I don’t use Trivago much and was not familiar with Prestgia. My booking seems to have gone well and the hotel pricing was very good. My only suggestion would be to disclose there are resort fees at so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, the support is very good, but the description on your booking site is confusing. A “double king” is interpreted by most in the US, as 2 beds. This confused me, and I only learned that it mean... See more
I would like to have the phone number of the hotel and I would like to have been able to book airport transfers, neither of which were available on the booking process.
A little improvement in communication would be great - otherwise so far so good. Stay is not till october
Company details
Written by the company
Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide. With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service. Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats. Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.
Why Choose Prestigia.com for Your Next Stay?
Written by the company
- Exceptional Quality & Luxury
- Our travel experts carefully select only the finest hotels worldwide, ensuring an unforgettable and exceptional stay every time.
- Best Price Guarantee
- Enjoy exclusive promotions and the most competitive rates—luxury travel at the best price, all year round.
- Unmatched Selection
- Explore a curated collection of over 46,000 top-rated hotels in the world’s most fascinating destinations.
- 24/7 Personalized Support
- Wherever you are, our dedicated customer service team is available 7 days a week to assist you.
Our Best Price Guarantee
Luxury at the Best Price – Guaranteed!
We’re committed to offering the most competitive rates on our exclusive selection of luxury hotels. Book with confidence, knowing you’re getting the best value for your stay.
Contact info
5 Secretary's Lane, GX11 1AA, Gibraltar, Gibraltar
- FR +33 (0) 1 79 97 26 03 / UK+44 203 051 66 62/ ES +34 911 878 182/ IT +39 06 99 26 83 54/ USA +1 201 830 1902
- reservations@prestigia.com
- www.prestigia.com
3.5
Average
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and Easy
9 September 2026
The hotel I booked through your company…
The hotel I booked through your company does not have my reservation. I called your company yesterday and spoke to some AI bot. They "opened a ticket" I have not heard back. I am sorely disappointed!!!
7 September 2026
Reply from Prestigia.com
Dear Donna,
Thank you for your review.
Please note that our team is already in communication with the hotel regarding your reservation and is following up on the matter. We will get back to you shortly with an update.
Additionally, our team will follow up with you directly to keep you informed throughout the process.
Kind regards,
The Prestigia Team.
Simple easy delivery and booking
1 April 2026
Trivago would have given me $179 per…
Trivago would have given me $179 per night today. Disappointed I didn’t wait.
9 September 2026
My booking experience
It was self explanatory easy to navigate and most of all the best price! I’ll definitely be back to use your service in the future! Thank you Geir
9 September 2026
Very easy to book.
Very easy to book.
Great selection of Hotels.
Fast confirmation.
9 September 2026
Unprompted review
the email content was wrong asking for…
the email content was wrong asking for $700 tax due at hotel.
5 September 2026
Fees came up that weren't mentioned
Fees came up that weren't mentioned. Big trouble checking in. Couldn't reach a customer service rep.
6 September 2026
Reply from Prestigia.com
Dear John,
Thank you for your review.
Please note that we can see that your reservation was refused by the hotel due to an availability issue on the property’s end.
As soon as our team was informed of the situation, we contacted you before your scheduled check-in to advise you accordingly. We can also confirm that the full amount paid for the reservation has been refunded.
Kind regards,
The Prestigia Team.
The price was so much cheaper than any…
The price was so much cheaper than any other quotes. Delighted.
8 September 2026
We tried to book and we were told the…
We tried to book and we were told the payment was unsuccessful and then later were charged on my credit card and we already had our reservation before that and now I’m an having difficulty getting my money returned to my card so I have to tell them not to let it go through.
5 September 2026
Reply from Prestigia.com
Dear Aldo,
Thank you for your review.
Please be advised that once the payment was processed through our system, an email was automatically sent to confirm that the payment had been pre-authorized and was being processed. Once the payment was successfully confirmed, you also received your booking confirmation.
Please note that the reservation made through Prestigia.com was booked under a non-refundable rate and therefore remains subject to the applicable non-refundable conditions.
As you mentioned having another reservation, if that booking was made under a free-cancellation rate, we would suggest cancelling the other reservation if you no longer require it.
We would also like to clarify that the different steps of the payment and booking process were communicated clearly throughout the process, including the payment processing status and the subsequent booking confirmation.
Kind regards,
The Prestigia Team.
Booked an hotel room they got my money…
Booked an hotel room they got my money and they cancelled my hotel room
8 September 2026
Reply from Prestigia.com
Dear Cristina,
Thank you for your review.
Please note that your reservation was initially confirmed and secured. Unfortunately, the hotel later advised us of an availability issue in their system that prevented them from honoring the reservation.
As soon as our team became aware of the situation, we took the appropriate action and informed you accordingly. We can also confirm that the full refund has already been processed from our end.
Kind regards,
The Prestigia Team.
Reservation and service delivery went…
Reservation and service delivery went flawless.
8 September 2026
I was charged more than I was told I…
I was charged more than I was told I would be. No one answered my chat requests.
8 September 2026
Reply from Prestigia.com
Dear Olivia,
Thank you for your review.
We would have been happy to investigate the situation regarding the amount charged and assist you with your concerns. However, we can see that your reservation has already been cancelled and fully refunded.
Kind regards,
The Prestigia Team.
easy and fast
8 September 2026
Had the room I needed to make the best…
Had the room I needed to make the best of my trip!
6 September 2026
My booking confirmation email didn’t…
My booking confirmation email didn’t have the price paid for the stay. Only showed the taxes and fees that trained.
Can you provided that too?
Thanks.
8 September 2026
don't booking on the application
don't booking on the application. no booking confirmation form hotel and not respond from prestige site
8 September 2026
Reply from Prestigia.com
Dear Tanveer,
Thank you for your review.
Please note that your reservation was initially confirmed. Unfortunately, it was later cancelled before our team was able to obtain and share the hotel confirmation number with you.
Kind regards,
The Prestigia Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.