I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talki... See more
Company replied
Always exceptional customer service from PowerNi. I never have to hold the line for too long and they always deal with my queries kindly and efficiently. Any agent I have ever dealt with have been loc... See more
Company replied
Company details
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely efficient service and…
Extremely efficient service and excellent quality service
15 May 2026
Unprompted review
Reply from Power NI
Hi Ruth
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
A great help.
A great help especially talking to a representative.custumer service was good.
7 May 2026
Unprompted review
Reply from Power NI
Hi John,
Thanks for taking the time to leave us such a positive review.
We really appreciate it and are delighted to hear you were happy with the level of service that we had provided for you.
If you need anything else in the future, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Power NI Team
Superb customer service
Superb customer service - an outstanding team. We cannot thank Pat enough for her help during a really difficult time when the Business Owner has seriously ill in ICU.
6 May 2026
Unprompted review
Reply from Power NI
Good afternoon,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went well and you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleague involved in assisting you.
Thanks,
Power NI Team
Great service
I have always had good service from Power NI and closing my account was easy. I only closed my account because I recently got married and my husband has his own Power NI account.
4 May 2026
Unprompted review
Reply from Power NI
Hi Linda,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
This is to do with the Rewards scheme
This is to do with the Rewards scheme - I switched to Power NI this week after being with Click for 2 years and having a very good rewards voucher system : this is the transcript of my chat with the helpline: To keep a high-security standard, we need to perform an anti-fraud check on your order #560799884 placed on 29 April and it may take longer than usual to process. As soon as it's ready, we'll notify you instantly!
If you have any questions please go to the Help & Support section of the website and submit an enquiry.
Best wishes,
Power NI Support Please tell me this is not a scam!!
(11:44:51) *** Vilin joined the chat ***
(11:44:55) Vilin
Hello
(11:45:53) Vilin
This is not a scam, it is the opposite, sometimes our system on random can pick an order for a manual check
(11:46:10) Vilin
This is to make sure that your account is not used for fraudulent activities
(11:46:35) Vilin
A member of our team will manually che the order and if everything is fine the order will be processed
(11:46:51) MICHAEL McKAY
Can you please tell me the status of this ASAP!!!!
(11:47:57) Vilin
Can you provide me with the email that is linked to the account?
(11:48:57) MICHAEL McKAY
Order number: #560799884 ************
(11:50:06) Vilin
Can you provide me with your payroll/employee number
(11:50:47) MICHAEL McKAY
I am a customer - not an employee. Surely you can find it from the order number!!
(11:51:22) Vilin
Can you advise me of your postcode?
(11:51:29) MICHAEL McKAY
*******
(11:53:03) Vilin
I can see that the order is still under investigation at the moment
(11:53:08) MICHAEL McKAY
hello!
(11:55:22) MICHAEL McKAY
How long will this take??
(11:55:44) Vilin
This is normally checked on daily bases by our team
(11:55:50) Vilin
Is it something urgent?
(11:56:32) MICHAEL McKAY
You have taken my payment and I want it sorted URGENTLY!!!
(11:56:54) Vilin
Okay, I will check now with the team if the order can be checked now
(11:56:57) Vilin
Allow me a moment
(11:58:10) Vilin
Can you confirm with me the last 4 digits of the card number and your billing address
(11:58:44) MICHAEL McKAY
****
(12:00:31) MICHAEL McKAY
I have given you my postcode *************
(12:01:13) Vilin
It seems that you canceled the order from your end so our team will refund the order now
(12:01:50) MICHAEL McKAY
I have cancelled the order and am NOT impressed with you "rewards" scheme!!
(12:02:18) MICHAEL McKAY
This has taken an hour of my time to get nowhere!!!
(12:03:06) *** MICHAEL McKAY has rated the chat Bad ***
Even the "help" person's name Vilin! looked dodgy!!
29 April 2026
Unprompted review
Reply from Power NI
Hi Michael,
Thank you for your review, and we’re sorry for the frustration caused during your experience using Power NI Perks.
We understand your concern around this interaction, particularly as a new customer. The checks you've described were part of our standard anti‑fraud procedures, which are carried out randomly to help protect our customers and maintain the security of the platform. However, we’re sorry that the process and communication on this occasion were unclear and took longer than expected.
Your feedback has been shared internally so we can improve how these checks are explained to our customers and handled.
Please don’t hesitate to get back in touch if you have any further questions or need help with any other queries with Power NI Perks.
Thanks,
Power NI Team.
N Ireland power brilliant service…
N Ireland power brilliant service provider and professional in all departments The customer is given reassurance and care and respect.
24 April 2026
Unprompted review
Reply from Power NI
Hi Richard,
Thanks for your lovely review!
Please don’t hesitate to reach out again should you need anything else.
Thanks,
Power NI Team
Great fast service
23 April 2026
Unprompted review
Reply from Power NI
Hi Brian,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
The customer service team were…
The customer service team were fantastic and quick with my query and helped me out, which I really appreciate.
20 April 2026
Unprompted review
Reply from Power NI
Hi Janette,
Thanks so much for the positive review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks,
Power NI Team
Impressive service
We live in a rural area and reported an intermittent fault at 9pm. The two-person crew arrived at 10.30. Very friendly, went out of their way to resolve the problem and clearly explained the issue. Very impressed - credit where credit is due.
18 April 2026
Unprompted review
Reply from Power NI
Hi Ciaran,
Thanks for the lovely review.
We must advise that it would have been NIE Networks who attended your home and rectified the fault.
We are delighted that the NIE engineers were able to get this problem resolved for you so quickly and efficiently.
Thanks,
Power NI Team
I had ran out of electric and they…
I had ran out of electric and they kindly lent me credit until I get paid again. They were very compassionate and understanding and had no bother getting help
17 April 2026
Unprompted review
Reply from Power NI
Hi Sandra,
Thanks for your positive feedback.
We're so glad that we were able to help you and that our team showed compassion and understanding when dealing with your query.
Please do not hesitate to contact us again if there is anything else we can do to help.
Thanks,
Power NI Team
Can't unsubscribe…
I have unsubscribed twice and yet I'm being bombarded with their emails, anyone else that this is happening to,please contact. As it seems the regulator needs to be informed as this definitely isn't just happening to me.
16 April 2026
Unprompted review
Reply from Power NI
Hi Gordon
Thanks for taking the time to leave us a review.
We can confirm that your email address is not opted in to receive marketing communications from Power NI.
So that you're aware, the Utility Regulator does require a few select emails to be sent to all Power NI customers even if they've declined marketing, so you will still receive those.
If there's anything else we can do to help, please don't hesitate to get in touch
Thanks
Power NI Team
Simple Process to switch online in only a few minutes
Online web page very easy to follow and took only a few minutes to complete. Much quicker than trying to get through to any company on the phone these days.
14 April 2026
Unprompted review
Reply from Power NI
Hi Steven,
Thanks for taking the time to leave a lovely review.
We are glad to hear you found our online switch easy to follow and you were able to switch effortlessly to Power NI.
If there is anything else we can do to help,
please don't hesitate to contact us.
Thanks,
Power NI Team.
Lovely, helpful staff
Been a customer with power ni for years, had to contact them recently to update details. Mandy was so helpful and pleasant to speak to. Overall a fantastic company to be a customer of!
10 April 2026
Unprompted review
Reply from Power NI
Hi Morgan,
Thanks for taking the time to leave a lovely review.
We are glad to hear you recieved fantastic customer service from our agent Mandy. We are so delighted to have you as one of our customers. If there is anything else we can do to help, please don't hesitate to contact us.
Thanks,
Power NI Team.
Fantastic customer service experience.
We contacted Power NI to change our account to a new address and we received the most fantastic customer service from their representative Norman.
8 April 2026
Unprompted review
Reply from Power NI
Hi Grainne,
Thanks for taking the time to leave a lovely review.
We are so delighted to hear that you recieved fantastic customer service from our agent Norman. If there is anything else we can do to help, please don't hesitate to contact us.
Thanks,
Power NI Team.
It was easy to switch and it's cheaper…
It was easy to switch and it's cheaper than share energy.
8 April 2026
Unprompted review
Reply from Power NI
Hi Liam,
Thanks for taking the time to leave us a review!
We are glad to hear you found our processes to be simple and easy. If there is anything else we can do to help, please don't hesitate to reach out.
Thanks,
Power NI Team
Good customer service
Staff member I spoke to was very professional, polite, knowledgeable and helpful.
30 March 2026
Reply from Power NI
Hi Miss Braden,
Thanks for your lovely feedback.
We take a lot of pride in how we look after our customers and this review means a lot to us.
We are delighted that you felt well looked after by the Power NI team member you were dealing with.
We will be happy to assist you again at any time in the future.
Thanks again,
Power NI Team
Great customer care from Power NI
Great customer care from Power NI. My house move was straight forward and easy. I have found them to be the best provider and it’s so much easier with the monthly direct debits.
31 March 2026
Unprompted review
Reply from Power NI
Hi Stuart,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
I had a positive experience with the…
I had a positive experience with the customer service team at Power NI. They were helpful, polite, and took the time to understand my issue. Everything was explained clearly, and my problem was sorted quickly and efficiently. I’m happy with the support I received
31 March 2026
Unprompted review
Reply from Power NI
Hi Daniel,
Thanks for your lovely review.
We are really pleased that you found our staff so helpful and supportive when dealing with your query.
We look forward to helping you again in the future.
Thanks,
Power NI Team
Norman was very thorough and asked all…
Norman was very thorough and asked all the rights question. He was very personable and and he made the process of switching effortless. A very high quality of service and pleased to be coming back to Power NI.
26 March 2026
Unprompted review
Reply from Power NI
Hi Patrick,
Thanks so much for taking the time to leave us such a detailed and positive review.
We are very glad to hear Norman was able to provide high quality customer service, and that you found the process of switching easy.
Please don't hesitate to get back in touch if you need anything else.
Thanks,
Power NI Team
A Satisfied Customer
The helpfulness of a polite, well informed call handler.
23 March 2026
Unprompted review
Reply from Power NI
Hi John,
Thanks so much for taking the time to leave a review.
We are glad to hear that you found our staff to be polite, and hope to continue to provide the same high quality service going forward.
If you ever need anything else, please feel free to reach out.
Thanks,
Power NI Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.