Norfolk Spirit Co. Reviews 

472
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight how easy the website is to use, making the entire ordering process completely hassle-free. Buyers also appreciate the exceptionally prompt shipping, noting that packages arrive quickly and in pristine condition. When it comes to the products themselves, people are consistently amazed by the rich flavors and smooth finish of the rum. Reviewers often describe these unique beverages as a delightful treat for the evening or a fantastic present for loved ones. Many individuals express their intention to repurchase, proving that this local business truly delivers on taste and customer satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptionally smooth and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive very quickly... See more

Quality

People report positive experiences with quality, highlighting exceptional, smooth, and delicious flavors that... See more

Order

Consumers express great satisfaction with the ordering experience, consistently highlighting the website and... See more

Service

Customers had positive experiences with service, frequently highlighting speedy delivery and an efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

REALLY tasty navy-strength rum, shipped in pouches that happen to lend themselves extremely well to refilling my hip flask. I would have never spent this kind of money on a bottle of rum if I hadn't h... See more

Rated 5 out of 5 stars

Simply a great company to order from . Always deliver quickly and the item arrives very well packaged . Attention to details in codes callin go me when I put the wrong post code on the form !... See more

Rated 5 out of 5 stars

I ordered two refill pouches of dark spice rum and a bottle of the cucumber liqueur- they arrived very promptly and beautifully packed. These are the favourites for my wife and me - so there were no... See more

Rated 5 out of 5 stars

Bought item as Christmas gift. Very fast and efficient delivery and when I had a tiny query - one prompt call resolved easily. Love to shop locally and with relatively small businesses. highly reco... See more


Company details

  1. Alcohol Manufacturer

Written by the company

In 2020 we set out to create one of England’s finest native rums, infused with the spirit of Norfolk. It needed to be accessible, smooth and sippable, enough to stir new passions. Norfolk Rum is entirely produced in England, triple-distilled in copper alembics, using only the finest botanicals and pure molasses.


Contact info

4.9

Excellent

TrustScore 5 out of 5

472 reviews

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4.9

All reviews

(472)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply a great company to order from .

Simply a great company to order from .

Always deliver quickly and the item arrives very well packaged .

Attention to details in codes callin go me when I put the wrong post code on the form !

Nothing too much trouble for this classy company .

1 September 2026
Rated 5 out of 5 stars

Burnham Market stall sale to two cycling ladies!

We met the lovely Norfolk Rum guys on their stall at Burnham Market Craft Fare. We were able to have some tasters and came away with a coconut rum which we cycled home with and enjoyed a glass (or two,or three) with our evening meal. Very quaffable with pineapple juice making it a pina colada. A tasty rum which I would wholly recommend.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

A wee taster of the Norfolk Rum coconut…

A wee taster of the Norfolk Rum coconut liqueur as a mini pina colada & I was sold! Very smooth on the palate & packaged in an environmentally sensitive pouch -which fitted beautifully in my cycle pannier! No excuse not to buy.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Dark spiced

My wife bought a bottle from our local fair in Suffolk in June and enjoyed it as did I, we both recommend the dark spiced, up there price wise but delicious but way cheaper than a trip to the Caribbean.

2 August 2026
Rated 5 out of 5 stars

I ordered two of our favourites!

I ordered two refill pouches of dark spice rum and a bottle of the cucumber liqueur- they arrived very promptly and beautifully packed.
These are the favourites for my wife and me - so there were no surprises when we tasted them - well we had to check them didnt we!

30 July 2026
Rated 5 out of 5 stars

The Norfolk spirit company customer service is awesome!

I placed an order on the Thursday maybe Friday I'm not sure? And on the Sunday, there was a knock on my door, I opened it to find a gentleman stood there and he asked "was I expecting a delivery from of rum" to which I replied yes do you work for them! He replied yes, I'm the owner! I was stunned as it was so unexpected and such a pleasure to meet him he is such a nice man and just happened to be coming past my house taking his children to a birthday party in another not so far town and is obviously so completely on top of his business he knew he had a customer with an order out that way and thought I'll complete the order/ delivery for the local customer on the way, he could just as easily left it to be delivered using the usual system but didn’t, that goes a long way in my opinion.
It is this level of customer service, business awareness, professionalism, interest in your company and industry as well amazing products that make this an awesome set of people to buy from, if you do you won't be disappointed, the Coconut liqueur and Navy strength are amazing!
This was not my first purchase and will definitely not be the last.
Thank you to Ben and the team keep it up!
Andrew

12 June 2026
Rated 5 out of 5 stars

Excellent rum

Excellent rum. First discovered at the Ely Food Fair. Ordered refill pouches. The order arrived in a couple of days. The whole process was speedy and efficient.

8 June 2026
Rated 3 out of 5 stars

My wife loves your products but I'm…

My wife loves your products but I'm surprised that the bottle arrived in one piece.
There was very little packaging around the bottle and when I picked it up, the bottle was literally wobbling inside the packaging.

11 April 2026
Norfolk Spirit Co. logo

Reply from Norfolk Spirit Co.

Hi Peter,

I’m glad your wife enjoys our rum.

I am a bit bemused as to why you have given us a poor review for an item you enjoy, that was delivered in good time and undamaged, because it moves around in the box.

We use a incredible fulfilment company who post ours and thousands of orders every week, using environmentally friendly packaging. We have had very few damaged bottles in the 5 years that we have been using them and on the odd occasion there is a damage, we always replace the item.

Thanks for the order

Ben

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