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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product, citing that the game has become excessively expensive and difficult to progress without making numerous in-app purchases. They feel that recent updates have drastically increased costs for in-game items and actions, making the overall user experience frustrating and unenjoyable. Reviewers also frequently report issues with customer service, describing it as unhelpful and unresponsive, often relying on automated replies. Some people also felt that the game's design has deteriorated, with features and levels becoming less engaging and more focused on generating revenue.

What people talk about most

Product

Customers consistently note negative experiences with product. Many reviewers describe products as "plastic... See more

Price

Users describe negative interactions with price, frequently citing a significant increase in costs, with some... See more

User experience

People report negative experiences with user experience. Many customers express that the game is no longer... See more

Customer service

Consumers express deep dissatisfaction with customer service. Many report that support is nonexistent, with... See more

Application

Reviewers express strong dissatisfaction with the app. Many customers report losing all their game progress... See more

Based on these reviews

Rated 1 out of 5 stars

Everyone has to try at least 1 Playrix game just to see for themselves how VILE these people are because you wouldn't believe me if I told you. If you do, NEVER give them any money, it's like givi... See more

Rated 1 out of 5 stars

I’ve been a loyal Township player for years, and the latest economy update is extremely frustrating. Extra moves now cost ~200 tcash (fair), but some tasks now jump to 900 tcash — this is c... See more

Rated 1 out of 5 stars

Not sure how is this still a running company. All too greedy, not sure why but all the company is only russian speaking candidates, so most of them don’t even know English properly. In this size of a... See more

Rated 1 out of 5 stars

Banned account without any single reason, non existing possibility to contact customer support. I was playing more 8 years, and pouring my money into it. Avoid Playrix for all costs. Never play their... See more

Rated 3 out of 5 stars

I think this is the worse experience i ever had in games!! The game forced me to reinstall it, and i lost all my progress! I was over 3100 levels, spent money and lot of time to achieve it and it disa... See more

Rated 2 out of 5 stars

I have been playing the Township game for many years and always enjoyed it. Recently, it has included additional in-games to play; for example 'Mayor's Weekend'. But I have noticed that sometimes, whe... See more

Rated 1 out of 5 stars

Playrix sheer greed..has surpassed acceptability. As a long term player subscriber. NO MORE. I will not give them one more penny. Systematically wasting their games with poor design/ideas and features... See more

Rated 1 out of 5 stars

Please stop making the levels so difficult. It's no fun anymore, just frustrating. The so-called easy levels are already super difficult, and the difficult ones are impossible if you don't buy extra... See more

Rated 1 out of 5 stars

They offer a feature for collecting cards. It’s so stupid since you just keep getting duplicates , especially the gold cards. You never get the ones you need to complete your collection and receive th... See more

Rated 1 out of 5 stars

When I first started playing it was a nice little game with many different sub-games that rotated in and out. It has morphed into an ugly money grabbing monster that should be avoided. The latest stu... See more

Rated 1 out of 5 stars

On 11/2 I was playing Township and was picking a task and received a message saying I was BLOCKED for suspious behavior. REALLY what suspious behavior? I am retired and playing for 5+ years and I di... See more

Rated 1 out of 5 stars

Been playing for over a year through FB but in the last 10 days 3 purchases have failed to complete but money still taken. Error message shows could be internet issues but I have speeds of 70mbps+.... See more

Rated 1 out of 5 stars

I spent a lot of actual money on this game, trying to win the adventure so I could get the cute little decor. I ended up spending $25 for one thing and still couldn't beat it. They've made it impossib... See more

Rated 1 out of 5 stars

Since the latest update, all Playrix want us to do is spend more and more money, every is to expensive to get, and without the extra help, you struggle to complete the levels. I used to pay 20 t cas... See more

Rated 1 out of 5 stars

If i could give No stars i would. After playing for years, i have seen the decline of the game in every aspect. Total greed by Playrix developers however, there is one thing i'm noticing. The develope... See more

Rated 1 out of 5 stars

Ive played Townville for a very long time without any issues. All of a sudden i got banned for suspicious activity. when i contact support as it suggested they simply dont get back to you. its been o... See more

Rated 1 out of 5 stars

You are thieves who have no clue that computers can have errors. I have played this game and enjoyed for thousands of levels. My one purchase of many made over the years was charged on the one le... See more

Rated 1 out of 5 stars

Playrix-Township ripoff I have been an avid player of this game for some time. The recent "economic updates" have now made it impossible to play with pocket-money put aside for fun things. No longer... See more

Rated 1 out of 5 stars

My TOWNSHIP game gets blocked for no reason. It cites "suspicious play" and implies I use third party apps. I dont even know how to use them, all I do is play the game and use township cash. The suppo... See more

Rated 1 out of 5 stars

I am dropping all playrix games forever. On the average, the prices of everything have multiplied by ten or more. That is a very conservative figure. For example: It used to cost 3 t-cash to open... See more

Rated 1 out of 5 stars

Rip off update. Basically made out they were giving you extra cash, but it didn't work out fairly. I will no longer be spending any money in the game. Very unfair.

Rated 1 out of 5 stars

To be honest if I could I wouldn't give any stars for the township game playrix has made I impossible to play since the recent update 900 t cash for 5 extra moves in match 3 is unrealistic barn now ov... See more

Rated 1 out of 5 stars

I ordered a mini chainsaw, The site was hard to get out of. I must have accidentally touched something because when I looked at PayPal, I was charged for 2 child sewing kits.. Went to rhe customer ser... See more

Rated 1 out of 5 stars

Love playing township but now they r just ripping people off with the last update disgracefull

Rated 1 out of 5 stars

The game township used to be fun laid back and really entertaining. Then update after update it shifted to match 3 and ridiculous pay to play prices . Most of my coop will no longer be spending money... See more

Rated 1 out of 5 stars

They did an update for fishdom that ruined the game. I uninstalled it after many years of playing. They are greedy cheaters

Rated 1 out of 5 stars

They went to every single thing that you do I don’t like that and I’m I just can’t deal with that. Why do they give you so much and then they want you to pay for that? No, I don’t recommend this. Don... See more

Rated 1 out of 5 stars

Playrix are THIEVES AND CHEATS!!!! I've been playing Township for over 3 years now - hell, maybe even more. I am quite ashamed to admit just how much money I have spent on the game- largely stayi... See more

Rated 1 out of 5 stars

I am writing to express my deep dissatisfaction with the evolution of Homeescapes. At the beginning of my experience, the game was enjoyable and well-balanced: levels were clearly... See more

Rated 1 out of 5 stars

I purchased 3 of the mini chainsaws they sent a email stating my order was received and took the money they said plus another 10$ and I have not received them I have tried emailing them and callin... See more

Rated 1 out of 5 stars

I enjoyed playing Township for about a year, then the developers made changes to the game, it was no longer possible to confirm purchases made with T-cash, (which is purchased with real cash). The re... See more

Rated 1 out of 5 stars

I agree 100% with the recent reviewers. Game has gone to complete shit. Greedy Playrix. You have completely ruined what use to be a great little game. Just cost me the equivalent of $13 Australian... See more

Rated 1 out of 5 stars

RIPOFF!! CHEATER, TOOK MY CREDIT AWAY THINKING I WOULDN'T NOTICE. I HAVE PROOF OF SCREEN RECORD ABOUT HOW THEY DID IT.

Rated 1 out of 5 stars

There needs to be negative stats. Complete false advertising! It’s a plastic piece of junk, non functioning! T hi is company is well documented as crooks!

Rated 1 out of 5 stars

“dollar-to-T-cash” ratio Update make it make sense! 🤬👎🏼 it’s sh*t! The developers and company of Township are being very greedy! I 100% have to agree with many of the other loyal players... See more

Rated 1 out of 5 stars

Support is nonexistent. You get an initial reply from an AI bot then if you request speaking to a human it says it will be a few minutes but NEVER happens. Yet the chat stays open and there is no way... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Playrix is an international developer of free-to-play mobile games headquartered in Dublin.


Contact info

1.2

Bad

TrustScore 1 out of 5

340 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rip off update

Rip off update. Basically made out they were giving you extra cash, but it didn't work out fairly. I will no longer be spending any money in the game. Very unfair.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Township update ridiculous…

To be honest if I could I wouldn't give any stars for the township game playrix has made I impossible to play since the recent update 900 t cash for 5 extra moves in match 3 is unrealistic barn now overflowing as I won't buy the golden pass time to quit

22 January 2026
Unprompted review
Rated 1 out of 5 stars

RIPOFF!

RIPOFF!! CHEATER, TOOK MY CREDIT AWAY THINKING I WOULDN'T NOTICE. I HAVE PROOF OF SCREEN RECORD ABOUT HOW THEY DID IT.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Unauthorized spending of your T-Cash by Township

I enjoyed playing Township for about a year, then the developers made changes to the game, it was no longer possible to confirm purchases made with T-cash, (which is purchased with real cash). The result is that the game steals your money and the player has no control over it at all. The only way to stop it is not to play. Support reimbursed me once and told me that’s all they can do, but the issue continues and purchases are happening automatically several times a day, I had purchased T-cash that should have lasted me quite some time but the game now automatically accelerates spending -this is involuntary to the player. I will not be playing the game anymore, support made it clear that the only to stop losing money is to stop playing the game.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke! They use the ai bot to anticipate your issue but they don't have precise human technical support and so you're in a perpetual loop with the ai bot and can't get the issue resolved! I realize nothing will happen, but maybe this will help someone else.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

My TOWNSHIP game gets blocked for no…

My TOWNSHIP game gets blocked for no reason. It cites "suspicious play" and implies I use third party apps. I dont even know how to use them, all I do is play the game and use township cash. The support bot is no help at all and all you get from the support e-mail is an automated response.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

would be a 0 if that was an option!

Ive played Townville for a very long time without any issues. All of a sudden i got banned for suspicious activity. when i contact support as it suggested they simply dont get back to you. its been over 24 hours and still no one has even come back to me with a we arw looking into it. after reading all these other reviews these seems to be there standard.... no replys!
such a shame as I really enjoyed the game.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

dissatisfaction with the evolution of Homeescapes

I am writing to express my deep dissatisfaction with the evolution of Homeescapes. At the beginning of my experience, the game was enjoyable and well-balanced: levels were clearly distinguished as normal, hard, and super hard, offering variety and fun.

In recent months, however, this differentiation has disappeared. All levels now range from hard to extremely hard, with a design that seems deliberately aimed at pushing players to purchase boosters in order to progress. Very often, one finds themselves just one move away from completing a level, and the only way to finish is by resorting to paid options.

This dynamic not only generates frustration but also undermines the enjoyment of the game. Even players who have regularly spent money, like myself, end up feeling betrayed and eventually abandon the experience. The widespread perception is that the company is prioritizing profit at the expense of player satisfaction.

It is disappointing to see how a game that has entertained millions of people for years is now losing credibility and affection from its own community. Many users, myself included, now view these choices as unfair and are developing strong resentment toward the company.

With this review, I intend to highlight my disappointment and urge Playrix to seriously reconsider its strategies: a game should entertain and engage, not become a constant obstacle designed to force spending.

***

Scrivo per esprimere la mia profonda insoddisfazione riguardo all’evoluzione del gioco Homeescapes. All’inizio della mia esperienza, il gioco era piacevole e ben bilanciato: i livelli si distinguevano tra normali, difficili e superdifficili, offrendo varietà e divertimento.

Negli ultimi mesi, tuttavia, questa differenziazione è scomparsa. Tutti i livelli risultano ormai da difficili a estremamente difficili, con una programmazione che sembra mirata a spingere gli utenti ad acquistare potenziamenti per poter progredire. Spesso ci si ritrova a un passo dalla conclusione, con una sola mossa mancante, e l’unica possibilità di completare il livello è ricorrere a opzioni a pagamento.

Questa dinamica non solo genera frustrazione, ma compromette il piacere del gioco. Anche utenti che hanno speso denaro con regolarità, come il sottoscritto, finiscono per sentirsi traditi e abbandonare l’esperienza. La sensazione diffusa è che l’azienda stia privilegiando esclusivamente il profitto, a scapito della soddisfazione dei giocatori.

È un peccato constatare come un gioco che per anni ha appassionato milioni di persone stia perdendo credibilità e affetto da parte della sua stessa comunità. Molti utenti, me compreso, percepiscono ormai queste scelte come scorrette e stanno maturando un forte disappunto nei confronti dell’azienda.

Con questa recensione intendo segnalare la mia delusione e invitare Playrix a riflettere seriamente sulle proprie strategie: un gioco dovrebbe intrattenere e divertire, non trasformarsi in un continuo ostacolo volto a generare spese forzate.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

I spent a lot of actual money on this…

I spent a lot of actual money on this game, trying to win the adventure so I could get the cute little decor. I ended up spending $25 for one thing and still couldn't beat it. They've made it impossible to advance and there's nothing to enjoy about it anymore. I hope they go bankrupt and never recover. Whatever you do, don't give them a dime of real money! These people are evil.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE OF TOWNSHIP

On 11/2 I was playing Township and was picking a task and received a message saying I was BLOCKED for suspious behavior. REALLY what suspious behavior? I am retired and playing for 5+ years and I did enjoy the game, however this is insulting. I have made numerous efforts to contact support and that is a joke. Very sad that this has happened. I have numerous relatives that play this game will probably all stop if I don't get reinstated.

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Banned account without any single…

Banned account without any single reason, non existing possibility to contact customer support. I was playing more 8 years, and pouring my money into it.
Avoid Playrix for all costs. Never play their games! Even tetris are better than this company. It is fraud company and should stand in front of court.

1 November 2025
Unprompted review
Rated 2 out of 5 stars

Too Expensive and Steps Change Frequently.

I have been playing the Township game for many years and always enjoyed it. Recently, it has included additional in-games to play; for example 'Mayor's Weekend'. But I have noticed that sometimes, when playing this 'offshoot', you are able to claim awards from the next level whether you have finished the one you are working on - at other times, like today, I had completed 4 levels from step 5 but was unable to claim them as they were locked. This game is also horribly expensive and would gain more players if there weren't so many 'In App' purchases. The people who create these games make a fortune from them simply by people downloading and playing them, there is no need for them to be greedy and, basically, 'fleece' it's customers. If this continues then I shall be uninstalling this game which is not only a shame as I do enjoy it but also because, over the years, it has cost me a fortune and I can no longer afford it - nor should I have to. So, Playrix people, how about you take on board what your customers are saying, stop being greedy and enjoy seeing more people downloading and playing this, and other games that you offer.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Pay to win game

Please stop making the levels so difficult. It's no fun anymore, just frustrating. The so-called easy levels are already super difficult, and the difficult ones are impossible if you don't buy extra moves. You are clearly using the pay-to-win method. My t-cash is gone, and I refuse to pay real money, because that's what you want.
It's really not fun anymore!

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Money grabber

I played this game for seven years. They accuse me of cheating which is fine. I asked him for evidence. Couldn’t produce the evidence. I wouldn’t stay clear from this game. All it’s about is the money they don’t even bother to reply to you through customer services to explain to you why so easy to accuse someone to do something wrong without any proof?

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Was fun now a cash sink

When I first started playing it was a nice little game with many different sub-games that rotated in and out. It has morphed into an ugly money grabbing monster that should be avoided. The latest stunt involving putting up costs by a factor of 25 to 90 while increasing purchase multiples by only 20 says it all. I'm done with it.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

They went to every single thing that…

They went to every single thing that you do I don’t like that and I’m I just can’t deal with that. Why do they give you so much and then they want you to pay for that? No, I don’t recommend this. Don’t ever get something for playrix

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Playrix are THIEVES AND CHEATS!!!

Playrix are THIEVES AND CHEATS!!!! I've been playing Township for over 3 years now - hell, maybe even more. I am quite ashamed to admit just how much money I have spent on the game- largely staying for the teammates and not letting them down in the regatta race. A couple of months ago, my in-game coins were down about 400/500 thousand ... in addition, some township dollars (in -game purchases) and match 3 power ups were gone.. I wrote to their "customer(hahaha) support" and get the same reply - inevitably, they blame me.. I have threatened to leave the game a few times prior, but, this time around, I am officially, and completely DONE with them!! I had about 120-ish rocket power ups and nearly 200 dynamite power ups - The mirror ball was the ONLY power that I consistently had low amounts of. A couple of weeks ago, I noticed the numbers of those power - ups were in the teens.. 17/19 - so, of course I asked them, thinking maybe it was glitch due to one of the many unnecessary and messy "updates" and, they blamed it on me !!!! They claimed to have checked my account and have concluded that I was the one who used them... I AM THE ONLY ONE WHO PLAYS MY GAME!!! I kept going back and forth with them, only to finally resign to the fact that they will never resolve what was done. I am SO angry!!!
I told you that I am ashamed to admit how much money I have spent on that game over the years, but, I would say it is close to about $2000 (if not more)
How can they just do this to their players??? I have built up those power ups, and coins, only for them to disappear... it's a bit maddening to me... I guess I should have been well-tipped off once I found that the game was NOTHING like the ads were selling!!
They have scrapped the last cute little things about the game that I liked, made the adventure challenges require enormous amount of points to make one move and have turned it into a Match 3 game that is rigged to lose. I am done and I told Playrix that if it wasn't resolved, I would go from platform to platform to let people know that they were about to be ripped off! Playrix, you're very wrong for what you did and continue to do, and you've cost yourself a very valuable player.
*** Spectrum City ***

10 August 2025
Unprompted review
Rated 1 out of 5 stars

greedy, dont have any English knowledge, kind of racist

Not sure how is this still a running company. All too greedy, not sure why but all the company is only russian speaking candidates, so most of them don’t even know English properly. In this size of a company - its just not up to par with other companies. Their headcounters are in abandoned non tech countries like khazahstan and armenia.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

You are thieves who have no clue



You are thieves who have no clue that computers can have errors. I have played this game and enjoyed for thousands of levels. My one purchase of many made over the years was charged on the one level you mentioned and failed to give gems. I had to purchase on same level. Not the next one and I'm still short the 10 gems i purchased. My goodness, you it guys think your systems are infallible! Real life beyond, computer says yes or computer says no, does and has happened. I will never make another purchase on your system again as you cannot be trusted. Your incompetance and stubbornness to understand that you have had a glitch. Flip man, its only R39.99 why would I complain so adamantly about such a small ammount if i was not 100% sure.

4 July 2025
Unprompted review

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