Prestigia.com Reviews 

14,082
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,071 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the booking platform is very user-friendly, allowing people to easily navigate and complete reservations. Many reviewers also appreciate finding great hotel prices and value the clear choices provided throughout the entire booking process. However, some reviewers were not happy with unexpected financial charges and hidden fees appearing during or after booking. Some people also felt frustrated when reservations were unexpectedly cancelled or unable to be secured by the hotel. Consumers additionally mentioned that confusion regarding pricing breakdowns caused significant annoyance during the final payment steps.

What people talk about most

Booking process

Consumers find booking process to be ambiguous, experiencing a mix of seamless reservations and frustrating... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely regarding rates and fees. Many... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very user-friendly,... See more

Website

Clients share ambiguous opinions on website experiences. While many reviewers describe the platform as... See more

Payment

Customers consistently note negative experiences with payment processes and billing issues. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don’t use Trivago much and was not familiar with Prestgia. My booking seems to have gone well and the hotel pricing was very good. My only suggestion would be to disclose there are resort fees at so... See more

Rated 4 out of 5 stars

Well, the support is very good, but the description on your booking site is confusing. A “double king” is interpreted by most in the US, as 2 beds. This confused me, and I only learned that it mean... See more

Rated 4 out of 5 stars

I would like to have the phone number of the hotel and I would like to have been able to book airport transfers, neither of which were available on the booking process.

Rated 4 out of 5 stars

A little improvement in communication would be great - otherwise so far so good. Stay is not till october


Company details

  1. Travel Agency
  2. Beach Resort
  3. Hotel
  4. Luxury Hotel
  5. Resort
  6. Travel Aggregator

Written by the company

Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide. With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service. Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats. Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.

Why Choose Prestigia.com for Your Next Stay?

Written by the company

Exceptional Quality & Luxury
Our travel experts carefully select only the finest hotels worldwide, ensuring an unforgettable and exceptional stay every time.
Best Price Guarantee
Enjoy exclusive promotions and the most competitive rates—luxury travel at the best price, all year round.
Unmatched Selection
Explore a curated collection of over 46,000 top-rated hotels in the world’s most fascinating destinations.
24/7 Personalized Support
Wherever you are, our dedicated customer service team is available 7 days a week to assist you.

Our Best Price Guarantee

Luxury at the Best Price – Guaranteed!

We’re committed to offering the most competitive rates on our exclusive selection of luxury hotels. Book with confidence, knowing you’re getting the best value for your stay.

Contact info

3.5

Average

TrustScore 3.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.5

All reviews

(14,082)

2,405 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The site was very user-friendly and…


The site was very user-friendly and easy to understand. I like being able to easily go back a screen or two and make changes with ease. The format was spot on and room selections were plentiful. Price was reasonable although I would’ve liked to have seen something for military, Veterans, and first responders.

11 September 2026
Rated 1 out of 5 stars

Don't use this site; the prices aren't real. Additional charges will

I book an hotel in your website when I arrived at the hotel I have additional charges that were not disclosed when I booked. Also the hotel had no way to verify that the room was payed prior to my arrival. The hotel have no way to certify my payment even after u showed the payment on my bank statement. I'm sending a compliant against your business to the BBB.

9 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Marcus,

Thank you for your review.

Please note that we strive to provide clear and transparent pricing throughout the booking process. No additional fees should be paid at the hotel other than those specifically mentioned on your booking voucher. The voucher reflects the same conditions and applicable charges that were displayed during the booking process.

Regarding the payment for your room, the hotel has an integrated system that allows them to verify payments made for reservations. We can confirm that the payment was already processed from our end, and we strongly believe that the difficulty in verifying the payment at the time of check-in was simply an oversight on the hotel’s side.

Lastly, we can see that our team is already assisting you with your inquiry and working to resolve the matter accordingly.

Kind regards,
The Prestigia Team.

Rated 1 out of 5 stars

THIS IS HORRIBLE!!!

This is a horrible! I can NOT contact real person to make a simple email confirmation change! I WILL NEVER EVER USE THIS SERVICE AGAIN!!! HORRIBLE SERVICE!!!

12 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Donald,

Thank you for your review.

We understand your concerns regarding your request. However, after reviewing your case, we can see that our team has already assisted you with your request and provided the necessary support.

Our team remains available should you require any additional assistance.

Kind regards,
The Prestigia Team.

Rated 1 out of 5 stars

You faile to Customer support?

You failed to answer my request regarding booking, the hotel name changed from booking on voucher

10 September 2026
Prestigia.com logo

Reply from Prestigia.com

Dear Petteri,

Thank you for your review.

We can see that our team has already assisted you with your inquiry regarding the hotel name change. We also appreciate you bringing this matter to our attention so that our team could review and assist you accordingly.

Kind regards,
The Prestigia Team.

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