Prestigia.com Reviews 

14,081
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,071 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the booking platform is very user-friendly, allowing people to easily navigate and complete reservations. Many reviewers also appreciate finding great hotel prices and value the clear choices provided throughout the entire booking process. However, some reviewers were not happy with unexpected financial charges and hidden fees appearing during or after booking. Some people also felt frustrated when reservations were unexpectedly cancelled or unable to be secured by the hotel. Consumers additionally mentioned that confusion regarding pricing breakdowns caused significant annoyance during the final payment steps.

What people talk about most

Booking process

Consumers find booking process to be ambiguous, experiencing a mix of seamless reservations and frustrating... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely regarding rates and fees. Many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very user-friendly,... See more

Website

Clients share ambiguous opinions on website experiences. While many reviewers describe the platform as... See more

Payment

Customers consistently note negative experiences with payment processes and billing issues. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don’t use Trivago much and was not familiar with Prestgia. My booking seems to have gone well and the hotel pricing was very good. My only suggestion would be to disclose there are resort fees at so... See more

Rated 4 out of 5 stars

Well, the support is very good, but the description on your booking site is confusing. A “double king” is interpreted by most in the US, as 2 beds. This confused me, and I only learned that it mean... See more

Rated 4 out of 5 stars

I would like to have the phone number of the hotel and I would like to have been able to book airport transfers, neither of which were available on the booking process.

Rated 4 out of 5 stars

A little improvement in communication would be great - otherwise so far so good. Stay is not till october


Company details

  1. Travel Agency
  2. Beach Resort
  3. Hotel
  4. Luxury Hotel
  5. Resort
  6. Travel Aggregator

Written by the company

Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide. With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service. Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats. Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.

Why Choose Prestigia.com for Your Next Stay?

Written by the company

Exceptional Quality & Luxury
Our travel experts carefully select only the finest hotels worldwide, ensuring an unforgettable and exceptional stay every time.
Best Price Guarantee
Enjoy exclusive promotions and the most competitive rates—luxury travel at the best price, all year round.
Unmatched Selection
Explore a curated collection of over 46,000 top-rated hotels in the world’s most fascinating destinations.
24/7 Personalized Support
Wherever you are, our dedicated customer service team is available 7 days a week to assist you.

Our Best Price Guarantee

Luxury at the Best Price – Guaranteed!

We’re committed to offering the most competitive rates on our exclusive selection of luxury hotels. Book with confidence, knowing you’re getting the best value for your stay.

Contact info

3.5

Average

TrustScore 3.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(14,081)

2,405 reviews in the last 12 months

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Rated 5 out of 5 stars

My positive experience!

I made my reservation then read their reviews. Too many negative reviews left me concerned that perhaps I had made an expensive mistake. They asked me then for a review. I said not until after I have enjoyed the room you claim to have booked for us. Later that night they sent to me an actual confirmation number from the hotel. I started feeling better. Then I needed to add a day to our hotel stay. They replied I needed to do that at the hotel web site. I called the hotel. After I was connected to a human he verified for me that indeed my original reservation was valid and on their system. I requested his help on adding one more day to my stay and a few minutes later all was completed perfectly. So, at this stage I must give Preatogia a perfect score. They have done all the was requested.

9 September 2026
Rated 1 out of 5 stars

Need to be able to speak to a real…

Need to be able to speak to a real customer service representative!

11 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Sherry,

Thank you for your review.

Please note that our customer service team has been in contact with you by email regarding your reservation. We can also confirm that our team has already provided you with the relevant information and assisted you accordingly.

Kind regards,
The Prestigia Team.

Rated 1 out of 5 stars

U have not called or canceled my…

U have not called or canceled my reservation

4 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Sharmini,

Thank you for your review.

Please note that, under normal circumstances, cancellation requests should be submitted directly through your member area. However, we can confirm that your reservation has now been cancelled and the full refund has been processed from our end.

Kind regards,
The Prestigia Team.

Rated 2 out of 5 stars

Booking process and price

After I booked the room online, it took more than an hour to receive the booking notification, leaving me to wonder if I'd been scammed out of hundreds of dollars. Also, I realized later that although the price LOOKED lower on your website, after adding taxes, fees, surcharges, and whatever else you add, it was actually more than $150 HIGHER than if I'd booked on the hotel website directly.

10 September 2026
Rated 1 out of 5 stars

This is a scam

This is a scam! I booked a hotel through prestige and I was given false confirmation paperwork. I called the hotel to confirm the booking and they had nothing on file for me. I asked customer service to look into it. They claimed they were “waiting on a confirmation code” I told them when I called the hotel they said it comes over on their end in 15 minutes so why has it been 72 hours? Then I did not hear back from customer service. I reached out again the next day and they gave me the same false paperwork, I reached out to the hotel again and there was no booking on file. Now it’s been 5 days and no confirmation of the booking. This is a scam!

8 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Meaghan,

Thank you for your review.

Please note that while a reservation may appear in the hotel’s system within approximately 15 minutes, it can take longer for our team to retrieve the hotel confirmation number. In such cases, we need to contact the property by email and wait for their response before we can obtain and share the confirmation details with you.

At this stage, we can see that the reservation has been cancelled under a non-refundable rate. As such, the cancellation is not eligible for a refund under the applicable booking conditions.

Additionally, as the reservation has already been cancelled, the hotel is no longer able to provide us with the original hotel confirmation number. However, we have requested the cancellation codes from the property to confirm that the reservation existed in their system before it was cancelled.

Rest assured that once we receive a response from the hotel, our team will update you immediately.

Kind regards,
The Prestigia Team.

Rated 5 out of 5 stars

What made my experience great is the…

What made my experience great is the fact that I felt with the Dreamworks event happening in your location, you weren't taking advantage of the working class people to the max? Motels were charging $800 dollars for rooms you normally paid for $183.

10 September 2026
Rated 1 out of 5 stars

Deleted app never gonna use trivago…

Deleted app never gonna use trivago again! Made reservation paid and hours later reservation was cancelled! Staying with Booking.com

4 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Customer,

Thank you for your review.

Please note that your reservation was initially confirmed and secured. Unfortunately, the hotel later advised us of an availability issue in their system that prevented them from honoring the reservation.

As soon as our team became aware of the situation, we immediately informed you and advised you accordingly.

We understand your disappointment and appreciate you taking the time to share your feedback.

Kind regards,
The Prestigia Team.

Rated 1 out of 5 stars

It did not honor the price given on…

It did not honor the price given on screen. It charged the wrong charges.

10 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Yolanda,

Thank you for your review.

We strive to provide clear and transparent pricing throughout the booking process. We understand your concerns regarding the amount charged and would like to investigate the matter further.

Our team will reach out to you by email to review the charges and clarify the situation. Rest assured that if any issue occurred, our team will work to resolve the matter to your satisfaction.

Kind regards,
The Prestigia Team.

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