I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more
From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more
Company replied
Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more
Company replied
Company details
- Solar Energy Company
- Electrical Engineer
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Equipment Supplier
- Solar Photovoltaic Power Plant
Written by the company
We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
Written by the company
Contact info
44 Transport Street, 4207, Yatala, Australia
- 1300800963
- errolc@powersmartsolutions.com.au
- www.powersmartsolutions.com.au
4.6
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication ,helpful advise from…
Good communication ,helpful advise from the installer,the installation was quick and hassle free
29 October 2025
Reply from PowerSmart Solutions
Hi Alex,
Thank you for your review! We’re pleased to hear that the communication was clear, the installer was helpful, and the installation process was quick and hassle-free. We appreciate your feedback and are glad you had a smooth experience with us!
Very happy with the service.
10 November 2025
Reply from PowerSmart Solutions
Hi Christine,
Thank you for your feedback! We’re so glad to hear you’re very happy with the service. If you ever need anything in the future, we’re here to help!
Very smooth transition to battery…
Very smooth transition to battery system.
Clean and tidy team, who were very professional.
The sales process worked as advised.
No complaints from us.
I have recommended you to another property owner across the road to our house.
He has your details.
5 November 2025
Reply from PowerSmart Solutions
Hi Chris,
Thank you for your wonderful review! We’re delighted to hear that the transition to your battery system was smooth and that our team delivered clean, tidy, and professional work. It’s also great to know the sales process worked just as expected.
We truly appreciate your recommendation to your neighbour—thank you for putting your trust in us. If there’s anything you need down the line, we’re always here to help!
Sales lady was great to deal with…
Sales lady was great to deal with providing all information that was asked and installation lads were awesome very neat and tidy work and very efficient.
11 November 2025
Reply from PowerSmart Solutions
Hi Nathan,
Thank you for your fantastic review! We’re so glad to hear our sales team provided all the information you needed and that the installation team delivered neat, tidy, and efficient work. We truly appreciate your feedback and are delighted you had such a positive experience with us!
Fast and efficient service
10 November 2025
Reply from PowerSmart Solutions
Hi Ashley,
Thank you so much for your kind words! We’re delighted to hear you found our service fast and efficient. If you ever need anything else, we’re always here to help. 🙌
A slight delay in the installation
A slight delay in the installation, the installers were very professional and friendly.
Job well done, the system works perfectly
Thanks
3 November 2025
Reply from PowerSmart Solutions
Hi Steve,
Thank you for your understanding and kind feedback! We’re glad to hear that our installers made a positive impression and that your system is working perfectly. We truly appreciate your patience and support — enjoy your new system!
Battery and Inverter install at Hunter Valley
From sales to tech support the team has been amazing. Highly Recommended great advice and with people in the know, It's easy to trust that you will get a great system that works for you. Shout out to the Newcastle, Hunter Valley Team on a job done right.
22 October 2025
Reply from PowerSmart Solutions
Hi Wayne,
Thank you so much for your wonderful feedback! We're thrilled to hear that our sales and tech support teams provided such a positive experience. Your trust means a lot to us, and we’re glad you’re happy with your system. A special thank you from our Newcastle and Hunter Valley teams — they’ll be so pleased to hear your shout-out!
1234
The people that work for your company are very professional and hard working and also I felt safe around them.
Thank You
7 November 2025
Reply from PowerSmart Solutions
Hi Beverley,
Thank you so much for your kind words! We're delighted to hear that you found our team professional, hardworking, and that you felt safe throughout the process. Providing a trustworthy and positive experience means a lot to us. We truly appreciate your feedback and your support!
Great service from first consultation…
Great service from first consultation to final install, and handover.
28 October 2025
Reply from PowerSmart Solutions
Hi Joseph,
Thank you for your kind words! We’re delighted to hear that you had a great experience from the first consultation through to the final installation and handover. Your feedback means a lot to our team.
Salesman Matthew Rourke
Salesman Matthew Rourke
And installer Josh were professional and a delight to deal with
28 October 2025
Reply from PowerSmart Solutions
Hi Judith,
Thank you so much for your lovely feedback! We're delighted to hear that Matthew and Josh made the process such a positive experience. We'll be sure to share your kind words with them — they’ll really appreciate it.
Excellent service and product.
5 November 2025
Reply from PowerSmart Solutions
Hi Brad,
We really appreciate your feedback — great to hear you’re pleased with our service and product.
Make contact when I needed to and although I was probably a bit of a pest, he never let on
What I liked most was being able to talk to someone - Harvey - who clearly knew his topic. Explained everything in a clear and logical way. I was most impressed and very appreciative.
29 October 2025
Reply from PowerSmart Solutions
Hi John,
Thank you so much for your lovely feedback! We're delighted to hear that Harvey was able to assist you so thoroughly and communicate everything clearly. We believe there’s no such thing as being a pest when it comes to making sure our customers feel confident and informed. Your appreciation means a lot to us, and we’ll be sure to pass your kind words on to Harvey.
The person who installed the battery…
The person who installed the battery was very professional.I was informed all the time of what he was doing
28 October 2025
Reply from PowerSmart Solutions
Hi Lindsay,
Thank you so much for your kind feedback! We're delighted to hear that our installer provided a professional service and kept you well-informed throughout the process. Clear communication and quality workmanship are very important to us. We really appreciate you taking the time to share your experience.
Would not recommend
Installation team showed up 5 hours late, no contact was initiated by company, I had to chase them up. They had to come back at least once because the install was apalling. We initially asked for a larger system and were told we didnt need it. The system is not large enough and doesn't work as advised and now our second existing inverter is t getting the same power it used to, costing us money.
3 November 2025
Reply from PowerSmart Solutions
Hi Mark,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service we aim to deliver. We understand how frustrating it must have been dealing with delays and performance issues.
We’d really like the opportunity to make things right and review the installation and system sizing with you. Please contact us directly at 1300800963 so our service manager can investigate this in detail and work toward a resolution.
Thank you for bringing this to our attention — your feedback helps us improve both our communication and installation standards.
Professional solar battery solution to cheaper electricity.
From the friendly introduction to Solar batteries to the final installation, Powersmart solutions kept us informed every step of the way. So far we are very pleased the way the Solar Battery is performing and like to thank Powersmart solutions for their professional solution to our solution of cheaper electricity at no upfront cost.
29 October 2025
Reply from PowerSmart Solutions
Hi Julian,
Thank you for your kind words! We’re delighted to hear that our team kept you informed throughout the process and that your solar battery is performing well. It’s wonderful to know you’re enjoying a cost-effective solution with no upfront cost. We really appreciate your feedback!
Arrived on time
Arrived on time. Very friendly chaps that just got in and got the job done took all boxes etc away with them and left place spotless. Organised the app on my phone and had the battery synce. Very happy with size of battery thinner than I was expecting. By my app my power has gone from $4 a day to $1.80 so far battery is 100% by lunch time.
3 November 2025
Reply from PowerSmart Solutions
Hi Barbara,
Thank you for your fantastic feedback! We’re thrilled to hear our team was friendly, efficient, and left everything spotless. It’s great to know the battery is performing well and helping reduce your power costs — that’s exactly what we aim for. Enjoy your new system!
Sign up to power up
The initial meeting and sign up process was simple. There was very little follow-up between the signed contract and workers arriving to install. We had to check if they were actually coming on the assigned date. There was a little confusion about system capabilities during grid outages on the morning of installation - once these were sorted the process was seamless. The software to track battery charge and usage is simple and easy to understand.
28 October 2025
Reply from PowerSmart Solutions
Hi Liz,
Thank you for taking the time to share your detailed feedback. We’re glad to hear that the installation went smoothly overall and that you’re finding the monitoring software easy to use.
We also appreciate your comments about communication and the clarification on system capabilities — this helps us improve our process and ensure clearer updates for future customers.
If you have any further questions or need assistance with your system, please don’t hesitate to reach out to us directly at 1300800963
Reply from PowerSmart Solutions
Hi Joseph,
Thank you for your great feedback! We’re glad to hear you found the process straightforward and that our team delivered a quick installation at the right price. It’s wonderful to know communication was smooth throughout.
Reply from PowerSmart Solutions
Hi Anthony,
Thank you for your kind words! We’re happy to hear our team was on time and efficient — that’s exactly what we strive for.
They got on with the job and were efficient
29 October 2025
Reply from PowerSmart Solutions
Hi Eva,
Thank you for your feedback! We’re glad to hear our team got the job done efficiently. We really appreciate you taking the time to share your experience.
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