First class! Registration was simple and took less than 5 minutes with immediate access to the storage container. Thankfully it’s within a 5 minute drive from my house and had the last container... See more
Company replied
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Review summary
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I used the online booking system and process was clear and simple to follow. I did have a slight issue when I arrived at site as the unit I was allocated was in appropriate due to access. This was Ea... See more
Company replied
Absolutely amazing. Extremely clean storage units that dont feel stuffy at all. Great way to store things, especially as someone neurospicy who doesnt like talking to people haha
Company replied
Excellent customer service Access to storage so easy and quick with no fuss Great that rental periods are weekly and you're not tied in with monthly fees. Fees are very competitive, in fact cheaper... See more
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Company details
About Pinkstorage
Written by the company
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Contact info
United Kingdom
- 0800 313 4401
- info@pinkstorage.co.uk
- www.pinkstorage.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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So far smooth service.
29 August 2026
Unprompted review
Reply from Pinkstorage
Great to hear everything has been running smoothly so far! Thanks for taking the time to leave us a review. 😊
Our company have rented a unit from…
Our company have rented a unit from Cardiff today. Very easy, very clean and a beautiful thank you inside. Great work!
29 August 2026
Unprompted review
Reply from Pinkstorage
What a lovely review, thank you! 😊 We’re delighted your company chose Pink Storage and that you were impressed with the unit and the welcome inside. We hope you enjoy using the Cardiff site!
Very clean and large storage unit
Great price for such a large storage unit
Access roads are really bumpy though
22 August 2026
Reply from Pinkstorage
Thanks for the feedback! We’re pleased you’re happy with the size, cleanliness and value of your unit. We also appreciate you mentioning the access roads and will take this feedback on board.
very easy to book a container good prices
very easy to book a container.
overall a positive experience so fare.
altho, you need to upload ID to the website before your given your code and I don't remember that it stated that before I made the payment. iv never had photo ID ontill a few months ago. so it may not of been a great experience before then. . i think it should state that before your alowed to make any payments. but as i have some now it was not a problem. and I m very happy with how easy it was altho iv not been there yet.
also there may be an extra catch with the 8 weeks half price that I was not aware of before payment. its been no problem receiving the full 8 weeks, I'm sure, Im just hoping there is nothing else. I'm unaware of that I should be made aware of before payment.
but if you have ID the proceeds is supper easy, there is a deposit needed. but prices are really good. and I'm sure I'll get the deposit back. if there are any issues once iv been there a while, I'll come back and let you all know. 👍🏽
28 August 2026
Unprompted review
Reply from Pinkstorage
Thanks for taking the time to leave such detailed feedback 👍 We’re pleased you found the booking process easy and our prices competitive. We appreciate your comments regarding the ID requirement and will take this feedback on board. We hope everything goes just as smoothly when you visit the site!
Container was spotles and smelt…
Container was spotles and smelt fresh,easy to find and easy to open.price and location great too
13 August 2026
Reply from Pinkstorage
Brilliant to hear you found your container spotless and fresh on arrival! 😊 It’s also great to know the location, access and price all worked well for you. Thanks for choosing Pink Storage!
Reply from Pinkstorage
Thanks for the 5 stars! ⭐ We’re glad you found the sign-up process simple and easy. We really appreciate your review!
Really easy to obtain unit
Really easy to obtain unit, great storage unit only downfall where my unit is i cant get my car up to it and have to walk with boxes etc causing a difficulty being disabled but great price for what you get
14 August 2026
Reply from Pinkstorage
Thank you for your feedback. We’re really pleased you’re happy with the unit, price and booking process. We appreciate your comments regarding access to your unit and understand how important convenient access can be. Please get in touch with our team and we’ll be happy to see if there’s a more accessible unit available for you.
Fast to book container but never sent…
Fast to book container but never sent me a code for gate camera don’t read my reg and can’t contact and speak to anyone
20 August 2026
Reply from Pinkstorage
Hi,
We’re sorry to hear you’ve experienced difficulties with accessing the site. We have attempted to contact you by both phone and text to help get this resolved, but unfortunately we haven’t received a response.
Please get back in touch with us when convenient and we’ll be happy to assist and get the access issue resolved for you.
Kind regards
Can't fault them
Can't fault them. Sign up and arranging payments was a breeze. Access to the container straight away. Storage was super clean and came with water and sweets (nice touch). Can't fault it, will definitely use again!
20 August 2026
Reply from Pinkstorage
What a great review, thank you! 🙌 We love hearing that everything from signing up to accessing your unit was a breeze. Glad you enjoyed the water and sweets too! We’ll be more than happy to welcome you back whenever you need storage again.
Reply from Pinkstorage
Great to hear everything was straightforward from the start! Thanks for choosing Pink Storage and for taking the time to share your experience with us. 😊
Reply from Pinkstorage
10/10 — we’ll happily take that! 🙌 Thanks for the fantastic feedback and for choosing Pink Storage.
Great facility very easy to understand…
Great facility very easy to understand process, and gain access to unit
Speedy response to any issues, and most of all, very economical
18 August 2026
Reply from Pinkstorage
Thanks for the brilliant feedback! It’s great to know you’ve found the whole process straightforward and our team quick to help when needed. Even better to hear you’re happy with the value too! 🙌
Quick and easy to book online when u…
Quick and easy to book online when u need it
22 August 2026
Unprompted review
Reply from Pinkstorage
Exactly how we want it to be — quick, easy and ready when you need it! 😊 Thanks for the great feedback and for choosing Pink Storage.
Absolutely amazing
Absolutely amazing. Extremely clean storage units that dont feel stuffy at all. Great way to store things, especially as someone neurospicy who doesnt like talking to people haha
18 August 2026
Reply from Pinkstorage
Love this review! 😂🙌 We’re so pleased you found the unit clean, fresh and the whole process comfortable and hassle-free. Sometimes being able to sort everything yourself without having to speak to anyone is exactly what you need! 😊
Happy with thr service with 24hr…
Happy with thr service with 24hr access.. Great price
16 August 2026
Reply from Pinkstorage
Thanks for the great feedback! 😊 We’re really pleased you’re happy with the service and price. Just to clarify for anyone reading, our standard site access hours are 6am–11pm.
Reply from Pinkstorage
Simple and straightforward — just how storage should be! 🙌 Thanks for the 5-star review.
I called Pink last Monday afternoon to…
I called Pink last Monday afternoon to let them know I couldn’t get into the gates 4 out of 5 times due to their issue with ANPR camera. Despite other people making them aware before then that it was an issue, primarily due to work being done on the gates a few weeks beforehand. I was told it was being addressed as we spoke. Imagine my face when I turned up yesterday Sunday 23rd and still got the “Yikes” response from the screen! Obviously Pink are only available between Monday and Friday 9-5 and basically outside of these hours it just tough luck if you have an issue.
Fast forward to 9am Monday morning and I call the office because they are open right? 20 minutes on hold at 9am to receive a “sorry, our offices are now closed, please call back between the hours of 9 to 5 Monday to Friday” and they disconnect the call!! So I try again and lo and behold another 20 minutes on hold and same message and disconnects again.
During this time I email and Craig who asks if I’m attempting the 0800 313 4401? Of course I am! Now he has let me know that
“We are aware that Monday mornings can be particularly busy due to enquiries that have built up over the weekend. We are reviewing how calls are handled during these peak periods, including staffing levels, as we appreciate that customers should not be left waiting for extended periods”
So now it is 10.04 and the 3rd time I’ve been disconnected after 20 minutes yet when I call back I’m told the average wait time is 7 minutes!
This is the standard you are signing up for!
24 August 2026
Unprompted review
Reply from Pinkstorage
Hi,
We’re sorry to hear you remain unhappy with your experience.
Monday mornings are one of our busiest periods, particularly following the weekend, and our team were dealing with a very high volume of calls. We appreciate that extended hold times are frustrating, and we are reviewing how calls are handled during these peak periods.
However, while you were waiting to speak with us by telephone, we were actively responding to you via email and asked a number of times for details of the issue so that we could assist you immediately. Unfortunately, you declined to provide the information and advised that you would only discuss the matter over the phone.
We absolutely understand your preference to speak with someone, but where our phone lines are particularly busy, our team will always try to provide an alternative way of resolving an issue rather than leaving a customer without assistance.
Regarding the ANPR issue, we are aware of the fault affecting communication between the camera system and the gate and this is being investigated. Alternative access assistance has also been provided while this is being resolved.
We apologise for the inconvenience caused and will continue working to improve both the access system and our response times during particularly busy periods.
The cheap container at £22.50 per week…
The cheap container at £22.50 per week and the first 8 weeks at half price was great incentive, plenty of room to allow the movablity of my 8ftx5ft box trailer in and out at my 182 unit
6 August 2026
Reply from Pinkstorage
Thank you for the great review!
We’re really pleased to hear that you found the introductory offer good value and that your unit provides plenty of space and easy access for your trailer.
Thanks for choosing Pink Storage – we really appreciate your custom!
Craig
Great communication and customer…
Great communication and customer service. Very easy to use this service
8 August 2026
Reply from Pinkstorage
Thank you for the fantastic review! ⭐
It’s great to hear that you found our communication and customer service helpful and the whole process easy to use.
Thanks.
Reply from Pinkstorage
Thank you for your kind review! 😊
We’re really pleased to hear you’ve had a good experience with us. We really appreciate your custom and thank you for choosing Pink Storage!
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