I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Master Brad an exceptional sale's guru....Nothing too much trouble and up for a laugh.. The installer's exceptional although a couple of hiccups with Sonner itself... Rachel is an asset to the bus... See more
From first contact it has been a seamless process with very prompt and helpful customer service. We highly recommend PowerSmart Solutions to anyone who are thinking of Solar panels and/or battery back... See more
Company replied
Very happy with the explanation of how the batteries work. The customer service is outstanding no pressure applied during the sales, just honest open communication. Contact via email to set everythin... See more
Company replied
Company details
- Solar Energy Company
- Electrical Engineer
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Equipment Supplier
- Solar Photovoltaic Power Plant
Written by the company
We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
Written by the company
Contact info
44 Transport Street, 4207, Yatala, Australia
- 1300800963
- errolc@powersmartsolutions.com.au
- www.powersmartsolutions.com.au
4.6
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was installed neat and tidy…
Everything was installed neat and tidy up and running by the end of the day and explained how it works
29 September 2025
Reply from PowerSmart Solutions
Hi Tony,
Thank you for your great feedback! We’re delighted to hear that your installation went smoothly, was completed neatly, and that our team took the time to explain how everything works.
We really appreciate you taking the time to share your experience and for choosing PowerSmart Solutions.
Everything went smoothly
Everything from first contact to being shown the fitted system and how it all works went smoothly. The team were respectful and professional.
30 September 2025
Reply from PowerSmart Solutions
Hi Kat,
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that our team was respectful and professional throughout the process.
The whole process has been terrible
The whole process has been terrible. From the salesperson measuring and advising where the system to go to then being told by the installer that it can’t. Then the batteries were installed but couldn’t be completed because they brought the wrong equipment. Then another person came and had to re-wire a lot because it wasn’t done correctly, and then a technician turns up and says he has been asked to check a fault which he couldn’t find and the very next day we get an email saying there is a fault and we need to check the wiring and switch everything off. The batteries are supposedly one of the best on the market which is part of the reason we went with this company but the service is ridiculously poor. One more fault or issue and I’ll be requesting the system be removed at their cost and not mine.
29 September 2025
Reply from PowerSmart Solutions
Hi Donald,
We’re very sorry to hear about your experience and the issues you’ve faced throughout the installation process. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Your feedback is important to us, and we’d like to review your case in detail to ensure everything is resolved properly. Could you please contact us directly at 1300800963 or errolc@powersmartsolutions.com.au so we can arrange for a senior technician or service manager to follow up with you as a priority?
We truly appreciate your patience and the opportunity to make things right.
Kind Regards
Errol
PowerSmart Solutions is a great company…
PowerSmart Solutions is a great company to deal with. The sales team were very efficient and pleasant and happy to answer all my questions.
Once I had decided to go ahead, the main office had an instillation team here, in a couple of days. They did such a good job and my new battery is working perfectly!
29 September 2025
Reply from PowerSmart Solutions
Hi Rosie,
Thank you for your wonderful feedback! We’re thrilled to hear that our sales team was helpful and efficient, and that your installation went smoothly. It’s great to know your new battery is working perfectly — we really appreciate you sharing your experience!
Complete replacement of solar system plus battery
All PowerSmart contact staff were very courteous, prompt in reply and explained this technical product in understandable manner.
23 September 2025
Reply from PowerSmart Solutions
Hi Peter,
Thank you for your kind feedback! We’re delighted to hear that our team was courteous, prompt, and able to explain your solar and battery system in an understandable way.
We really appreciate you taking the time to share your experience!
Highly recommended
We found power smart solutions very helpful, knowledgeable, very friendly from emails to initial meeting to the installers, and most importantly they get back to you the communications was awesome,
Thanks heaps
Paul and Kylie Ellis
23 September 2025
Reply from PowerSmart Solutions
Hi Paul and Kylie,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful, knowledgeable, and friendly throughout the whole process. Great communication is very important to us, and we’re glad it made your experience seamless.
We really appreciate your recommendation!
Excellent customer service and made…
Excellent customer service and made everything easy to understand
29 September 2025
Reply from PowerSmart Solutions
Hi Eric,
Thank you for your feedback! We’re delighted to hear that our team provided excellent customer service and made everything easy to understand.
Excellent customer service
Excellent customer service. Easy to organise. Really nice tradies who know what they are doing!
23 September 2025
Reply from PowerSmart Solutions
Hi Melissa & Matthew,
Thank you for your kind feedback! We’re delighted to hear that you found our customer service excellent and that our team was knowledgeable and friendly.
The service from beginning including…
The service from beginning including installation has been great.
The let down has been the after sale service and assistance with connecting the app.
Still waiting for assistance.
29 September 2025
Reply from PowerSmart Solutions
Hi Tammy & Phil,
Thank you for your feedback and for sharing your experience. We’re really pleased to hear you were happy with the service and installation — that means a lot to us.
We’re sorry to hear you’ve had trouble getting assistance with connecting the app. That’s not the level of after-sales support we aim to provide, and we’d like to get this sorted for you as soon as possible.
Second to none
Reliable, responsive and professional. Would highly recommend this company!!
29 September 2025
Unprompted review
Reply from PowerSmart Solutions
Hi Gary,
Thank you so much for your wonderful feedback! We’re thrilled to hear you found our team reliable, responsive, and professional. Your recommendation means a lot to us!
Reply from PowerSmart Solutions
Hi Tanya,
Thank you for your feedback! We’re glad to hear the job was done well, neatly, and that our team explained everything clearly.
Reply from PowerSmart Solutions
Hi Angela,
Thank you for your feedback! We’re glad to hear you had a very good experience with us.
The job was done very well with great…yes
The job was done very well with great trade skills and he was very helpful
23 September 2025
Reply from PowerSmart Solutions
Hi John,
Thank you for your kind feedback! We’re glad to hear that the job was completed to a high standard and that our team member was helpful and skilled.
Experienced and efficient staff
Experienced and efficient staff, both in initial discussion and in the installation of the battery system at our house
22 September 2025
Reply from PowerSmart Solutions
Hi Kevin,
Thank you for your kind feedback! We’re delighted to hear that our team was experienced and efficient throughout both the discussion and installation of your battery system.
Easy to deal with
Only thing is to make sure that the sales pitch and the actual practical side is saying the same thing. The electricians I had(Kyle and his team) were easy to deal with and did a great and tidy job. As a Electrotechnology teacher at Tafe, I looked at the work differently than other people and I was real happy.
23 September 2025
Reply from PowerSmart Solutions
Hi Hardus,
Thank you for your thoughtful feedback and for sharing your experience. We really appreciate your positive comments about Kyle and his team — we’ll be sure to pass your kind words on to them.
We also value your suggestion regarding the consistency between the sales and installation information. Feedback like yours helps us continue improving our communication and ensuring every part of the process aligns clearly for our customers.
It’s great to hear that, as an Electrotechnology teacher, you were happy with the quality of the installation — that means a lot coming from someone in the industry.
Amazing Company
Power smart Solutions had a lot of knowledge on the solar panels and provided lots of information and answered any questions I had. They were very efficient in getting quotes back to you. The process was quick and installation happened pretty quick as well.
22 September 2025
Reply from PowerSmart Solutions
Hi Christine,
Thank you for your wonderful review! We’re thrilled to hear that our team could provide the information you needed, respond quickly with quotes, and complete the installation efficiently. We really appreciate your feedback and support!
Very professional from start to finish
Very professional from start to finish! Everything was so easy and no fuss with PowerSmart. All staff have been helpful and efficient. No hassles with any of the installation guys.
Our solar power system is great and when we were ready for a battery, we had no hesitation in calling them again.
10 September 2025
Reply from PowerSmart Solutions
Hi Gayle,
Thank you for your fantastic feedback! We’re delighted to hear that our team made the process easy and hassle-free, and that you’re enjoying your solar power system. It’s wonderful to know you came back to us for your battery — we really appreciate your trust and support!
A belated review, great system!
I meant to leave it a few weeks and then provide feedback and forgot, oops!
The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almost nothing for electricity right through winter with electric hot water and home heating. Leading into summer, free aircon during the day, couldn't ask for more.
2 February 2025
Reply from PowerSmart Solutions
Hi Phil,
Thank you so much for your belated review — we’re thrilled to hear it! We’re delighted that the whole process went smoothly and that our team made a positive impression. It’s fantastic to hear your system is helping reduce your electricity costs so much, especially through winter and heading into summer.
We really appreciate you taking the time to share your experience!
Reply from PowerSmart Solutions
Hi Alan,
Thank you for your wonderful feedback! We’re thrilled to hear that Jay was punctual, friendly, and professional, and that his thoroughness made such a positive impression. We’ll be sure to pass your kind words on to him!
Very thorough!
We had Jay come over, he was very punctual, arrived on time. He was polite, very friendly and professional. He did a great job and his thoroughness is so much appreciated 👍👍
15 September 2025
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