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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product, citing that the game has become excessively expensive and difficult to progress without making numerous in-app purchases. They feel that recent updates have drastically increased costs for in-game items and actions, making the overall user experience frustrating and unenjoyable. Reviewers also frequently report issues with customer service, describing it as unhelpful and unresponsive, often relying on automated replies. Some people also felt that the game's design has deteriorated, with features and levels becoming less engaging and more focused on generating revenue.

What people talk about most

Product

Customers consistently note negative experiences with product. Many reviewers describe products as "plastic... See more

Price

Users describe negative interactions with price, frequently citing a significant increase in costs, with some... See more

User experience

People report negative experiences with user experience. Many customers express that the game is no longer... See more

Customer service

Consumers express deep dissatisfaction with customer service. Many report that support is nonexistent, with... See more

Application

Reviewers express strong dissatisfaction with the app. Many customers report losing all their game progress... See more

Based on these reviews

Rated 1 out of 5 stars

Everyone has to try at least 1 Playrix game just to see for themselves how VILE these people are because you wouldn't believe me if I told you. If you do, NEVER give them any money, it's like givi... See more

Rated 1 out of 5 stars

I’ve been a loyal Township player for years, and the latest economy update is extremely frustrating. Extra moves now cost ~200 tcash (fair), but some tasks now jump to 900 tcash — this is c... See more

Rated 1 out of 5 stars

Not sure how is this still a running company. All too greedy, not sure why but all the company is only russian speaking candidates, so most of them don’t even know English properly. In this size of a... See more

Rated 1 out of 5 stars

Banned account without any single reason, non existing possibility to contact customer support. I was playing more 8 years, and pouring my money into it. Avoid Playrix for all costs. Never play their... See more

Rated 3 out of 5 stars

I think this is the worse experience i ever had in games!! The game forced me to reinstall it, and i lost all my progress! I was over 3100 levels, spent money and lot of time to achieve it and it disa... See more

Rated 2 out of 5 stars

I have been playing the Township game for many years and always enjoyed it. Recently, it has included additional in-games to play; for example 'Mayor's Weekend'. But I have noticed that sometimes, whe... See more

Rated 1 out of 5 stars

Playrix sheer greed..has surpassed acceptability. As a long term player subscriber. NO MORE. I will not give them one more penny. Systematically wasting their games with poor design/ideas and features... See more

Rated 1 out of 5 stars

Please stop making the levels so difficult. It's no fun anymore, just frustrating. The so-called easy levels are already super difficult, and the difficult ones are impossible if you don't buy extra... See more

Rated 1 out of 5 stars

They offer a feature for collecting cards. It’s so stupid since you just keep getting duplicates , especially the gold cards. You never get the ones you need to complete your collection and receive th... See more

Rated 1 out of 5 stars

When I first started playing it was a nice little game with many different sub-games that rotated in and out. It has morphed into an ugly money grabbing monster that should be avoided. The latest stu... See more

Rated 1 out of 5 stars

On 11/2 I was playing Township and was picking a task and received a message saying I was BLOCKED for suspious behavior. REALLY what suspious behavior? I am retired and playing for 5+ years and I di... See more

Rated 1 out of 5 stars

Been playing for over a year through FB but in the last 10 days 3 purchases have failed to complete but money still taken. Error message shows could be internet issues but I have speeds of 70mbps+.... See more

Rated 1 out of 5 stars

I spent a lot of actual money on this game, trying to win the adventure so I could get the cute little decor. I ended up spending $25 for one thing and still couldn't beat it. They've made it impossib... See more

Rated 1 out of 5 stars

Since the latest update, all Playrix want us to do is spend more and more money, every is to expensive to get, and without the extra help, you struggle to complete the levels. I used to pay 20 t cas... See more

Rated 1 out of 5 stars

If i could give No stars i would. After playing for years, i have seen the decline of the game in every aspect. Total greed by Playrix developers however, there is one thing i'm noticing. The develope... See more

Rated 1 out of 5 stars

Ive played Townville for a very long time without any issues. All of a sudden i got banned for suspicious activity. when i contact support as it suggested they simply dont get back to you. its been o... See more

Rated 1 out of 5 stars

You are thieves who have no clue that computers can have errors. I have played this game and enjoyed for thousands of levels. My one purchase of many made over the years was charged on the one le... See more

Rated 1 out of 5 stars

Playrix-Township ripoff I have been an avid player of this game for some time. The recent "economic updates" have now made it impossible to play with pocket-money put aside for fun things. No longer... See more

Rated 1 out of 5 stars

My TOWNSHIP game gets blocked for no reason. It cites "suspicious play" and implies I use third party apps. I dont even know how to use them, all I do is play the game and use township cash. The suppo... See more

Rated 1 out of 5 stars

I am dropping all playrix games forever. On the average, the prices of everything have multiplied by ten or more. That is a very conservative figure. For example: It used to cost 3 t-cash to open... See more

Rated 1 out of 5 stars

Rip off update. Basically made out they were giving you extra cash, but it didn't work out fairly. I will no longer be spending any money in the game. Very unfair.

Rated 1 out of 5 stars

To be honest if I could I wouldn't give any stars for the township game playrix has made I impossible to play since the recent update 900 t cash for 5 extra moves in match 3 is unrealistic barn now ov... See more

Rated 1 out of 5 stars

I ordered a mini chainsaw, The site was hard to get out of. I must have accidentally touched something because when I looked at PayPal, I was charged for 2 child sewing kits.. Went to rhe customer ser... See more

Rated 1 out of 5 stars

Love playing township but now they r just ripping people off with the last update disgracefull

Rated 1 out of 5 stars

The game township used to be fun laid back and really entertaining. Then update after update it shifted to match 3 and ridiculous pay to play prices . Most of my coop will no longer be spending money... See more

Rated 1 out of 5 stars

They did an update for fishdom that ruined the game. I uninstalled it after many years of playing. They are greedy cheaters

Rated 1 out of 5 stars

They went to every single thing that you do I don’t like that and I’m I just can’t deal with that. Why do they give you so much and then they want you to pay for that? No, I don’t recommend this. Don... See more

Rated 1 out of 5 stars

Playrix are THIEVES AND CHEATS!!!! I've been playing Township for over 3 years now - hell, maybe even more. I am quite ashamed to admit just how much money I have spent on the game- largely stayi... See more

Rated 1 out of 5 stars

I am writing to express my deep dissatisfaction with the evolution of Homeescapes. At the beginning of my experience, the game was enjoyable and well-balanced: levels were clearly... See more

Rated 1 out of 5 stars

I purchased 3 of the mini chainsaws they sent a email stating my order was received and took the money they said plus another 10$ and I have not received them I have tried emailing them and callin... See more

Rated 1 out of 5 stars

I enjoyed playing Township for about a year, then the developers made changes to the game, it was no longer possible to confirm purchases made with T-cash, (which is purchased with real cash). The re... See more

Rated 1 out of 5 stars

I agree 100% with the recent reviewers. Game has gone to complete shit. Greedy Playrix. You have completely ruined what use to be a great little game. Just cost me the equivalent of $13 Australian... See more

Rated 1 out of 5 stars

RIPOFF!! CHEATER, TOOK MY CREDIT AWAY THINKING I WOULDN'T NOTICE. I HAVE PROOF OF SCREEN RECORD ABOUT HOW THEY DID IT.

Rated 1 out of 5 stars

There needs to be negative stats. Complete false advertising! It’s a plastic piece of junk, non functioning! T hi is company is well documented as crooks!

Rated 1 out of 5 stars

“dollar-to-T-cash” ratio Update make it make sense! 🤬👎🏼 it’s sh*t! The developers and company of Township are being very greedy! I 100% have to agree with many of the other loyal players... See more

Rated 1 out of 5 stars

Support is nonexistent. You get an initial reply from an AI bot then if you request speaking to a human it says it will be a few minutes but NEVER happens. Yet the chat stays open and there is no way... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Playrix is an international developer of free-to-play mobile games headquartered in Dublin.


Contact info

1.2

Bad

TrustScore 1 out of 5

340 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Township and the abuse of my 5 year old

This company developed Township which in the App Store markets itself as suitable for children 4+, and on the face of it looks to be child-friendly (even just the artwork in App Store is very child-centric). So I found that there is a co-op function that you cannot disable where random players can actually message each other and my 5 year old was told the following by a member: “F-king a**holes I been helping you all the time and you don’t give me s**t. F*king narcissist c*nts”. AVOID THIS GAME AT ALL COSTS! flagrantly irresponsible game design. Anyone could be messaging children and asking them for personal info. Shame on them

15 August 2024
Unprompted review
Rated 1 out of 5 stars

WARNING! Playrix F-

WARNING! The algorithm of this game is the BEST I've ever seen and finding every possible way to FRUSTRATE you into spending real money! This does include the game CHEATING you on puzzles to consistently strand you with no moves and just 1 thing left to do. Truly the most OBNOXIOUS and BLATANT effort to money grab you. Customer service is truly AWFUL and will duck/dodge any concerns and instead blame YOU! I am joining the growing crowd who is DELETING this game that the greedy creators RUINED!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Love Barnyarm

I have been playing Baryarn for a couple of years. I love that it is old fashioned and that the search items are easy to relate to . It is important that there are games available to those of us who are not as young as we used to be. Thank you Playrix

28 July 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Like with Fishdom and Gardenscapes, both Playrix games, I lost my progress. Have requested help multiple times, to no avail. They claim that they get back to within 48 hours. I have been waiting and requesting for about 2 weeks. I have uninstalled all 3 games. Too frustrating.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

No war funding!

Recent updates have caused more problems than anything else. No one in my group likes the changes. You want more money to fund the Russia/Ukraine war? You wont get it from ,e.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Boycott for Palestine!

I was enjoying playing the game until I realised the Israeli link through the owners. I investigated after I couldn’t name my town on township as Free Palestine and then I tried the same with Israel and it was okay. It also censors the word Palestine on the chat function. Ridiculous! Israel is an apartheid state and committing a genocide against the Palestinians. Boycott!

3 July 2024
Unprompted review
Rated 1 out of 5 stars

I'm sorry, but I am done with these crooks

I'm sorry. I have to rant here. I know some of you might call me a crybaby or whatever, but you would rant too if you had to spend three weeks passing an impossible level just because you don't have money to spend on power ups.
But I have had it. This is Fishdom level 649. I have spent days without money trying to pass this level.
I have gone to YouTube for tutorial help, but to no avail. The tutorial shows that they can make several boosters, whereas I can make no more than three matches. If I do, it's only a couple of four matches. And when new pieces come down, there are no automatic power ups.
When I do get the rare power ups, I am forced to use it on the oil slick which expands everytime I'm forced to make a three-match move that is not near it.
I'd love to show you a picture, but if you google the level number above it may show you what I need as there is a technical issue with sharing the picture.
If there is anyone at all who can help me out, "without" passing judgement that would be a great help. I'm sure you all know how I feel. Because there may be some of you who are prideful enough to say they pass every level no worries without power ups. Well, I'm not one of those people. I'm sorry to rant, but I am just done. I love these puzzle games, but if Playrix is just out there to rob people of their money just pass levels, it makes me sick and I will no longer be a party to it.
In my opinion, it is 100 times worse than gambling. Because in gambling you have a chance to win some money, but in Playrix, you lose all money and never get it back. Ever!

25 May 2024
Unprompted review
Rated 1 out of 5 stars

Their games are a scam!

Their games are totally rigged!
They look like children's games, but they are a real scam organized to steal from players!
They are scammers who should be reported!

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Some levels are impossible to beat…

Some levels are impossible to beat without spending money. All the prices have doubled. 2.99 used to buy 50 diamonds, now it buys 30 diamonds. It’s 7.99 for 50🤷. Every purchase in the game is more expensive, for less reward.
The more you play the more you get charged. My friend is on a lower level and can buy the same packages for much less money..
Also, we don’t all get the same bonus’s. There’s a double booster which I’ve never had, but other people do. The higher level you reach, the less the give you and the more they charge. Level 7600

17 April 2024
Unprompted review
Rated 1 out of 5 stars

QUESTIONABLE AND FRAUDULENT CHARGES

I had questioned purchases in the app on multiple occasions but started watching them closely more recently. There were two instances where coins were on sale (holiday special offer I guess) for $9.99 per the app (originally $14.99). Both times I was charged the full price and denied a refund of the difference. After that I took my credit card off my phone and was charged yet again for a purchase. Claim again denied. Changed my password and am hopeful these charges will stop. Not sure what is going on but I’m done.

19 December 2023
Unprompted review
Rated 1 out of 5 stars

The game never works correctly even when support is notified. Their response time is awful! They reply when its too late.

Homescapes. On more than one occasion I have completed the expedition and did not get the final reward. It just happened again 12-24-2023. Support is horrible!! Nothing was done even though they were notified a week before the end of the expeditions. Stupidly, I have spent real money to get to the end.

23 December 2023
Unprompted review
Rated 1 out of 5 stars

Save time and money!

I played Homescapes and Gardenscapes for about a year and paid some money to enjoy them. I think these games are cleverly designed so that the game is over just before the user can complete it. If you watch other players' videos on YouTube, you will see that you now have fewer moves and more difficulty.
I progressed nearly 7000 with Gardenscapes and sometimes I couldn't complete one level for days using with all the boosters I had purchased. Super hard, hard, and challenge games were frequent which became more like a training exercise than a fun experience.
After 4 days of not being able to proceed, I complained and the bot only gave me general advice that anyone could read and did not answer any of my questions. (Disappointed, I applied to Apple.com for a full refund of my recent payments)
The side events are also fun and graphically pleasing, but they, too, take time to complete. It was heartbreaking to have to take on a relentlessly difficult game to earn the energy to play in those events.
That said, there are users with levels around 10000, so if you are looking for a serious challenge or don't mind spending money, those games are for you. Otherwise, your precious money and time would be better spent on other more beneficial things.

12 November 2023
Unprompted review
Rated 1 out of 5 stars

Township is a game I’ve played for six…

Township is a game I’ve played for six years now. My green money is now going missing, I’ve contacted playrix and they say to reload the game. My money is still depleting and I’m not spending it. Other people on Facebook township family are now experiencing it. Not happy.

6 November 2023
Unprompted review
Rated 4 out of 5 stars

Homescapes is a great game of theirs

Homescapes is a great game of theirs, a perfect one for killing time. Haven't ever spent any money on it and haven't encountered any bugs or issues in the process. Sure, some levels are so difficult they take you days and it's annoying but still quite a great game with an interesting plot and additional events.

31 October 2023
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. Locks you out of the game for no reason, even after spending money. No help from customer service as they have no customer service. Not surprising thinking they’re founded by Russian hackers…

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, deceitful money-making practices. They don’t tell you how much they really take from your payment method. And it’s LOT! They swindled my relatives out of $13,500 over a period of 1.5 years. We are contemplating a legal action. Stay away!

19 August 2023
Unprompted review
Rated 1 out of 5 stars

This game started out being a fun…but Greed killed it!!

This game started out being a fun experience up until I made in game purchases. I purchased the piggybank one time of 4.99 and 14.99 however, after checking my emails from Apple and bank records I was charged way more than these two payments. The full piggy bank a total of x3 times was charged but I only received one item. Today checking my emails discovered another charge of 4.99 for the piggy bank which is odd as I ceased making any purchases from the time of being over charged. I have made a complaint to Apple and have requested a refund but knowing Apple and those who run these games it will fall on deaf ears and I will be left out of pocket!! Sadly loved playing this game but township game is now deleted, I will avoid this game and any others like it for the simple reason their Greed tactics takes the fun out of playing their games.

12 August 2023
Unprompted review
Rated 1 out of 5 stars

Fishdom now only for the rich!

Fishdom used to be a fun game for all but they just didn’t want to keep customers happy, they just want your money. Don’t download it, it’s terribly addictive and all they will do is try and squeeze money from you. I gave this game 5 stars 3 years ago but now the game cheats and the customer service is appalling. Save yourself from the torture.

27 July 2023
Unprompted review

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