Plant Drop Reviews 

Beautiful plant

Quality of plants not what I expected - pests and damage. For such an expensive plant, I had expected it would be healthy and pest free and the customer service would be excellent. Lots of back and forth about delivery of replacement plant.

​I had an initial timing mix-up when visiting the showroom, but Plant Drop’s customer service turned it into one of the best experiences I’ve had. Dom (the founder) reached out right away, and Anya from customer care was fantastic. When the pot I wanted sold out, Anya arranged for another identical one to arrive on Tuesday, messaged me as soon as it came in, and held it for me. When I picked it up, she even personally helped me carry it out to my taxi. Amazing service, they truly care about their customers!

The customer service is exceptional and trusted from dealing with my initial enquires through to purchase and delivery. This is one of the many reasons why I was always purchase from Plant Drop. I reside outside London and the plants arrive perfectly to my doorstep.

Ordered a large plant pot that was out of stock on another website. It was delivered quickly and well packaged securely. Really pleased with my purchase

Beautiful Japanese maple

Very healthy, robust and good looking plants delivered on time and in very solid packaging.

Delighted with my purchase of a planter which looks great in my garden! Initial confusion over delivery timing - a long wait but worth it. I trust it does ok when frosts arrive - 🤞🏾 Overall, a distinctive and uplifting feature outdoors.

Lovely plant, exactly as described!

Plant Drop quickly assisted with helping restabilising a park area which was used for a large scale construction project in London. Rejuvenating it beyond its original state, creating a wonderful garden area for the residents and local inhabitants.

Absolutely lovely structured rattan plant pot, looks amazing and really well packaged. Plastic liner allows for stress free watering would highly recommend

I recently ordered artificial plants from Plant Drop with the expectation of receiving products of excellent quality. Unfortunately, I was very disappointed to find that the items delivered were of a significantly inferior standard.

When I requested to return the products, I was informed that they had been specially ordered for our company and were therefore non-refundable. This condition, however, was not communicated at any stage prior to purchase.

While my initial interactions with the company were pleasant, my experience following payment has been unsatisfactory. Based on this experience, I would advise others to exercise caution when considering using their services.

Really excellent customer service (as I made a mistake on order and they responded straight away!) and the plant quality was great. We paid extra for the unpacking service - such a brilliant idea. Highly recommend. Varied selection of both plants, pots/ vases and all very reasonably priced too!

I love Plant Drop! My Birds of Paradise look gorgeous and the client services team were very helpful when i needed to change my delivery date. I highly recommend Plant Drop to anyone looking for beautiful, high-quality plants and exceptional service.

They delivered a plant heavily infested with aphids. This put all my other plants at home at risk.

When I contacted customer support they told me I had missed their 72-hour window (not documented anywhere) by one day. I sent clear photos showing extensive leaf damage which did not happen overnight. They still offered no help or remedy.

I love plant delivery services because they typically are plant lovers who stand by their product. I have never received a visibly sick plant or such an unhelpful response.

If a company ships infested plants, especially when they cost hundreds of pounds, and then refuses to take responsibility, I will not buy from them again.

I had a very disappointing experience with Plant Drop. During delivery, their driver damaged my son’s toy car while carrying a large, heavy plant pot with one hand, unpackaged. The item was placed in my garage, not inside my home, as the company falsely claimed in their reply.

Their public response is misleading and misquotes me. I did not describe the driver as “trustworthy” or having “done a great job.” I only said he was friendly, and that it would have been awkward and inappropriate to confront him alone in my garage after the damage occurred. To twist that into a compliment is extremely unprofessional.

For full transparency, I’ve attached a screenshot from my original email to the company. As clearly shown, I said that while the driver was friendly, his handling of the delivery was unprofessional and my property was damaged as a result. The company’s response misquotes this entirely, twisting my words to defend their staff. This kind of misrepresentation is incredibly disappointing and unprofessional.

Instead of accepting responsibility, the company tried to blame me for allowing entry and suggested I should have confronted the driver. which is an entirely unreasonable expectation. I followed the proper process by emailing photos and details immediately after the incident, yet I was met with defensiveness, not accountability.

Plant Drop’s handling of this situation has been disappointing from start to finish: dismissive, inaccurate, and unwilling to take responsibility. This experience has completely eroded my trust in the company. I would not recommend them to anyone who values professionalism, honesty, or basic customer care.

I raised the issue professionally and provided photos, yet their communication has been defensive, inaccurate, and lacking accountability. They even tried to shift the blame onto me for allowing entry rather than acknowledging the damage caused by their employee.

This company’s handling of the situation has been deeply disappointing, not just because of the damage, but because of their attitude toward a legitimate complaint. I wouldn’t recommend Plant Drop based on their lack of integrity, poor customer service, and disregard for responsibility.

Soooo happy with my tree fern !! If I manage to look after this beauty properly I will definitely be investing in more …. Even has a name “Phillip fern” so many comments from people saying how gorgeous he is !!!

Non responsive customer service. A plant where all the top branches had snapped off and leaves were dead and a very expensive pot that doesn’t look anything like the photo… I’m not happy!

A beautiful and very healthy Camellia which arrived promptly. I will definitely be ordering from this company again!