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Pocketpills Reviews 

5,356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service to be a game-changer, offering immense convenience and saving significant time in managing medication needs. People frequently praise the fast and efficient delivery, often noting orders arrive on time or even earlier. The customer service and staff are consistently described as helpful, knowledgeable, and providing excellent communication and support. However, some people mentioned difficulties reaching a live person for support, experiencing long voicemails or unanswered calls and emails. A few others also noted issues with delivery, such as delays, packages left incorrectly, or missing tracking. Additionally, some customers reported problems with prescription renewals and timely medication fulfillment.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting that orders arrive on schedule... See more

Service

Users describe positive interactions with service, highlighting its speed, effectiveness, and affordability.... See more

User experience

Clients share positive opinions on user experience, highlighting the convenience and ease of the process for... See more

Customer service

Customers had positive experiences with customer service, often praising the spectacular communication and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as amazing, supportive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Pocket pills has been lovely to use. I’m also skeptical of online platform, however have proven service from them I’m please to continue using them for all my medication needs.

Company replied

Rated 5 out of 5 stars

This made it quick and easy to access and start treatment, I live in a province with next to no access to doctors outside of the ER. The prescription was less than half the price of what a in person d... See more

Company replied

Rated 5 out of 5 stars

Best pharmacy ever I frequently forget to re-order my medication, but Pocket Pills is on top of everything. They send me reminders if I need refills they have a doctor on hand if mine is not available... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,356)

3,380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So much support but also simple!!

So much support but also simple!!

28 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our service to be both supportive and simple to use! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Always great

Always great! Quick communications and friendly staff!!

28 July 2026
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Reply from Pocketpills

We are so happy to hear that you consistently have a great experience with us! We pride ourselves on quick communication and friendly staff.

Rated 5 out of 5 stars

It was easy an seamless

It was easy an seamless, very easy to deal with.

24 July 2026
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Reply from Pocketpills

We're so pleased to hear that you found the process easy and seamless! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

Great service
Same day consultation and delivery

28 July 2026
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Reply from Pocketpills

We're so happy to hear you received great service with same-day consultation and delivery! Thank you for your positive feedback.

Rated 5 out of 5 stars

Always fast

Always fast, shipped safely to the front door great prices, works with my insurance

25 July 2026
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Reply from Pocketpills

We are so happy to hear that our fast shipping, safe delivery, and great prices, along with our insurance coordination, are working well for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Delivery was smooth

Delivery was smooth, was able to receive my package in person

28 July 2026
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Reply from Pocketpills

We're so glad to hear that your delivery was smooth and that you were able to receive your package in person! Thank you for your positive feedback.

Rated 5 out of 5 stars

On time as always

On time as always, packaged discretely

25 July 2026
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Reply from Pocketpills

We appreciate your positive feedback! We're so glad to hear that your order was on time and packaged discreetly for you.

Rated 5 out of 5 stars

Even if I received my prescription 1…

Even if I received my prescription 1 week later because you didn’t have the product the delivery was acurated

25 July 2026
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Reply from Pocketpills

We're glad to hear that despite the delay in receiving your prescription, the delivery was accurate. We appreciate your understanding and thank you for your feedback!

Rated 2 out of 5 stars

I still feel hungry on this does it…

I still feel hungry on this does it take few weeks to start not having cravings and feeling hungry? Taking .5

28 July 2026
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Reply from Pocketpills

We appreciate you sharing your experience. We understand your concerns about hunger and cravings. Individual responses can vary, and we recommend consulting with a healthcare professional for personalized advice, please let us know a time we can put you in touch with one.

Rated 5 out of 5 stars

This service was very straightforward…

This service was very straightforward and easy to use. They provided updates throughout and my prescription was delivered in a very timely fashion.

28 July 2026
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Reply from Pocketpills

We're so pleased to hear that our service was straightforward and easy for you to use! It's wonderful that you received timely updates and your prescription was delivered quickly.

Rated 5 out of 5 stars

Convenience, Privacy & Peace of Mind.

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It makes everything much more convenient and gives me peace of mind.

8 June 2026
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Reply from Pocketpills

We're so glad to hear that our medication delivery service provides you with convenience and peace of mind! It's wonderful that you value the discretion and professionalism of our process. Thank you for your kind words.

Rated 1 out of 5 stars

Ozempic extra billing nightmare


I'm 2 months into Ozempic treatment and just got a notice to submit info for a reassessment. I've tried to send the report multiple times and I have to SPEND MINUMUM OF $175.00 to continue the treatment for 6 months. Nowhere did they tell me of a treatment cost, only the waived $99 for the 1st assessment. If I dont send in the report, I wont get my 3rd month. Theyre holding it hostage until I shell out $$$ I never agreed to. These guys are thieves. Don't use them!!

25 July 2026
Unprompted review
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Reply from Pocketpills

We are truly sorry to hear about your frustration regarding the reassessment fee and the communication around treatment costs. We understand how upsetting it is to encounter unexpected charges. Please email us with the subject line as "Manager Call Back" so we can look into this matter for you.

Rated 5 out of 5 stars

So convenient

So convenient. Can’t imagine dealing with pharmacy ever again!

2 July 2026
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Reply from Pocketpills

We're happy to hear our service is so convenient for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

PocketPill Fan

I enjoy the online pharmacy plus they will do assessments and help with my weight loss journey

27 July 2026
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Reply from Pocketpills

We're thrilled to hear you enjoy our online pharmacy and appreciate our support with your weight loss journey. Thank you for your kind words!

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