From first booking, to first clean was so quick and with great communication. Window cleaner knocked to check what needed doing was very polite very friendly and professional. Job done to very hi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second time I am using Preen & Clean service as we recently moved to a new house. These guys are fantastic. They are on time, spot on, polite and trustworthy to treat your house as their o... See more
Company replied
Cory was quick and efficient, he just got on with the job with no interruption to my day. The windows and door looked amazing when he finished and the booking and payment was so easy with a fabulous w... See more
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First time user of this service. Windows and sils sparkling, kept informed of arrival time, very friendly operator, took his time and made a great job. Like the idea of rewards also the knowle... See more
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Company details
About Preen & Clean
Written by the company
Preen & Clean, the UK's premier purified, hot water window cleaning company. With thousands of happy customers, hundreds of 5* reviews and cutting-edge window cleaning equipment, Nobody cleans better. We currently operate in the following areas:
- Barnsley
- Blackburn
- Bolton
- Burnley
- Bury
- Bradford
- Castleford
- Dewsbury
- Doncaster
- Goole
- Halifax
- Harrogate
- Huddersfield
- Hull
- Keighley
- Leeds
- Manchester
- Oldham
- Pontefract
- Rochdale
- Rotherham
- Salford
- Selby
- Sheffield
- Wakefield
- Wetherby
- York
Using our eco-friendly hot water window cleaning technology, we take our time cleaning your doors, glass, frames and sills - leaving you with windows that make your home smile again!
Nobody cleans better
Written by the company
- Professional
- Our 5* window cleaners provide only the best service to each of our customers, something we take pride in. You’ll easily spot Preen & Clean team in our branded vans, and we always arrive in uniform. We also keep you up to date on your cleaning schedule with reminders the day before we’re due to visit, so you’re never surprised to see us!
- Friendly
- We’re a family business, and we know how important it is to like and trust the people that take care of your home, so we put our customers at the heart of everything we do. From expertly tailored services, quality customer care, to a range of easy-payment options, our friendly team lives up to our shining reputation.
- Reliable
- You can rely on us to turn up and leave your windows sparkling, quickly, conveniently, and to our 5*standard. All of our window cleaners are local to the area, so they’re never too far away. And on the rare occasion we’re running late, we’ll always let you know in advance.
- Value
- Premium window cleaning, without the premium price tag! We offer excellent value for money with cleans starting from just £8 that are guaranteed to leave your windows gleaming. We get in to every nook and cranny, making sure your glass, frames, sills and doors are always left sparkling.
Our services
Get an instant quote within seconds
Contact info
United Kingdom
- 0800 061 4216
- info@preenandclean.com
- www.preenandclean.com
New customers save 20% for 6 months
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Took 3 months to get a clean after…
Took 3 months to get a clean after numerous excuses. I had wipe them afterwards to get rid of the scum. All they do is brush with soap. No removing of the suds. I won’t be paying them.
16 July 2026
Unprompted review
Reply from Preen & Clean
Hi Matthew, we’re sorry to hear this, this isn’t the standard we aim to deliver.
We’re also a little confused by your comments, as we don’t use soap or detergents. Our system uses purified water, which is designed to leave windows clean without any residue or “suds.”
We’ve passed your details to our customer service team and requested further information via Trustpilot to help locate your account and investigate this properly. Someone will look into this and arrange a free re-clean if needed.
Sometimes it can take 2–3 cleans to fully remove build-up from previous soaps and chemicals to achieve a completely streak-free finish.
If your account is under a different name, please contact us on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com so we can help quickly.
Kind regards, Preen & Clean
Only as good as the franchise
As preen and clean is a franchise like any franchise it is not as good as the local one to you. Unfortunately ours started ok. Then we had two windows completely missed and then 3 failed visits which eventually led me to cancelling the service.
16 July 2026
Unprompted review
Reply from Preen & Clean
Hi Gary, we’re sorry to hear this, this isn’t the standard we aim to deliver.
Just to clarify, we don’t operate as a traditional franchise with independent local businesses. All of our technicians are employed by us directly and work in the areas they live in, so the service should always be consistent and in line with our company standards.
Missing windows and failed visits are not acceptable, and we completely understand your frustration, especially after a good start.
We’ve passed your details to our customer service team and asked them to look into this further to understand what’s happened here. If your account is under a different name, please contact us on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com so we can locate your account quickly and put things right.
Kind regards,
Preen & Clean
Had our first clean today
Had our first clean today, with Emanuel, and so happy with the results. Brilliant service - thank you.
16 July 2026
Unprompted review
Reply from Preen & Clean
Hi Fiona, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
I really like your work and the staff…
I really like your work and the staff member is really nice.
I prefer to give him 5stars.
16 July 2026
Unprompted review
Reply from Preen & Clean
Hi Shakoora, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Extremely pleased
Brian done a great job on my windows, which were really dirty. I am very pleased with the results.
16 July 2026
Unprompted review
Reply from Preen & Clean
Hi Mrs Fawthrop, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
I’ve used the service for over a year…
I’ve used the service for over a year and recently the service and quality of cleaning has deteriorated. Twice in the last few months the appointment has been changed last minute or late in the day after preparing the property (moving garden furniture and plant pots, removing items from around doors and windows). Today’s visit lasted approximately ten minutes (5 front of property 5 rear). Window sills not cleaned ( know this as my grandson left a toy plastic building block on the rear downstairs sill which wasn’t moved to clean). The rear kitchen window was cleaned perfectly due to my wife being in the kitchen while this was taking place. My rear bedroom/home office window had the large pane cleaned (still some marks left) and the small pane just wetted.
Come on guys, sort yourself or I’ll have to look elsewhere for a service that delivers
15 July 2026
Unprompted review
Reply from Preen & Clean
Hi Keith, Thank you for your feedback. This isn’t the level of service we aim to deliver or expect from our team.
We’ve shared your details with our customer service team, who will investigate this and contact you to help resolve the issue as soon as possible.
We’d also like to remind customers that if you’re ever unhappy with any aspect of your service, please reach out to our customer service team — that’s exactly what they’re there for. Giving us the opportunity to look into the issue allows us the chance to put things right.
If your account is registered under a different name, please contact our customer service team on 0800 061 4216 (Monday–Friday, 9am–5pm) or email info@preenandclean.com.
Kind regards, Preen & Clean
Reply from Preen & Clean
Hi Poi Ye, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
First time using this company
First time using this company happy with my first hot window wash... came when they said... Brian was very polite and introduced himself thankyou 😊
10 July 2026
Reply from Preen & Clean
Hi Stace, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
The reason I chose 2 is because
The reason I chose 2 is because, no noisy ladders,quick,quiet but as.for the final finish a lot of windows was left with drip marks all over them & I'm not just talking about a few..
I don't understand aa some windows was fine & clearly wasn't.
14 July 2026
Unprompted review
Reply from Preen & Clean
Hi Noonyk, we’re really sorry to hear about your experience. While we’re glad you appreciated the quiet and efficient service, the finish you’ve described is certainly not the standard we aim to deliver.
Our cleaning method uses purified water, which should leave a spotless, streak-free result when completed correctly, so it’s disappointing to hear that some of your windows were left with drip marks. This isn’t typical of our service, and we’d like the opportunity to look into what may have happened and put things right.
We’ve checked our system but haven’t been able to locate an account under the name “Noonyk.” If you’re happy to help us investigate further, please could you provide a few more details, such as the property address or account holder name?
Alternatively, you can contact our customer service team directly on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com, and we’ll be happy to assist.
Kind regards, Preen & Clean
Professional
Polite
Friendly
Did a proper job
Took his time and didn’t rush
Windows are gleaming
Thankyou so much.
10 July 2026
Unprompted review
Reply from Preen & Clean
Hi Teigan, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Great service
Great service. Dale is brilliant, no streaks at all. Even the frames look amazing.
Extremely professional service and great value.
12 July 2026
Reply from Preen & Clean
Hi Howard, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Brilliant job
Brilliant job, windows lovely & clean. Respected my property, excellent communication. 🌟🌟🌟🌟🌟
11 July 2026
Reply from Preen & Clean
Hi Rosie, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Had my first clean today
Had my first clean today, great experience friendly polite and respectful to property… can’t wait for my next clean as windows already look ten times better !!!
11 July 2026
Unprompted review
Reply from Preen & Clean
Hi Emma, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Reply from Preen & Clean
Hi Customer, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Disappointed
Very unreliable. Took forever to get a date to clean. Then kept changing date and time. Then said they couldn’t find us even tho we’re on the main road. Reviews on Facebook are good and that’s why I ordered their services. I could be an isolated case. Disappointed.
15 June 2026
Unprompted review
Reply from Preen & Clean
Hi Alan, Thank you for your feedback, this isn’t the level of service we aim to deliver or expect from our team. We’ve shared your details with our customer service team, who will investigate and contact you to resolve this as soon as possible. If your account is registered under a different name, please get in touch with our customer service team on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com. Kind Regards, Preen & Clean
Really disappointed in this company had…
Really disappointed in this company had issue after issue decided to try them a final time. Waited 2 weeks sent a rubbish window cleaner who has done a full rushed clean in 5 mins. He had no extender to clean the property. When the company have been made aware its a detached just ridiclous. Not sure i believe the 5 star reviews!
10 July 2026
Unprompted review
Reply from Preen & Clean
Hi Surinder, we’re sorry to hear that you’re unhappy with your experience. This is certainly not the level of service we aim to provide, and we take feedback like this very seriously.
We’ve tried to locate your details in our system but haven’t been able to find a matching account. So that we can properly investigate this matter, including reviewing any available evidence and speaking with the cleaner involved, we’d really appreciate it if you could supply further information such as full name, email address, address, or phone number associated with the booking. (We have requested more information via Trustpilot).
We are also a little confused regarding the comment about an “extender”. Our water-fed poles are designed to reach up to 3 storeys, and we make customers aware of our equipment capabilities from the beginning so expectations are clear before any clean takes place.
We’re also concerned by the comment regarding our reviews. All of our reviews are genuine, and many include references such as customer postcodes to help verify their authenticity.
We’d really appreciate the opportunity to look into what happened and resolve any concerns you may have. You can reach us on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com, and we’ll be happy to investigate this further.
Thanks, Preen & Clean
Quick service and windows looking so…
Quick service and windows looking so much cleaner! Thanks
10 July 2026
Reply from Preen & Clean
Hi Luke, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
First clean with Preen&Clean today!
First clean with Preen&Clean today!
Jack did an amazing job and explained everything before starting!
10 July 2026
Unprompted review
Reply from Preen & Clean
Hi Samerah, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Had my first window clean today and I…
Had my first window clean today and I can see the difference already
I’m amazed
Big shout out to Kyle
Thankyou so much
10 July 2026
Unprompted review
Reply from Preen & Clean
Hi Olivia, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
The perfect window cleaner
Having not being able to find a reliable window cleaning service for some years, I cannot praise Preen & Clean highly enough. A special shout out to my cleaner, Emanuel, who was lovely and a real credit to the company. A+++++++
9 July 2026
Unprompted review
Reply from Preen & Clean
Hi Morganna, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
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