This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice and easy to insure my car. Straight forward process apart from the account registration process which was a bit glitchy but I irked after about 3 tries. Custom service has yet to be tested an... See more
Company replied
Very easy and straight forward to take out the policy in the first place. Saved me half the cost of my previous company. Great communication for all my policy details. Full coverage for my needs.... See more
Company replied
I have been with Policy expert for quite a few years and every renewal I have had has been only a few pounds dearer than the cheapest I could find on all the comparison websites, so I think it’s not w... See more
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Company details
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
103K reviews
Asks customers to review
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Despite technical problems constantly…
Despite technical problems constantly finally managed to speak to someone in to obtain house insurance . Very helpful . Hope problems have been resolved
15 September 2026
Very competitive prices
Very competitive prices and selections of cover, was looking for home insurance as mine was up for renewal and found yours very competitive compared to my current provider so decided to change as my current provider couldn't match or come close, I have managed to save £100 for practically the same cover.
15 September 2026
Everything seemed straightforward and…
Everything seemed straightforward and well set out, quite easy to work through. Thanks
16 September 2026
Abi was so helpful and kind
Abi was so helpful and kind, explaining and clarifying all my questions and renewing the policy. Great costumer support.
16 September 2026
Unprompted review
Great insurers that offer competitive…
Great insurers that offer competitive home insurance quotes
16 September 2026
Easy to purchase Home Insurance
Easy to purchase Home Insurance.
Very reasonable price and exactly the cover for my needs.
16 September 2026
I phoned when I received my estimates…
I phoned when I received my estimates for house/contents insurance & they reduced my payment. Very polite & helpful
25 August 2026
Spoke to Melanie today who dealt with…
Spoke to Melanie today who dealt with my enquiry quickly and efficiently. Also, I was pleasantly surprised at how quickly I was put through to someone instead of being on hold for a long while.
Thank you again Melanie.
Margaret Vaughan
16 September 2026
Unprompted review
trust, reliability and value
Unfortunately since our last insurance my husband has passed away so I should appreciate it if you would change the name on the policy to Elizabeth Jane. We had been married for almost 60 years. Thank you.
16 September 2026
I took out a car insurance policy for…
I took out a car insurance policy for my Audi A7 a day ago. I was very happy with the speed and process to insure my car. I was completely satisfied by knowing my previous insurer(Allianz)had quoted me a far higher price. ( even with no claims or accidents). Policy Expert saved me exactly £191.97. Now that is value for money. Thank you Policy Expert
15 September 2026
The website was very very easy to…
The website was very very easy to navigate. The information button alongside each option was very helpful to expand the information on that point. There was no question left unanswered.
16 September 2026
Quick and easy to arrange what I wanted.
14 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor claims management process
Very poor claims management process. 50 min on hold no answer. 34 min on hold no answer. 22 min on hold no answer. 19 min on hold no answer.
Failure to respond to requests on portal within 5 days...
Simply, I just want to actually talk to someone about my claim on the phone.
I've had to raise a formal complaint over this.
Policy Expert is likely to respond to this and say Claims are handled separately by Trinity Claims, but they are in the same group of Companies.
Such a poor experience - I do not recommend this insurance company.
I've provided my reference number if you could please get in contact.
16 September 2026
Unprompted review
Reply from Policy Expert
Hello,
Thanks for taking the time to leave us a review.
We’ve forwarded these details over to the relevant department and will get back to you as soon as possible.
Please contact us at homereviews@policyexpert.co.uk if there’s anything else you’d like to share.
Thanks,
Nisha
Easy to get information you need
Was so easy to find what I needed and make the purchase with my hassle whatsoever
16 September 2026
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