Potters Resorts Reviews 

691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and going above and beyond to ensure an enjoyable stay. The food is frequently highlighted as excellent, varied, and of high quality, with options for special dietary needs. Entertainment, particularly the West End-standard shows, receives widespread acclaim for its talent and professionalism. People appreciate the comfortable, clean accommodation and the overall relaxing, all-inclusive holiday experience, often returning multiple times. However, some reviewers were not happy with certain aspects of the entertainment, describing it as tacky, vulgar, or childish, particularly the pre-show segments.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and professional... See more

Quality

People report positive experiences with quality, consistently praising the exceptional food, which is often... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as amazing and the... See more

Service

Users describe positive interactions with service, highlighting the attentiveness, kindness, and... See more

Location

Consumers find the locations to be positive, with many describing them as amazing places and safe havens for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(691)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Potters Hopton is an amazing resort

Potters Hopton is an amazing resort, so many activities, Plenty of areas to chill. The food is amazing and the staff are friendly, knowledgeable and helpful. Potters caters for all ages. The rooms, bungalows and chalets are lovely with super housekeeping, nothing is too much trouble for all guests. Plenty of parking areas.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

We loved our short stay at Potters. The entertainment was absolutely fantastic. The food was plentiful and excellent, and the all inclusive bars were right up my street and the wife’s. Can’t wait to go again.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Potters 2025 Hopton

The staff are superb they work non stop to keep you happy, this December 15th for a week will be our 6th time this year excellent every time

24 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars – Memories Made at Potters Resorts Hopton-on-Sea

My wife Vicki and I stayed at Potters Resorts Hopton-on-Sea (24th November, Monday–Friday for Christmas Week), and it truly became one of the most meaningful holidays of our lives. I’m terminally ill, and our hope was simply to make cherished memories together—Potters helped us do that in ways we will never forget.

From the moment we arrived, the staff felt less like staff and more like lifelong friends. Their warmth, kindness, and humour lifted us throughout our stay. The food was excellent, the entertainment spectacular—easily West End standard—and the whole resort sparkled with festive magic.

There’s never a dull moment at Potters. Games, quizzes, and activities filled our days: rock climbing, shooting, snooker, archery, dance classes, crafts—you name it, we tried it. And of course, the legendary bingo. Jo B mentioned how much the winnings were going to be and had the audience shout “How much?” Then she would repeat the amount and the whole audience would shout back, “Oooh, that’s nice!” It was absolutely brilliant and had everyone laughing together.

Emily gave us some breathtaking musical performances, and Jack and James are without question the funniest comedians and entertainers we have ever met. The dancers and performers were outstanding—full of energy, precision, and heart—and the Opera Boys delivered world-class vocals that lifted the whole room. The entertainment team at Potters is truly exceptional.

A huge thank you to James R Hearne, Jack, Emily, Sion, Jo B, Aaron Bolton, and the unforgettable Buzby. These amazing people went above and beyond to make our stay—and Vicki’s birthday—extraordinary. The impromptu show they put on in the Garden Bar for her birthday was one of those magical moments we will treasure forever.

We stayed in a Hotel Deluxe room, which was absolutely amazing—beautiful, classy, spacious, and perfect for a relaxing and luxurious Christmas week.

To everyone at Potters: thank you for the joy, the kindness, the laughter, and the memories. You’ve given us moments we will carry in our hearts always.

Highly recommended, with all our love.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Simply the Best

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West End standard. Food is plentiful and with all tastes catered for: indeed, if you have any food allergies or intolerances, you just need to speak to the chef on arrival and you will have a personalised menu. All staff, without exception, go above and beyond to make your stay memorable and enjoyable. We have stayed at both Hopton on Sea and Five Lakes and love both

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Good weekend had

The great thing we found was everything was on tap entertainment brilliant all day long nice walks if you want food no complaints from us service excellent staff excellent drinks great good brands rooms very good clean all facilities in them you need anything else they will you need they will cover we’ve been a few times and will definitely return observation will people park properly so to accommodate others.thanks again for a great time.

30 August 2025
Unprompted review
Rated 3 out of 5 stars

We are currently staying at five lakes…

We are currently staying at five lakes so thought I would submit my review whilst in situ.
This is our first stay at Potters, I have know many family and friends who have stayed at this resorts and the Hopton resort in the passed twenty or so years and all were very positive.
My thoughts;
Food:
Breakfast = excellent.
Lunch = average to poor.
Dinner = average.
Frontline Staff = excellent.
Amenities = not great.
Activities = great.
Accommodation = average.
Surroundings = very good.
Management = sympathetic but ineffective if you have any issues that require immediate resolution.
Entertainment = The young staff work incredibly hard, Saturday night the quality was very good, otherwise it’s very amateurish.
Value for money = sadly no.
In my opinion Potters is overrated and overpriced. I would not return as there are better value and options at Warners or abroad.
Overall in my opinion there are many returning customers, we spoke with many during our stay however the general consensus is standards / skimping has crept in, small changes make the difference, the devil, as they say, is in the detail.
We loved the staff and had an enjoyable weekend but the cost did not justify the stay.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

blown away

We recently stayed for a weekend stay in one of the bungalows which was very comfortable and spotlessly clean
We are crown green bowlers from Cheshire so it was lovely to play indoors
We had a lovely table which was upstairs in the dining hall which looked spectacular the variety of food and service was incredible considering how busy it was
As for the entertainment you could not have got better if you went to a Westend show it was fantastic and I have no idea how many costume changes they did per show
There was always something going on all day with quizzes etc I only wish we could have a Potters in Cheshire

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Staff

Staff so efficient and friendly, nothing too much trouble. Food absolutely fantastic. Chalets lovely. Very comfortable beds!!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Staff outstanding, fabulous food, the entertainment & shows are fantastic, activities all included in the price. Beach is a stones throw away.
Highly recommend 👌

10 October 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish our holidays have…

From start to finish our holidays have always been special. All the staff have been wonderful from the cleaning team ( very important) to the entertainment and restaurant personnel it’s Teriffic. Thank you Potters

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Food ,entertainment and resort are brilliant. Do as much or as little as you want in a luxurious environment where you are totally pampered.

24 November 2025
Unprompted review

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