What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more
Company replied
Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more
Company replied
Very easy process. I received my prescription quickly and when Pocketpills said it would arrive. Also I received ozempic, not a generic replacement. Im very happy I picked this company!
Company details
About Pocketpills
Written by the company
Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.
Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.
At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.
Join Pocketpills
How does it work?
- Create your profile online
It only takes a few minutes, and we will guide you through the process. - Let us transfer your prescriptions
Simply point us to your pharmacy or doctor and we will take care of the transfer. - Go about your day, we got it from here!
Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.
Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.
Contact info
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My medication wasn’t delivered on time the first time
My medication was supposed to to be delivered in a cold state on the 30th of July. I didn’t been delivered till the 31st of July . The cold packs to keep it cold hasn’t been cold as it’s supposed to be and I’m afraid that my package has spent more then it should in a hot temperature truck of post Canada so the medication has been affected in some way
31 July 2026
Reply from Pocketpills
Thank you for alerting us to this, Chawki. We're sorry to hear about the delay. We have alerted a pharmacist to review the stability of your medication and contact you to consult you on that. Rest assured, if the medication is not deemed stable and safe, we will send you an entirely new parcel. Thank you for your patience in the meantime.
Very fast and efficient service
Very fast and efficient service. They are good at communicating with you about your needs. Very helpful and supportive
31 July 2026
Very easy process
Very easy process. I received my prescription quickly and when Pocketpills said it would arrive. Also I received ozempic, not a generic replacement. Im very happy I picked this company!
11 July 2026
Thank you and why did I get 2 50 cent pieces with my order delivery???
Thank you and why did I get 2 50 cent pieces delivered with my order today??
31 July 2026
Was a little confusing and complicated…
Was a little confusing and complicated it felt at the beginning
2 July 2026
right on time...
31 July 2026
Came within 36 hours !!!
31 July 2026
Reply from Pocketpills
We are so pleased to hear that your order arrived so quickly! We always aim for prompt delivery.
Reply from Pocketpills
We appreciate your positive feedback; we're so glad to hear that your orders consistently arrive on time or even early. Thank you for sharing!
Great service
They made sure to send it on a monday so that it stays cool during transportation
22 July 2026
Reply from Pocketpills
We're so glad to hear that our shipping schedule worked perfectly to keep your order cool during transit! Thank you for your positive feedback.
Customer service is great!!
31 July 2026
Reply from Pocketpills
We are so glad to hear that our customer service met your expectations. Your kind words truly mean a lot to us!
Reply from Pocketpills
We are so happy to hear that you found our process easy and that our deliveries are always on schedule! We truly appreciate your positive feedback.
Reply from Pocketpills
We're glad our quick medication access was helpful. We appreciate your positive feedback!
Reply from Pocketpills
We're so happy to hear that you experienced fast service and amazing follow-up! We truly appreciate your kind words and positive feedback.
Reply from Pocketpills
We're so pleased to hear that you find our service reliable and dependable, and that we are always on time and accurate! Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.