Pirate's Grog Rum Reviews 457

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly highlighting the delicious and smooth taste of the rum. Many consumers appreciate the variety of flavors available and often mention the attractive and secure packaging, making the items ideal for gifts. The delivery service is frequently described as fast and reliable, with orders arriving promptly and well-packaged. However, some customers experienced issues with delivery, noting delays or damaged items, and a few were dissatisfied with the communication regarding these problems. Additionally, a small number of people found certain rum flavors, like the Smoky Ginger, to be too strong or not to their liking, with one reviewer mentioning sediment in a bottle.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the rums for being... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional quality of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers frequently praise the fast dispatch... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Service

Clients share positive opinions on service. Many reviewers consistently praise the excellent and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love our monthly treat of a bottle of honey spiced rum. Sadly it never lasts long but always a lovely evening had by all. Whenever I’ve had questions or wanted to change things, I’ve had contact wi... See more

Rated 5 out of 5 stars

Fantastic service. Ordered two bottles for Christmas just a few days before and they arrived in time! Smokey Ginger Spiced Rum wow amazing and Dubai chocolate rum - didn’t know what to expect with t... See more

Rated 5 out of 5 stars

Ordered two miniature 3 bottle giftsets in a chest box which arrived very quickly and well packaged. The recipients loved the box and the way the bottles were set up inside and the flavour notes of t... See more

Rated 5 out of 5 stars

Communication was excellent Well packaged, bought the miniatures for a gift, lovely wood chest they are stored in. Makes a lovely present. Was kept informed where the parcel was at all times. Defini... See more


Company details

  1. Alcohol Manufacturer

Written by the company

Independent boutique rum company, Pirate’s Grog, manufactures and distributes award winning golden rum. Based in Tottenham, London and winner of the World Rum Awards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pirates Grog Rum out sails the rest

Pirates Grog Rum out sails the rest! The Spiced Honey is my favourite and is soooo good, it takes you to another land. Well done me hearties! It’s some fine Bootie I received today! 5 stars!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Spiced

I had a gift set bought for me with 3 different Grogs
After 2 minutes tasting the Spiced Rum I ordered a full bottle
So smooth and no mixer needed.
Delivery was within a days

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Just as good

So after the arrival of our first batch we went for the sunshine ones, pineapple, banana and peach and apricot…
So lovely, every one a gem…
Six out of six, not often I thank Facebook for anything but they showed the path to the grog..
Great stuff 😜

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Best ive had

Made my first order and received it today of the world's hottest shot rum. One thing I can say is yes it's hot lol. But a very nice taste. I definitely be ordering more from pirates grog. Can't wait to taste all the other flavours they have to offer

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Communication was excellent

Communication was excellent
Well packaged, bought the miniatures for a gift, lovely wood chest they are stored in. Makes a lovely present.
Was kept informed where the parcel was at all times. Definitely order again, 100% recommend

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Delivered quickly. 1st time trying this brand and it is delicious.i got the mango & passionfruit flavour to try it. I will definitely be ordering the other flavours to try.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC GIFT

I received my order nice and quick.It,was well packed It's made a fantastic gift my son is going to love it. I always buy this rum it's the only one he like. I would highly recommend it. You won't be disappointed.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Second time buying for my dad

Second time buying for my dad. He says it's the best rum he has ever tasted. Never had a chance to try it so I've had to take his word on it. Might travel the 7 seas and see what all the fuse is about...oh, and the chest is outstanding as well. Top tier booty.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

The website is so easy to navigate and easy to find the right rum for you as it tells all you need to know, it got delivered in good time with good packaging. The rum its self is lovely and couldn’t ask for it to be any nicer( I got the banana one) can’t wait to try my next bottle from yous

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Bad response

I have asked the firm for help with an order but they don't have the decency to reply even when I said to cancel an order

18 March 2026
Unprompted review
Pirate's Grog Rum logo

Reply from Pirate's Grog Rum

Hi Margaret, we can't seem to find an email or an order from you. Do you have your order number to hand so we can investigate? Also if you could let us know what date and time you emailed us we can take another look for any communication from you. Thanks, from The PG Crew.

Rated 5 out of 5 stars

Grog for a 60th Birthday

A present for my 60th ,I like to think of myself as a connoisseur of spiced tum , especially Cornish rum in the Uk but this is a more authentic Caribbean spiced rum and came in a beautiful presentation chest.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely choice of rums… something for…

Lovely choice of rums… something for everyone. In our case, a selection for a rum tasting!!
Service was great and quick delivery exceeded expectations.
As for the rums themselves… it looks like I’ll be ordering more very soon!!

17 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look