Potters Resorts Reviews 

691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional service, often noting that they go above and beyond to ensure a memorable stay. The quality of the entertainment, particularly the West End-standard shows, is frequently highlighted as exceptional, alongside a wide variety of activities catering to all tastes and ages. Many people appreciate the comfortable and clean accommodations, as well as the excellent, plentiful food with diverse choices, including options for dietary needs. However, some reviewers expressed dissatisfaction with the entertainment, describing it as inappropriate or childish, with some even mentioning comments that were not well-received. A few customers also reported issues with cleanliness in their accommodations and some found the food to be lukewarm or not as enjoyable as expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent food, which is described as... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as amazing and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the staff for being... See more

Location

Users describe positive interactions with location, with many reviewers expressing their love for places like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What an amazing holiday we had at 5 Lakes! Every single aspect was absolutely amazing. We are definitely hooked and can’t wait to return……we have booked already. Our room 707 was excellent, qui... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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No recent history of asking for reviews

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4.7

All reviews

(691)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful family experience

Our whole family: ourselves, our children and their partners and all our grandchildren thoroughly enjoyed our Easter stay at Potters Hopton-on-Sea. They catered for all our many interests: ages ranging from 17-72, that’s some going!!

The bungalows were extremely comfortable and very well maintained as were all the facilities. The staff couldn’t do enough for us, they were simply amazing and a big part of Potters’ success.

We’ll definitely be returning!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

A real tonic!

We totally switched off from everything, and just embraced the beautiful resort and fantastic team of staff. Just what we needed, and it was a real treat to be so well looked after. We’ve joined the Friends Club and have already rebooked. Well done Potters. You are doing a grand job! Thank you for everything.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant Holiday

We have been a few times now to Potters, we just love it. The accommodation is very comfortable, even in the basic rooms there is everything you need. All inclusive buffet style meals and drinks good selection of drinks are available. The entertainment is absolutely brilliant. During the day there is so much to choose from, actually choosing what your going to do is the hardest bit! There is so much choice. All the staff are so friendly and helpful. I even got a lift from my car to the reception whilst booking in, nothing is any trouble.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, great entertainment, lots to do, fantastic accommodation, great food, and went out of their way to cater for my dietary needs.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A very nice relaxing break at Potters Five Lakes Resort

We had a very nice relaxing break enjoying the atmosphere that Potters Five Lakes Resort has to offer 24/7
Always friendly and helpful staff, great food and superb entertainment as usual.
Activities to choose from always keep you busy and entertained if you wish to take part or just watch.
We will look to go back again later in the year for our 6th visit, not a lot compared to many of the other guests that we have spoken too.
Don’t take our word for it, give is a go and remember it’s All- Inclusive too.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent resort from start to finish

We've just got home from our 1st time at Potters Hopton on Sea and are sad to be home. We just had tooo much fun. Loved it from start to finish.
So for any newbies our potives are:
Activies, just so many to enjoy you'll need longer or a return to do it all.
Food the choices every night are good you will always find something you enjoy 4 meals.
Drinks great from fab coffee, milkshakes to alcohol.
Entertainment all day and night fabulous the shows at night are like going to a west end show.
Rooms, I can only state on the hotel room we stayed in which we could have held our own disco in it was huge. Well cleaned and comfy.
Staff amazing always happy to help from our cleaner Claire to our waiter during meals Kym. Ethan, Leah who even remembered our drink orders and many more who unfortunately we can't remember all there names but each fabulous at there job.
Hairdresser top notch.
Negatives. Were our room was, was a bit of a walk. My husband is in a wheelchair for long walks and there was quite a few slopes to get up to the main part of the entertainment and resturant. As he's on the bigger size it was a bit of a struggle but nothing that couldn't be achieved and well worth the effort.
The shower has quite a lip to get over so ask for a room for a disabled person. None of this was the Potters fault but ours we thought it looked okay.
I saw people complain the food wasn't hot enough we found it was fine maybe not boiling hot like home but acceptable. Again personally we didn't like the table lay out. We were near the self service which was great but we had to disturb people when arriving and leaving due to the wheelchair. On the plus all the quests where brilliant opening doors and waiting till we were sorted. It helped to make it feel lease intrusive.
The Negatives were more our fault for thinking we'd be fine so just ask.
The staff are amazing and will help to see you get what you need. We found this out when we booked for our 2nd visit in August which will be to Five Lakes.
Now before anyone kicks off we have spent time in 5 plus star hotels aboard with up to 7 resturants etc this holiday even without the sun out did those holidays.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Addictive

Regular visitors to both sites and highly recommend. Lots of daytime entertainment & great shows in the evening. Food is plentiful & good & staff are friendly and helpful.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous in every way.…

We go several times a year to either sites and thoroughly enjoy every visit. From all the staff, the activities, the quizzes, the fantastic meals 4 times a day, West End quality shows every night and of course all the free drinks as well we cannot fault it. Definitely a 5* holiday.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Next Potters break 8 days time.

My wife and I have had yet another stay at Potters. We appreciated the evening show updates and the all inclusive food , drink and activities. We took part in the bowls week with ex-world champion Andy Thomson which we thoroughly enjoyed.
We have booked up again just 8 days time. We are both looking forward to it ,our 12th break at Potters.
My wife and I have also introduced Potters to 6 friends, 4 of which made a return visit just a month later .

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Potters Resort Hopton

We’ve just returned from an amazing break at Potters Resorts Hopton-on-Sea, our happy place! We went with friends Julie Batch and Bob and had such a fantastic time that we barely took any photos — we were far too busy enjoying ourselves.

We collected lots of badges (always great fun!) and of course won a Boo Bear. The incredible West End–style shows performed by the Potters Theatre Company were absolutely outstanding — such talent and professionalism.

The amazing entertainment team Jack Jenkins Emily Takman James R Hearn, Matty, Jo B, Rachel Baade Brian Graves, Faye & Becky thanks for all the laughs.

Kate Elizabeth for our Mamma Mia dance class and water keep fit.

Late night sets from Aaron Bolton, Sion, Millie, Annabelle,Brandon and Reece just amazing.

The service from all the staff was truly five star from start to finish, and the all-inclusive experience makes everything so easy and relaxing. We packed so much into our stay — loads of activities, plenty of quizzes, and lots of laughter with friends.

We’ll definitely be back again soon! 💛

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great alinclusive resort

Great alinclusive resort, the food was lovely, 3 meals a day and a midnight snack ,sausage rolls my favourite, west end entertainment and the in house team so funny ,absolutely loved it ,all the staff smiling and happy ,housekeeping do a fantastic job ,we will be back .

30 January 2026
Unprompted review
Rated 5 out of 5 stars

A Great weekend away in the New Year

It was a very enjoyable weekend break at Five Lakes. We stayed in the Hotel this time and it was a lovely experience. Room was large and had everything you need.

Being All Inclusive is great the only thing you pay extra for is Bingo, Hoy Bingo and Cocktails plus some drinks not included.

Food, Service, Entertainment and all Staff are always there to help.
Plenty of things to do to keep you occupied all day.
Or you can just chill out if you want to there are plenty of places to sit in and read or chat to other Guests.

Well done Potters definitely 5*****
Look forward to returning soon.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Our 'Village' room was comfortable, large and had a great view. Food options were great, lots to choose from. Entertainment was spectacular as any West End Show! The games room has a variety of things to do, fun quizzes in the Garden Bar. The Staff are exceptionally friendly and always make you feel welcome! Joseph, Ben N, Ben S, and all the team went above and beyond to make our stay wonderful. An absolute gem of a place. I would come every week if I could. Highly recommend.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

What a fabulous 4 days at Potters

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed our stay. And so much to do during the day - sports, quizzes, competitions, swimming, jacuzzi, steam room, sauna, entertainers, bingo, spa treatments, or just sit back and enjoy the atmosphere. And not forgetting the west-end standard evening shows. Amazing!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best.

As always, Potters did not disappoint.
So much so, we have booked again for next month. There are so many things to do, you just can't fit everthing into one long weekend. Food is great, entertainment brilliant. Im a Friends of Potters member so I get to hear about offers. Its a win, win.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Instantly relaxed

Instantly relaxed. Nothing was too much trouble for the potters team. They all appeared to enjoy being part of the team.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous from start to finish.

Absolutely fabulous from start to finish.
All inclusive as well. 3 course breakfast lunch and dinner plus supper from 11 until midnight if you are still hungry.
Entertainment and activities throughout the day.
The shows in the theatre are definitely west end they are absolutely fantastic.
Both locations are good, Hopton and 5 lakes at Malden.
Swimming pool and Spa,beauty parlour. Swimming pool free and all other activities.
Beauty Parlour you pay for naturally if you want something extra.
Food is delicious and plentiful.
Drinks soft and alcohol, coffees, tea,hot chocolate is all inclusive.
A small shop on the premises to buy newspapers, sweets, gifts,etc.
Once on the Resorts there is everything you need.
Hopton has a hotel to reach from indoors, the bungalows are a short walk away from the main buildings which gor us is fine.
All staff are friendly and helpful, we have been to Hopton a few times and 5 lakes once so far,but we are definitely coming back again soon.

3 January 2026
Unprompted review

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