Policy Expert Reviews 

Great phone staff , talked me through things .

Everything was fine and easy to insurance car.I recommend you.

The rear extension suffered with subsidence a couple of years ago. My household insurers made the claim fairly easy to navigate. Though a long drawn out conclusion( no fault of the insurers) more getting the numerous contractors to fit into their workload the various inspections needed.
I have remained with Policy Expert so that speaks volumes.

Everything was easy and one question asked was answered very happy with the service.

Very helpful man who helped mevyhrpugh payment

Easy, quick, clear

Good price, many extras , polite customer services, hard copies when requested

Very helpful and very efficient

i used the online home insurance site. I still had some unresolved issues so I contacted 0330 0600 601 for help. The lady at the UK Call Centre was incredibly helpful, patient and friendly, all matters were resolved confidently. Stress levels reduced. I had no problem paying a small charge for the additional Call Centre Service, I still have a very competitive deal

Very pleased with the good value cover I got much cheaper than my renewal price Easy to use web site policy in plain English Very pleased with my purchase thanks

Very competitive price and easy-switch policy.

So far so good, thanks

There was no big price hike so was happy with cover.

This is an ongoing complaint from 19th of August 2026. My boiler has not been working - no hot water and no heating since the last 4 weeks.

The same boiler technician came in on three separate occasions:
25th August - to triage the issue (checked it in 2 mins and decided that there was a problem that would need parts to be replaced)2nd Sept - to repair the issue (the boiler broke down on 3rd september again) 8th sept - to remove an air vent from the system (the boiler broke down immediately afterwards)
Since 10th of september, I have been repeatedly calling to try and get this fixed but have received no response at all. 

I am a single mother with two underage kids in the house. And my younger child is asthmatic. Not being able to have a warm shower, means that he now has a full blown cold and a build of phlegm which will lead to an episode of breathlessness. 

I am not sure what kind of cowboys are running this business but clearly you have no idea of what customer service should be. 

Needless to say, I will not be renewing my insurance with your company.

Signing up via MoneyExpert was really easy. Once on your website, it was straightforward as well. The one problem I have is not being able to stop automatic renewal on my policy. I needed to open chat on your website in order to do this. The person I dealt with was very good about sorting it and I forgot to thank her as I hit stop chat instead of send. In any event, I’d much rather have a toggle switch on my online policy but, me being cynical, you wouldn’t then be able to take my money next year at a much higher rate ;)

Easy to navigate and a very competitive price compared to other insurance companies thank you.

Great and simple to use website.
Quote I received was competitive but more importantly cover was increased.
Very quick to input details and to begin policy.

Only small thing and I’m sure eventually it will improve, however as I have this policy I enquired about pet insurance but due to dog breed no quote was given. IMO any pet as long as kept legally should be offered pet insurance?¿. Anyway I hope this can be resolved in future. Thanks

Easy to organise a new policy on-line. Most favourable price by far with extras attached as part of the policy. Very pleased to have made such a big saving.

Best price for what I wanted