I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more
From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more
Company replied
Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more
Company replied
Company details
- Solar Energy Company
- Electrical Engineer
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Equipment Supplier
- Solar Photovoltaic Power Plant
Written by the company
We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
Written by the company
Contact info
44 Transport Street, 4207, Yatala, Australia
- 1300800963
- errolc@powersmartsolutions.com.au
- www.powersmartsolutions.com.au
4.6
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very professional installers,easy to talk to…
very professional installers,easy to talk to,battery is working well,so far i get enough power out of my total 9.3 kw battery to keep my household running without using the grid,i expect i wil have to use the grid if we go 3 days without sun.
29 October 2025
Reply from PowerSmart Solutions
Hi Franciscus,
Thank you for sharing your experience! We’re so pleased to hear that your installation went smoothly and that your battery system is performing well. It’s great to know you’re getting enough power to keep your household running mostly off-grid — that’s exactly the result we aim for.
Newcastle no#1 solor installation
Greatly helpfull highly recomend powersmart solutions quick installation considering the heat contractors done a good job.
28 October 2025
Reply from PowerSmart Solutions
Hi Scott,
Thank you so much for your wonderful feedback and recommendation! We’re glad to hear you found our team helpful and efficient — especially in those hot conditions. We’ll be sure to pass your kind words on to our installers.
Reply from PowerSmart Solutions
Hi Helen,
Thank you for your great feedback! We’re delighted to hear the installation was smooth and that your system looks and performs well. Enjoy the benefits of your new setup!
They did everything on time and what…
They did everything on time and what they said they would do
21 October 2025
Reply from PowerSmart Solutions
Hi Tony,
Thank you for your positive feedback! We’re so glad to hear that everything went smoothly and that our team delivered as promised. We really appreciate you taking the time to share your experience.
Reply from PowerSmart Solutions
Hi Victoria,
Thank you so much for your kind words! We’re thrilled to hear you were happy with our communication and the technology we use. Your feedback means a lot to our team.
From first meeting with Jay
From first meeting with Jay , up to installation. Everything went smoothly. Tricky job so didn’t get finished first day but came back a few days later and did a great job. Looks good.
Looking forward to seeing the savings.
22 October 2025
Reply from PowerSmart Solutions
Hi Mike,
Thanks so much for your kind feedback! We’re really glad to hear everything went smoothly from start to finish, even with the tricky installation. It’s great to know you’re happy with the final result — we’re sure you’ll start seeing those savings soon. Appreciate you choosing us!
Everyone I dealt with was very…
Everyone I dealt with was very professional and polite.
21 October 2025
Reply from PowerSmart Solutions
Hi Virginia,
Thank you so much for your kind words! We’re delighted to hear that you found our team professional and polite throughout your experience. It was a pleasure working with you, and we truly appreciate you choosing PowerSmart!
Unfortunately the installation team…
Unfortunately the installation team couldn’t place the additional solar panels in the planned location and the alternative site has some limitations.
14 October 2025
Reply from PowerSmart Solutions
Hi Keith,
Thank you for your feedback and for letting us know about the installation experience. I’m sorry to hear the panels couldn’t be placed in the originally planned location — I understand that must have been disappointing.
Our installation team always aims to find the safest and most effective placement possible, but I appreciate that the alternative site may not be ideal.
Review
Arrived on time, delivered as per contract, no hidden surprises.
Only had the battery for 8 days do too early to gauge the savings it will generate.
13 October 2025
Reply from PowerSmart Solutions
Hi Andrew,
Thank you for your feedback — we really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly, with the delivery and installation completed as promised and with no surprises.
We’re glad to know your system is up and running, and we look forward to hearing how it performs for you over time once you’ve had a chance to see the savings.
Thanks again for choosing PowerSmart!
Efficient and seamless Powersmart representative Jay was…
Powersmart representative Jay was professional, informative and efficient in actioning our purchase.
13 October 2025
Reply from PowerSmart Solutions
Hi Bronwyn,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jay provided a professional and seamless experience throughout your purchase.
We’ll be sure to pass on your kind words to him — he’ll be thrilled to know his efforts made a positive impression.
Thanks again for choosing PowerSmart, and we’re glad to have you as part of our energy community!
Power smart solar and battery
I organised a consultation with multiple companies, power smart were very helpful at explaining what was needed for what I wanted to achieve. Instal was easy and they consulted with me before doing anything and if they saw a better way of doing things they discussed it and let me make the final call. Since getting up and running I haven’t used anything from the grid, which is what I was aiming for. System is doing exactly what they said it would.
14 October 2025
Reply from PowerSmart Solutions
Hi Richard,
Thank you so much for sharing your experience — we really appreciate your kind words! It’s great to hear that the installation went smoothly and that your system is performing exactly as expected.
Our team always aims to make the process clear and collaborative, so it’s wonderful to know that approach made a difference for you. And congratulations on achieving full energy independence — that’s a fantastic result!
Thanks again for choosing PowerSmart and for taking the time to share your feedback.
Reply from PowerSmart Solutions
Hi Kathleen,
Thank you for your feedback! We’re thrilled to hear you’re very happy with your installation.
Professional work
Guys were on time. Tidied up after themselves and the installation was very professionally done. Thank you.
8 October 2025
Reply from PowerSmart Solutions
Hi Janelle,
Thank you for your feedback! We’re glad to hear our team was punctual, left everything tidy, and completed your installation professionally.
From the start I did not have to chase…
From the start I did not have to chase people up if I asked a question it was answered that day.
Lots of information and time spent explaining what how and why.
Installers where professional understanding and informative.
The product is working so well and everything is as it should be.
Could not ask for better service.
Thank you.
14 October 2025
Reply from PowerSmart Solutions
Hi Patricia,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was responsive, informative, and professional throughout the entire process. It’s fantastic to know your system is working well and that you’re happy with our service.
We really appreciate you taking the time to share your experience!
Reply from PowerSmart Solutions
Hi Simon,
Thank you for your feedback! We’re glad to hear you found our service professional from quote to installation.
There’s just one thing that doesn’t…
There’s just one thing that doesn’t give you a five. There is no training on how to get the most out of your sola and battery
6 October 2025
Reply from PowerSmart Solutions
Hi Elaine,
Thank you for your feedback and for your positive rating — we really appreciate it!
Our install team always runs through the key operating and safety features of your solar and battery system. The good news is that the usage is very automated — the battery automatically stores your excess solar power and supplies it when your panels aren’t producing, such as at night or on cloudy days.
If you’d like a more detailed walkthrough or some tips on how to get the most out of your system, we’d be more than happy to arrange a follow-up call.
easy to deal with and staff are…Happy saver
easy to deal with and staff are friendly and professional
7 October 2025
Reply from PowerSmart Solutions
Hi Diana,
Thank you for your feedback! We’re delighted to hear that our team was easy to deal with, friendly, and professional.
Not happy mrs bulic That we didn't get a contract to sign
That we didn't get a contract to sign, we have had it put in the wrong spot on the house as it doesn't cover the shed eg. gates, pump . Ps no connection for mail box he received over.
7 October 2025
Reply from PowerSmart Solutions
Hi Darne,
We’re really sorry to hear that you’re not fully satisfied with your experience. We always aim to ensure every customer receives clear communication and proper installation placement.
We’ve just emailed you a copy of your signed contract from July. An electronic copy was also sent to your email at the time of signing — it may have gone to your junk or spam folder.
Please don’t hesitate to contact us if you’d like to discuss the installation location or any other concerns. We’re here to help make sure everything meets your expectations.
Install was great
Install was great. Quick and really good workmanship. Just a bit disappointed with not completing the APP monitoring setup… still to this day hasn’t been set up Correctly. We received a print out how to set up the App. But TBH it should have been done at installation.
30 September 2025
Reply from PowerSmart Solutions
Hi Ian,
Thank you so much for your kind words about the installation — we’re glad to hear you were happy with the workmanship and efficiency of our team.
We completely understand your frustration about the app setup and agree it should have been completed during installation. The good news is that your app is now fully set up and ready to go.
We appreciate your patience and feedback — it helps us improve our service for future installations.
Prompt to deal with
Prompt to deal with, installers arrived on the day & completed the job, they also left the premises clean & tidy.
22 September 2025
Reply from PowerSmart Solutions
Hi Mark,
Thank you for your feedback! We’re glad to hear our team was prompt, completed the installation efficiently, and left everything clean and tidy.
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