ever seen! I purchased one for my Granddaughter for her 10th birthday her older brother picked out the color. The bike showed up in 3 days not 3 weeks. Assembly was pretty straightforward and the shipping box was out of this world I even received touch-up paint. Granddaughter received her new bike on her 10th birthday and now she's speed racer! The bike never sits in the yard she always parks it inside the garage at home. A very special bike for a very special person! Best decision I have ever made!

20 February 2026
Rated 5 out of 5 stars

Very prompt and informative responses

Very prompt and informative responses. I got answers for all my questions and very pleased with Priority superb services and customer service assistance. Priority 8 is a great bike, reasonably priced with nice design. My son loves it. Easy to operate and very clean (no greasy chain and gears). I highly recommend Priority product and plan to make purchases in the future.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect kids bike!

My daughter learned to ride a two-wheeler on a 16” and the Priority Start 20 was the perfect next bike for her. It arrived quickly and was easy to assemble. She’s been begging to ride every day since we got it. Customer service has also been excellent. I would definitely buy from this company again.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Best bike I have ever had!

I bought a blue Priority Bruiser belt drive bike. I was a bike messenger downtown Chicago for 8 and 1/2 years. I have rode Just about every brand of '80s and '90s mountain bikes on my job. I put thousands of miles on some of those bikes downtown Chicago. I've had Trek, specialized, Cannondale, Raleigh, Giant. All I can say is after trying a pinion gear with a belt drive I don't ever, ever want to see a derailleur again. Smoothest nicest ride I've ever had. If you don't own a priority bike give one a try you won't regret it.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!! Awesome bike!!!

Bike arrived when you said it would. Package was not damaged and the bike was well protected. It was easy to put together, and it is such a nice, well-built bike! Lighter than I realized and the belt drive is awesome! We will be ordering another one soon!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Love their bikes

Love their bikes! Great quality. My only complaint - is they don’t carry any extra hardware. So if you lose a nut, or half moon for your dropout- you can’t get another. I also wish they had touch up paint or at least a paint number so you could order your own.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Wanted Commuter Bikes Added To Road Bikes

Our road bikes (wife & mine) are great, but not suited for quick neighborhood jaunts. We purchased two L Trains for that purpose. The 7 speed internal hub, brakes, belt drive and handling on these bikes is very satisfying.
Of note: I wasn’t completely satisfied with the gearing on mine…too high. I spoke with tech guys and the answer was a slightly bigger rear cog ($90😡) Now all 7 speeds are right in the perfect zone for my use. The advice made the whole experience positive.
Wife says she won’t miss the grease marks on her right calf that is virtually impossible to avoid on her road bike. No chain, no grease.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Priority Current Plus

The quality of my Current Plus is outstanding! It’s truly the best bike I’ve ever ridden. The Gates belt drive and Enviolo gearing system takes the bike to a whole new level. The electrical features and ease of use are unmatched in comparably priced bikes. All the qualities give me great confidence when riding the bike.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful

Beautiful, high quality construction, even though of Chinese origin. No complaints.
However no lubrication in the pedal crank tube structure area which was discovered and properly lubed by local bicycle mechanic during overall checkout, after my initial assembly process.

11 May 2026
Unprompted review

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