PlushCare Virtual Healthcare: online doctor Reviews 

Tried to cancel Multiple times still took my money

absolutely scam of a site. they say they take your insurance, 90% chance they are lying to you. they have an absurd amount of hidden charges, that don’t even end when you cancel your account. i have been charged around over 500$ a month… even after canceling. no one has gotten back to me when i’ve been emailing for months. an ai robot just keeps sending me the same email it is so frustrating. i had to freeze and cancel my card just to end these ridiculous charges. example I ended my membership and account in february. it is october and i’m still getting charged. if i could give them 0 stars i would.

Money grab.... $35 (would have been a lot more if I didn't have good insurance) to listed but not understand or take into the account patient's needs. Instead refered to a specialist.... (over reaction) was looking for a basic regulary prescribed non addictive, non narcotic medication.

Carmen was very kind and knowledgeable. She went above and beyond to assist me.

My call was answered quickly and my issues were addressed in real time. Great team. Thank you!

Jeanette was wonderful. She finally got my situation resolved! I was on hold for a bit but it was Worth it to get the whole situation resolved once and for all.

My doctor was attentive, prepared, knowledgeable, and sympathetic. The administrative side was efficient as well.

Carmen was great!!! Very helpful & so kind!

Carmen was extremely helpful and kind. She took great care of me.

Carmen from the care team was so helpful kind and definitely professional! She helped us out alot! Thank you Carmen

I called plushcare to have a membership canceled that I did not know I had enrolled in nor did I want. I spoke to Patrick, who was more than helpful credited me for two months of the $19.99which I did not ask for as I have a doctor, I have insurance , I only used tje telehealth one time . I didn’t need to join for $149 I just wanted to thank him for his help. He was wonderful and I appreciate him.

I went on the address a minor problem. They called in a non narcotic ointment with the wrong dose. I tried to contact them to deal with it but they told me it will take 7-10 business days! I called my insurance company and the insurance company representative is getting the same run around. It’s been two days, nothing is resolved. I wouldn’t recommend this “service” to anyone. I may as well have talked to a chat bot that can listen and advise but not follow through with a basic prescription. I’m now over 2 hours in on trying to resolve this, and my insurance company is over an hour in. Run away!

I have been using Dr Gibson for 6 months now, i cant say enough nice things about her. She listened to my concerns about my weight and prescribed the wegovy pill. In 6 months i have loss 18 percent of my body weight. She has been there for me every step of the way. She is more like a friend than my doctor. I plan on keeping my memebership for my other medical needs. The staff are also very attentive and usually get back to me in a hr or less with any concerns I may have. Rare to find that sort of customer service anymore. Excellent company and a awesome doctor.

I was unaware I had signed up for a membership and Jeanette was EXTREMELY helpful and helped explain each charge to me. She also informed me of the policies and was able to help me with the charges I was unaware of

Carmen from the Care Team was amazing. She was kind and empathetic and went above to rush my req when I was advised by my pharmacy my pre auth expired so there is a good chance I wil rec my time sensitive medication

Amanda was great

Very convenient and was free for me with my insurance! Doctor was very thorough and prescribed me the medication that I needed and it was immediately sent to my pharmacy! From the moment I went on the app to make an appointment, to the end of the visit, only 30 minutes had passed! That is so much quicker than a walk in clinic!

Carmen did excellent