Priority Bicycles Reviews 

8,258
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, including bikes and accessories. The low-maintenance design, featuring belt-drive systems and rust-resistant components, contributes to a smooth and enjoyable riding experience. Exceptional customer service is frequently highlighted, with the team described as helpful, responsive, and passionate. Fast and efficient delivery is also often commended. However, some customers found certain bike parts uncomfortable or desired more customization. A few also experienced assembly challenges or received products with issues like problematic brakes or misshapen components upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, solid build, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently highlighting the... See more

User experience

Customers had positive experiences with user experience, highlighting the bikes' solid, comfortable, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just recently bought the front basket and basket bag to fit my Priority Classic Plus men’s bike. Super nice finish and fit. Very sturdy. Great addition to this commuter bicycle. The bag fits the baske... See more

Rated 5 out of 5 stars

Belt drive should have been common in the industry before Priority made it mainstream. After all, if the Gates Belt can drive the camshaft on my car’s engine reliably, it’s well suited to the bike. Wi... See more

Company replied

Rated 5 out of 5 stars

I am a little biased because my amazing nephew, Jake, works at Priority. Jake helped me find the absolutely perfect bike for me. I also have to give a shout out to Joe at Xtracycle in Mill Valley, CA.... See more

Company replied

Rated 5 out of 5 stars

I've purchased several Priority bikes, and have been very pleased with each and every one of them. My only request is that they make the shifter cables and brake hoses longer. Ar 75yo, I'm a fan of... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,258)

1,073 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wanted Commuter Bikes Added To Road Bikes

Our road bikes (wife & mine) are great, but not suited for quick neighborhood jaunts. We purchased two L Trains for that purpose. The 7 speed internal hub, brakes, belt drive and handling on these bikes is very satisfying.
Of note: I wasn’t completely satisfied with the gearing on mine…too high. I spoke with tech guys and the answer was a slightly bigger rear cog ($90😡) Now all 7 speeds are right in the perfect zone for my use. The advice made the whole experience positive.
Wife says she won’t miss the grease marks on her right calf that is virtually impossible to avoid on her road bike. No chain, no grease.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Priority Current Plus

The quality of my Current Plus is outstanding! It’s truly the best bike I’ve ever ridden. The Gates belt drive and Enviolo gearing system takes the bike to a whole new level. The electrical features and ease of use are unmatched in comparably priced bikes. All the qualities give me great confidence when riding the bike.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful

Beautiful, high quality construction, even though of Chinese origin. No complaints.
However no lubrication in the pedal crank tube structure area which was discovered and properly lubed by local bicycle mechanic during overall checkout, after my initial assembly process.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfactory

Arrived in a timely manner, packaged securely. Assembly was quick and painless following their instructions on YouTube. Can't vie for the bike's long-term durability yet, but it's a great piece of kit for the money.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I'll never go back to a chain power…

I'll never go back to a chain power train again. It's so simple. It's so smooth. It's so free of all the chain complications. You are not worried about constant cleaning, lubricating and breakdowns. Just get on and ride and leave the wrenchers behind.

16 February 2026
Rated 5 out of 5 stars

Great quality baskets

Great quality baskets. Sturdier and larger than those on Amazon. I highly recommend them. We bought two and I have enjoyed using them. I was concerned the weight may affect the handling; but there was no problem.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Priority is the best…. Ever

Priority has always been there to support me anytime I had a question. They have provided spare parts, (tires) and have been there to support me with any technical assistance.
I have (2) E-Coast bikes, one has more than 10,000 miles on it.
The support the company provides is amazing, I am a “Forever” customer.

13 February 2026
Rated 5 out of 5 stars

my forever bike :)

i bought this sight unseen but the reviews were stellar so o took the chance. so happy i did. 80 miles in so far and i can see this as my forever bike. easy to assemble, the ride is soooooo smooth, the quality is top notch and the support is personable and knowledgeable. right on priority

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Best bicycles made in America

I now own 3 different Priority bicycles. One of them is a simple 1-speed, another has gears, and a third is an e-cruiser for riding to the beach. I love them all and think that Priority has the best bicycle made in America.

10 February 2026
Rated 5 out of 5 stars

This bike is the greatest!

I waited for years before I finally purchased this bike. Excellent customer service and pricing. Shipping was exceptional and the bike arrived in 2 days in San Francisco. It’s the best bike I have ever had.

10 February 2026
Rated 5 out of 5 stars

Great bikes with fast shipping

My morning commute involved walking from my home to a bus stop and then walking from a downtown bus stop to my office. I was searching for a lightweight bicycle that I could easily load on a bus and cut my walking time in half. I landed on the Ace of Clubs, and I couldn't be happier with my purchase. The bike arrived quickly and was easy to assemble. The ride is smooth and very quiet. And because it doesn't have a chain, I don't have to worry about getting grease on my work pants as I ride it. I look forward to someday upgrading it to a higher-end Priority model.

12 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look