Hortology Reviews 

Good service.Arrived quickly

For whatever reason, the ceramic pots break easily. Bought 2, broken 2, whereas other brands are fine.

Delivery was well packaged and quick, they kept me updated till it arrived, when opening the box the plants are in excellent condition condition and a good size, they where taped to not get movement which is good in my books, I gave them a good soak before putting them in pots I am very pleased with this order and will shop again with this company many thanks .

I ordered a plant pot which was delivered promptly. Unfortunately it had a crack in and was also much lighter in colour than it appeared on the website. I contacted customer services who couldn’t have been more helpful and friendly. They apologised and sent me some links for other pots which matched my criteria, I chose one and it was dispatched the same day. It was also cheaper than the original pot and the refund for the difference was paid immediately. I’m extremely happy with the new pot, it’s perfect for its intended space.
Sometimes things go wrong but Hortology dealt with the problem promptly and efficiently. This is the second time I’ve purchased from them and their products are stylish and great quality. Highly recommended, I won’t hesitate use them again in the future.

Great choice, good prices, quick delivery. Excellent service.

I paid for a large plant and when it arrived, I was honestly shocked by the condition. The foliage looked very dirty. I understand that some damage can happen during transit. However, there was a lot of browning, and most of the foliage had visible cuts, tears and marks. The damage was widespread and affected the overall appearance of the plant. Even the two newest leaves were damaged, with some leaves having corners completely broken off.

When I contacted customer service, they were polite and apologetic. And after some back-and-forth emails, we were able to reach a fair resolution. Still, that doesn't undo the damage to the plant, so I'm still disappointed and feel it wasn't worth the money.

Everything was great; would have been five stars but they only had one of the item I wanted.

My banana plant looks so happy in his new pot from Hortology (he needed some more space for his two pups to grow). The pot looks gorgeous and good quality. Delivery was good - lots of communication. Definitely recommend.

Very pleased with my artificial aspidistra- very real looking. Well packed and quick delivery.

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The useful care tips on the website also help, it's a nice touch.
I also like the wide range of plants they offer-it's been hard to find some of the plants they offer elsewhere (including big gardening centres). I've already recommended Hortology to friends and family, great service and offering.

Amazing plants and pots, will definitely buy from you again.

Terrible customer service and poor-quality products.

After placing my order, I received absolutely no communication for almost a week. I emailed to ask for an update on my order and received no response whatsoever.

The pots finally arrived today, and unfortunately, all three look significantly different from the pictures advertised on the website.

One of the pots is metal, but the outside is covered in what appears to be very poor-quality patterned plastic, which is already showing visible creases and bubbles. Even worse, there are small patches of rust on the inside.

Overall, I’m extremely disappointed with both the customer service and the quality of the products. This is the first and last time I will ever order from this site.

I would definitely recommend avoiding this company.

The quality of the plants are excellent and ongoing updates until delivery was welcomed, thank you Hortology!

I ordered some plastic sheet for planters I make it was spot on good quality and no problem with delivery.

Really pleased with my Hortology experience. The pots I bought are beautiful. Almost as importantly, the packaging was effective, and the couriers they use take care of the parcels and deliver to our (third floor tenement) door, unlike some.

As described - arrived quickly. Very pleased with item.

Been looking for a particular style of vase and finally found it at HORTOLOGY. When I made an enquiry after purchase and they replied immediately with the information. Was impressed with the customer service. The Opus floor vases are beautiful. Very well made and look very stylish. Worth every penny.

Very disappointing experience with Hortology. I ordered a plant pot which was incorrectly marked as delivered by APC, despite not being delivered to me.

I contacted Hortology and they acknowledged that something had gone wrong with APC. They confirmed that the proof-of-delivery photo and GPS location were not for my address and related to another delivery made by the driver that day. They said they would work with APC to resolve the issue and would be in contact with me.

It is now over a month later and I have heard absolutely nothing further. I still do not have my order, and no replacement or refund has been arranged.

Really poor customer service and a very frustrating experience.

Excellent experience and what a beautiful plant I received along with a gorgeous pot. Thank you it was very healthy and I can’t wait for it to settle in and grow