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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product, citing that the game has become excessively expensive and difficult to progress without making numerous in-app purchases. They feel that recent updates have drastically increased costs for in-game items and actions, making the overall user experience frustrating and unenjoyable. Reviewers also frequently report issues with customer service, describing it as unhelpful and unresponsive, often relying on automated replies. Some people also felt that the game's design has deteriorated, with features and levels becoming less engaging and more focused on generating revenue.

What people talk about most

Product

Customers consistently note negative experiences with product. Many reviewers describe products as "plastic... See more

Price

Users describe negative interactions with price, frequently citing a significant increase in costs, with some... See more

User experience

People report negative experiences with user experience. Many customers express that the game is no longer... See more

Customer service

Consumers express deep dissatisfaction with customer service. Many report that support is nonexistent, with... See more

Application

Reviewers express strong dissatisfaction with the app. Many customers report losing all their game progress... See more

Based on these reviews

Rated 1 out of 5 stars

Everyone has to try at least 1 Playrix game just to see for themselves how VILE these people are because you wouldn't believe me if I told you. If you do, NEVER give them any money, it's like givi... See more

Rated 1 out of 5 stars

I’ve been a loyal Township player for years, and the latest economy update is extremely frustrating. Extra moves now cost ~200 tcash (fair), but some tasks now jump to 900 tcash — this is c... See more

Rated 1 out of 5 stars

Not sure how is this still a running company. All too greedy, not sure why but all the company is only russian speaking candidates, so most of them don’t even know English properly. In this size of a... See more

Rated 1 out of 5 stars

Banned account without any single reason, non existing possibility to contact customer support. I was playing more 8 years, and pouring my money into it. Avoid Playrix for all costs. Never play their... See more

Rated 3 out of 5 stars

I think this is the worse experience i ever had in games!! The game forced me to reinstall it, and i lost all my progress! I was over 3100 levels, spent money and lot of time to achieve it and it disa... See more

Rated 2 out of 5 stars

I have been playing the Township game for many years and always enjoyed it. Recently, it has included additional in-games to play; for example 'Mayor's Weekend'. But I have noticed that sometimes, whe... See more

Rated 1 out of 5 stars

Playrix sheer greed..has surpassed acceptability. As a long term player subscriber. NO MORE. I will not give them one more penny. Systematically wasting their games with poor design/ideas and features... See more

Rated 1 out of 5 stars

Please stop making the levels so difficult. It's no fun anymore, just frustrating. The so-called easy levels are already super difficult, and the difficult ones are impossible if you don't buy extra... See more

Rated 1 out of 5 stars

They offer a feature for collecting cards. It’s so stupid since you just keep getting duplicates , especially the gold cards. You never get the ones you need to complete your collection and receive th... See more

Rated 1 out of 5 stars

When I first started playing it was a nice little game with many different sub-games that rotated in and out. It has morphed into an ugly money grabbing monster that should be avoided. The latest stu... See more

Rated 1 out of 5 stars

On 11/2 I was playing Township and was picking a task and received a message saying I was BLOCKED for suspious behavior. REALLY what suspious behavior? I am retired and playing for 5+ years and I di... See more

Rated 1 out of 5 stars

Been playing for over a year through FB but in the last 10 days 3 purchases have failed to complete but money still taken. Error message shows could be internet issues but I have speeds of 70mbps+.... See more

Rated 1 out of 5 stars

I spent a lot of actual money on this game, trying to win the adventure so I could get the cute little decor. I ended up spending $25 for one thing and still couldn't beat it. They've made it impossib... See more

Rated 1 out of 5 stars

Since the latest update, all Playrix want us to do is spend more and more money, every is to expensive to get, and without the extra help, you struggle to complete the levels. I used to pay 20 t cas... See more

Rated 1 out of 5 stars

If i could give No stars i would. After playing for years, i have seen the decline of the game in every aspect. Total greed by Playrix developers however, there is one thing i'm noticing. The develope... See more

Rated 1 out of 5 stars

Ive played Townville for a very long time without any issues. All of a sudden i got banned for suspicious activity. when i contact support as it suggested they simply dont get back to you. its been o... See more

Rated 1 out of 5 stars

You are thieves who have no clue that computers can have errors. I have played this game and enjoyed for thousands of levels. My one purchase of many made over the years was charged on the one le... See more

Rated 1 out of 5 stars

Playrix-Township ripoff I have been an avid player of this game for some time. The recent "economic updates" have now made it impossible to play with pocket-money put aside for fun things. No longer... See more

Rated 1 out of 5 stars

My TOWNSHIP game gets blocked for no reason. It cites "suspicious play" and implies I use third party apps. I dont even know how to use them, all I do is play the game and use township cash. The suppo... See more

Rated 1 out of 5 stars

I am dropping all playrix games forever. On the average, the prices of everything have multiplied by ten or more. That is a very conservative figure. For example: It used to cost 3 t-cash to open... See more

Rated 1 out of 5 stars

Rip off update. Basically made out they were giving you extra cash, but it didn't work out fairly. I will no longer be spending any money in the game. Very unfair.

Rated 1 out of 5 stars

To be honest if I could I wouldn't give any stars for the township game playrix has made I impossible to play since the recent update 900 t cash for 5 extra moves in match 3 is unrealistic barn now ov... See more

Rated 1 out of 5 stars

I ordered a mini chainsaw, The site was hard to get out of. I must have accidentally touched something because when I looked at PayPal, I was charged for 2 child sewing kits.. Went to rhe customer ser... See more

Rated 1 out of 5 stars

Love playing township but now they r just ripping people off with the last update disgracefull

Rated 1 out of 5 stars

The game township used to be fun laid back and really entertaining. Then update after update it shifted to match 3 and ridiculous pay to play prices . Most of my coop will no longer be spending money... See more

Rated 1 out of 5 stars

They did an update for fishdom that ruined the game. I uninstalled it after many years of playing. They are greedy cheaters

Rated 1 out of 5 stars

They went to every single thing that you do I don’t like that and I’m I just can’t deal with that. Why do they give you so much and then they want you to pay for that? No, I don’t recommend this. Don... See more

Rated 1 out of 5 stars

Playrix are THIEVES AND CHEATS!!!! I've been playing Township for over 3 years now - hell, maybe even more. I am quite ashamed to admit just how much money I have spent on the game- largely stayi... See more

Rated 1 out of 5 stars

I am writing to express my deep dissatisfaction with the evolution of Homeescapes. At the beginning of my experience, the game was enjoyable and well-balanced: levels were clearly... See more

Rated 1 out of 5 stars

I purchased 3 of the mini chainsaws they sent a email stating my order was received and took the money they said plus another 10$ and I have not received them I have tried emailing them and callin... See more

Rated 1 out of 5 stars

I enjoyed playing Township for about a year, then the developers made changes to the game, it was no longer possible to confirm purchases made with T-cash, (which is purchased with real cash). The re... See more

Rated 1 out of 5 stars

I agree 100% with the recent reviewers. Game has gone to complete shit. Greedy Playrix. You have completely ruined what use to be a great little game. Just cost me the equivalent of $13 Australian... See more

Rated 1 out of 5 stars

RIPOFF!! CHEATER, TOOK MY CREDIT AWAY THINKING I WOULDN'T NOTICE. I HAVE PROOF OF SCREEN RECORD ABOUT HOW THEY DID IT.

Rated 1 out of 5 stars

There needs to be negative stats. Complete false advertising! It’s a plastic piece of junk, non functioning! T hi is company is well documented as crooks!

Rated 1 out of 5 stars

“dollar-to-T-cash” ratio Update make it make sense! 🤬👎🏼 it’s sh*t! The developers and company of Township are being very greedy! I 100% have to agree with many of the other loyal players... See more

Rated 1 out of 5 stars

Support is nonexistent. You get an initial reply from an AI bot then if you request speaking to a human it says it will be a few minutes but NEVER happens. Yet the chat stays open and there is no way... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Playrix is an international developer of free-to-play mobile games headquartered in Dublin.


Contact info

1.2

Bad

TrustScore 1 out of 5

340 reviews

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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

Purchases not completing but money taken

Been playing for over a year through FB but in the last 10 days 3 purchases have failed to complete but money still taken. Error message shows could be internet issues but I have speeds of 70mbps+. Refunds aren't happening after jumping through hoops and happened once as a 'Courtesy'. Done with this game and anything by Playrix, they are just money grabbing thieves.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

PLAYRIX/TOWNSHIP

Playrix sheer greed..has surpassed acceptability. As a long term player subscriber. NO MORE. I will not give them one more penny. Systematically wasting their games with poor design/ideas and features. Sad..and they aren't listening. They need to feel poor service reeps poor payment return. Wake the greedy gits up. Whole game is filled with nonsense now. I would Fire the half of the staff responsible for this particular game now and reduce bonuses. Performance wise or other.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

hello i really need help

hello i really need help, my account has been suspended , and i have spent over 3 hours well more than that as i tried to get connected to customer support last night , and couldnt get through , please can you help me? , i have never used anything other than the normal app on my ipad which i have played on for years, thank you

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Playrix

If you been playing the game for 2+ years, it is a step-by-step of how to destroy a game and make it completely disinteresting to Players. At least I never spent a cent on it 😁.

7 April 2025
Unprompted review
Rated 2 out of 5 stars

homescapes rewiew, if u know me pls pass

right, dont even get me started on homescapes!! why the hell do you give people 11! moves for the hardest level like im not going to get past it if you give me absolutely NOTHING to work with. change it thanks i have been on the same level for WEEKS. yall so annoying. this is a honest and proud review this better be let in

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Playrix is a bunch of THIEVES!

Playrix is a bunch of thieves, period. Township was once a terrific games. Little by little they fazed out all the great things about the game. It was fun and challenging, now it's tedious, boring, and incredibly frustrating. The name of the game doesn't fit anymore. It's just another match 3 game and definitely fixed. Customers service doesn't exist, they respond to nothing. Playrix is a money grabbing entity that no longer cares about the players that keep them in business. They deserve to go extinct!!!

27 March 2025
Unprompted review
Rated 1 out of 5 stars

No customer support

Does a real person ever response to any inquires?? The game had a bug and crashed and I lost all of my progress. Countless efforts to contact support, only to speak with bots and at the end no resolution

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Playrix and G5 Games are criminal organizations

Playrix and G5 Games are criminal organizations. The games are based on psychological principales. The match 3 systems are not random, but fully controled. The goal is to get as much money as possible out of children and people without the capability to regnognize the paterns.
Unfortunately they get away with it.

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Here in 2025 STILL DO NOT TRUST…

Here in 2025 STILL DO NOT TRUST PLAYRIX! They take your money & run! They Not respond to a customer in their support page! NEVER EVER GIVE you your money back!
This game system should not be on line. I took a screenshot of my purchase and sent it to them and their support site NEVER responded. I tried at Varying times of day taking in consideration time zones. They have No real tech support only AI.
They will have to answer to GOD some day.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

They rip people off horribly

They rip people off horribly, this Russian company never talks to their customers, just a stupid robot. You'll never get your money back, plus now, they scam you in the game in the regatta and those stupid map games, the game will only hold 100 points, yet it takes that much to remove these rocks or tree cuttings, its ridiculously expensive, they are out for your money, yet are not brave enough to give a customer service phone number or Physical address for the company to write you back and not that stupid robot crap. They made TBE maps harder to force you to but T cash, they only allow you to only get 100 clovers when helping your fellow players then you get stupid coins which higher players don't need! After this regatta I won't play anymore until playrix company makes things fair to people. I will put this on every internet complaint forums so innocent people don't get used to make themselves rich, by making prices higher, games in the regatta and not allowing us to collect every clover we deserve. I learned that you help your team and friends, but they no longer give a clover for every thing you fill for others, they give stupid coins in balloons instead of the clovers to open the gold chests in regatta

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Money hungry changes all the time using…

Money hungry changes all the time using "updates" that try and get you to spend real money or you can't move up. Blames "gliches" when the town cash or something goes missing....never replaces the stolen items...call it their policy. Very rarely actually talks real time or just does not answer at all

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Useless customer 'support'

Useless customer 'support'

Have had endless and constant issues with manor matters in that every week I'm in the winners league for no apparent reason!! Sophia & Natalie especially, as there are only two people, keep coming back with the same useless info and NEVER resolve the problem! They don't even play the game themselves, I know this through their idiotic questions!

I keep at them to vent my anger rather than hope for a solution!

Frustrating!!!!

17 October 2024
Unprompted review
Rated 1 out of 5 stars

Just thieves

Just thieves. They take away more and more with every update. Rig the game so to pass a level you must pay for more. I don't mind paying to play a game but they are sneaky and dishonest. They have also started to push advertising their other games and it's annoying. Definitely not a free play game and they shouldn't be allowed to publicize it's free. I'm over level 8000 so I've played for awhile and it's really a money scam.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam ran by a zionist

This company is Owned by a Russian Israeli zionist scammer. Since the last update they have made it impossible to win any level without buying extra moves or having powerups.
Their costumer service had become impossible to reach, it's either a bot or nothing. Total scam . EXPECTED when it's a zionist who runs the company.just plain thieves who steal from everyone.
Me and few friends are going to file a complaint at the consumer board and I encourage everyone to do so.

The headquarters of Playrix, a mobile game developer, is located in Dublin, Ireland . So you need to fill the complaint at the consumer board in Ireland. You can do it online

26 September 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam! I paid hundreds of dollars

I paid hundreds of dollars for things in a game and the items were never given toe. They took my money and the support lies and keeps saying everything is fine with my account,,but they REFUSE to actually check, and just close the conversation, not allowing me to even contact customer support. I've been trying to get my money or game items for a month and customer service is absolutely and totally useless.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Update has totally ruined this game,all…

Update has totally ruined this game,all it wants is your money, impossible to play fair in the regatta you start off with the same number of players if your lucky then suddenly teams have 3 times as many players as they started with, not hoppers they play all week so much cheating going on now it’s taken all the fun out of it

25 August 2024
Unprompted review

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