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Plant Drop Reviews 

435
•
TrustScore 4.5 out of 5

4.4

Garden Center
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See what reviewers are saying

Rated 4 out of 5 stars

Delighted with my purchase of a planter which looks great in my garden! Initial confusion over delivery timing - a long wait but worth it. I trust it does ok when frosts arrive - 🤞🏾 Overall, a dis... See more

Rated 5 out of 5 stars

Really excellent customer service (as I made a mistake on order and they responded straight away!) and the plant quality was great. We paid extra for the unpacking service - such a brilliant idea. Hig... See more

Rated 5 out of 5 stars

Great quality plant and super customer service. I ordered a ceanothus from Plant Drop after fretting over which statement plant I wanted to buy for a key spot in my garden. Their website is really eas... See more

Rated 5 out of 5 stars

I purchased a very large indoor tree which needed a specialist installation, the team at Plant drop could not have been more helpful, professional and careful. Thank you so much! High recommend!... See more

Company details

  1. Garden Center
  2. also in
  3. Interior Designer
  4. Interior Plant Service
  5. Plant Nursery
  6. Wholesale Plant Nursery

Written by the company

Plant Drop specialises in statement plants for designed spaces, expertly sourcing the most impressive feature plants for the home and garden, from renowned growers around the world. This is accompanied by artisanal planters, the finest gardening accessories, and a wealth of expertise.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

435 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(435)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

Plant arrived in better form than the online picture and the service was excellent! Will definitely be using them again!

8 January 2025
Rated 3 out of 5 stars

I recently ordered from Plant Drop and…

I recently ordered from Plant Drop and have mixed feelings about the experience. The delivery was fast and the plant arrived in excellent condition, just as I had hoped. However, the packaging seemed excessive and quite a nuisance to dispose of, especially if you live in a flat. On a positive note, the customer service was impressive, working closely with me to meet my needs. Overall, a bit of a mixed bag but a decent experience.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

So impressed by the customer service. The team worked closely with me to source a beautiful fiddle leaf ficus for our room which we love.

19 September 2024
Rated 4 out of 5 stars

The plant is marvellous but the packing material is very excessive.

The plant is marvellous, in very good condition and is just what I was looking for. It arrived on a wooden PALLET securely fixed in place in a cardboard box with cellophane wrapping.
I now have a bin full of wrapping and a wooden pallet to get rid of.
All seems somewhat excessive and quite a nuisance to dispose of.
Purchasers beware, especially if you live in a flat!

16 September 2024
Rated 2 out of 5 stars

Was charged for an out of stock item

Was charged for an out of stock item. Did not offer a refund and I had to chase what was happening.

1 September 2024
Plant Drop logo

Reply from Plant Drop

Hello Milena

Unfortunately our nursery had an issue locating this item.

They contacted you by email on the 2nd & 3rd September to let you know and to ask whether you wanted to await new stock or would like a refund. The email may have gone to your spam folder unfortunately.

We always call and email as we never want a customer not to to be aware of the status of their order.

We have located the pot so the customer service team are in contact as to whether you would like this item or a refund.

Kind regards
Dom

Rated 5 out of 5 stars

Great service. Great quality.

I received great feedback after asking questions before I made my purchase. Our plant is beautiful and it arrived swiftly and in great condition. I would definitely buy from Plant Drop again. Thank you for great service.

4 September 2024

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