Potters Resorts Reviews 

691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional service, often noting that they go above and beyond to ensure a memorable stay. The quality of the entertainment, particularly the West End-standard shows, is frequently highlighted as exceptional, alongside a wide variety of activities catering to all tastes and ages. Many people appreciate the comfortable and clean accommodations, as well as the excellent, plentiful food with diverse choices, including options for dietary needs. However, some reviewers expressed dissatisfaction with the entertainment, describing it as inappropriate or childish, with some even mentioning comments that were not well-received. A few customers also reported issues with cleanliness in their accommodations and some found the food to be lukewarm or not as enjoyable as expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent food, which is described as... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as amazing and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the staff for being... See more

Location

Users describe positive interactions with location, with many reviewers expressing their love for places like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What an amazing holiday we had at 5 Lakes! Every single aspect was absolutely amazing. We are definitely hooked and can’t wait to return……we have booked already. Our room 707 was excellent, qui... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(691)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything about potters is amazing.

Everything about potters is amazing.
We had the most wonderful time, only our 2nd visit but so wish we had visited before, my husband has dementia so feel its such a safe place to visit.
We came with friends this time, so enjoyed all the quizzes, pebble painting and all the wonderful shows.
All the staff are brilliant nothing is to much trouble.
Callum who was our waiter at table 163 served us he was a lovely young man. The entertainment is certainly first class. Hopefully we will return soon.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

What's stopping you!!!

From booking to coming home and everything in-between - exceptional!!
Delicious food
Activities galore
West end worthy entertainment
Staff that go above and beyond to ensure you're having fun

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Best time ever

Such a welcoming place! Great entertainment all day everyday but if you just want to relax somewhere quiet that option is also available.
Food fantastic and lots of choice.
Had the most enjoyable weekend.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Good food

Good food, good entertainment with plenty to do in the daytime as well. Rooms are lovely & the cleaning staff work really hard to keep everywhere spotless. Been to both resorts now & will definitely be returning this year.

2 January 2026
Unprompted review
Rated 2 out of 5 stars

Jumping insects in my bed

Jumping insects in my bed. I slept on the sofa. Reported issues to reception. Bed linen changed but was bitten the next morning on my feet. Very upsetting.
Entertainment was very tacky at times and vulgar, derogatory comments aimed mostly at women. The trained dancers and singers were excellent.
Food hall was like a school dinner hall packed. Food was luke warm and not always enjoyable.
I would not go back to Hopton on Sea. Unfortunately we were really disappointed. It was for my husbands 70th birthday.

9 February 2026
Unprompted review
Rated 2 out of 5 stars

Hopton on Sea - Tacky

I found insects in my bed. They jumped. I reported it to the receptionist in the morning. Our bed was changed but next morning I was bitten. I slept on the sofa one night instead of the bed.
Entertainment was tacky at times and vulgar. Very outdated entertainment at the expense of women. Really unpleasant, I got up and walked out.
The trained singers and dancers are great.
Dining room is like a school dinner hall. Unpleasant, overcrowded and food served barely warm.
I would not return to Hopton but Five lakes was far better and we enjoyed it there.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My Husband and I stayed at 5 Lakes…

My Husband and I stayed at 5 Lakes resort and had an amazing stay. Venue and grounds are beautiful. All staff polite, friendly and welcoming. Food plentiful and good choice of drinks even if you don’t drink alcohol. Accommodation great. We stayed in the village and housekeeping great. Daytime and evening entertainment fantastic.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Potters resorts both Hopton and 5 lakes…

Potters resorts both Hopton and 5 lakes have been our chosen short break holidays coming at least once a year for the past 20 years.
Our grandchildren have grown up with wonderful holidays at Hopton. As a couple it was the first time trying 5 Lakes and am pleased to say the standard I was excellent and maybe better for a couple.
More like a 5 star hotel from Pam and Roger Smith

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . Good accommodation, comfortable beds. Food and drink plentiful and of good quality . Activities and amenities best we have seen . Staff all friendly and helpful.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Had the most wonderful weekend

Had the most wonderful weekend full of fun, activities, excellent entertainment, amazing food and all round happy times! I never took my purse out, literally every single thing is included in the price, no hidden extras to pay for. And the evening shows, oh my, they were as good as anything I've seen in London!! I can definitely recommend and I can see why they have won social many awards!! And one thing to note is, the staff, they all seem to genuinely love working there, which is a true testament to how good a place is!! If you are thinking about it, go, you really won't regret it!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

We love potters

We love potters. Lots to do and food is superb. Staff can't do enough for you and the place is spotless.
We go at least twice a year and it gets better every time. The shows are west end quality. The food is top notch and so much to choose from.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

We had nine days at Hopton on sea

We had nine days at Hopton on sea and i must give a huge thank you to potters for the upgrade to a suite it was incredible and so unexpected and welcome the staff are amazing and looked after us so well i.e Sharon and Michelle who cleaned our rooms and Amanda and Kitty our waitress nothing is too much trouble for anybody at potters there are two many to mention but they all are a credit to you all at Potters

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant place to stay

Absolutely brilliant place to stay, staff are amazing, friendly and helpful, so much to do, shows are West End quality, so much good food, named drinks, fantastic views, our favourite home from home.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

We had a great time at Potters,Hopton…

We had a great time at Potters,Hopton the moment you arrive to the day you leave it was 1st class. The hospitality,friendlyness,entertainment,all inclusive & so much to do. Will definitely be going again!! The only complaint,it goes too quickly!!

15 December 2025
Unprompted review
Rated 2 out of 5 stars

Uncomfortable beds

The food, drinks activities and entertainment were excellent but the accommodation was really poor. Our roon was small and the mattresses should have been binned years ago. We'd have liked to go back but couldn't face sleeping on those beds again.

15 August 2025
Unprompted review
Rated 4 out of 5 stars

Potters is excellent and in many ways…

Potters is excellent and in many ways far outstrips other holiday outlets such as warners. I can't fault it but one thing we have noticed has gone as part of cost cutting and that's the live resident band in the theater. The entertainment is still top notch but it would be good to see some tribute bands playing there

26 January 2026
Unprompted review

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