Pinkstorage Reviews 

3,297
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the registration process is extremely simple, fast, and entirely managed online, providing immediate access. People also appreciate the clean and secure storage units, alongside thoughtful touches like complimentary bottled water and sweets. Some reviewers were not happy with unexpected price increases occurring shortly after signing up for the introductory offers. Consumers noted that rental costs escalated rapidly over a few months, causing significant frustration regarding long-term financial transparency. A few individuals also mentioned unexpected difficulties with container access and physical operational hurdles during their rental period.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting that registration and account set-up... See more

Price

People report positive experiences with price, highlighting great introductory offers and competitive rates... See more

Service

Customers consistently note positive experiences with service, highlighting clean and dry containers with... See more

Product

Reviewers express high satisfaction with the product, highlighting that storage units are exceptionally... See more

Website

Consumers find website usage to be a positive experience overall, noting that registration and online booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class! Registration was simple and took less than 5 minutes with immediate access to the storage container. Thankfully it’s within a 5 minute drive from my house and had the last container... See more

Company replied

Rated 5 out of 5 stars

I used the online booking system and process was clear and simple to follow. I did have a slight issue when I arrived at site as the unit I was allocated was in appropriate due to access. This was Ea... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. Extremely clean storage units that dont feel stuffy at all. Great way to store things, especially as someone neurospicy who doesnt like talking to people haha

Company replied

Rated 5 out of 5 stars

Excellent customer service Access to storage so easy and quick with no fuss Great that rental periods are weekly and you're not tied in with monthly fees. Fees are very competitive, in fact cheaper... See more

Company replied


Company details

  1. Self-Storage Facility

About Pinkstorage

Written by the company

Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.

With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.

With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.

Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.

If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.

You can also call us and one of our helpful staff will assist you with any queries you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,297)

709 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organized

Well organized

13 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for the great feedback! ⭐

We’re glad you found everything well organised and straightforward.

Thanks for choosing Pink Storage!
Craig

Rated 5 out of 5 stars

Was easy to set up

Was easy to set up , just a small issue that was quickly resolved by customer service , received pin via text , all ready to go , would highly recommend

20 August 2026
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for the fantastic review and recommendation! ⭐

We’re really pleased to hear everything was easy to set up and that our customer service team were able to resolve the small issue quickly for you.

Thanks for choosing Pink Storage!

Rated 5 out of 5 stars

Very easy too set up

Very easy too set up, straightforward, only takes 5 minutes, unit is very clean, good sercurity, good price, highly recommended

20 August 2026
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for the brilliant review and recommendation! ⭐

We’re really pleased you found the setup quick and straightforward, and that you’re happy with the cleanliness, security and value of your unit.

Thanks for choosing Pink Storage!

Rated 5 out of 5 stars

The access is easy with Anpr on the…

The access is easy with Anpr on the gate and a good cheap introductory offer

19 August 2026
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for the great review! ⭐

We’re pleased to hear you’ve found the ANPR access easy and straightforward, and that you’re happy with our introductory offer.

Thanks for choosing Pink Storage!

Rated 5 out of 5 stars

Obtained same day and easy access

Obtained same day and easy access

5 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for the great review!

We’re glad you found the process quick and easy and were able to get your storage unit and access it the same day.

Thanks for choosing Pink Storage.

Rated 5 out of 5 stars

Great units well maintained

Great units well maintained, clean and good location,great price👍🏻

12 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for the fantastic review!

It’s great to hear you’re happy with the cleanliness and condition of your unit, as well as the location and price.

Thanks for choosing Pink Storage! 👍🏻

Rated 5 out of 5 stars

Fantastic service

Fantastic service

12 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for the 5-star review! ⭐

We’re delighted to hear you’ve had a fantastic experience with Pink Storage. We really appreciate your feedback and your custom!

Craig

Rated 5 out of 5 stars

Good storage.

Easy, good price, very accessible.

4 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for your kind feedback!!😊

Rated 5 out of 5 stars

Brilliant service and reasonable prices

Brilliant service, quick and easy set up and very polite service

18 August 2026
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for your kind feedback! 😊 We’re really pleased to hear you found service brilliant and quick. We truly appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

Very well secure site

Very well secure site, nice price per week, storage is nice and clean (thank you for the sweets by the way)

11 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you found the storage clean and the site secure. We really appreciate your support!

Rated 5 out of 5 stars

excellent

excellent, quick and efficient service to book. Unit is just want we needed
thank you

3 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for your fantastic feedback! 😊 We’re so pleased to hear you found the booking process quick and efficient, and that the unit is exactly what you needed. We really appreciate you choosing us!

Rated 5 out of 5 stars

Pink storage

Easy location to find .easy to follow steps on the website and spotless containers

2 August 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for your kind feedback! 😊 We’re really pleased to hear you found the storage clean and easy to access. We truly appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

The storage is big and handy for moving…

The storage is big and handy for moving house

16 August 2026
Unprompted review
Pinkstorage logo

Reply from Pinkstorage

Thank you for your great feedback! 😊 We’re delighted to hear that you found the storage spacious and convenient while moving house. We really appreciate you choosing us and taking the time to leave a review!

Rated 5 out of 5 stars

Great customer service

Great customer service, really easy to use the codes provided etc. highly recommended

31 July 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for your kind feedback! 😊 We’re really pleased to hear you found the customer service great. We truly appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

The efficiency

The efficiency, ease & friendliness of the staff..

22 July 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for your fantastic feedback! 😊 We’re so pleased to hear you found our service efficient and easy, and that our team were friendly and helpful. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Clean storage

Clean storage, easy to access

31 July 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you for your kind feedback!!😊

Rated 5 out of 5 stars

All instructions very clear

All instructions very clear. Found storage unit clean, with information provided. I had cause to phone the office and was treated very respectfully.

31 July 2026
Pinkstorage logo

Reply from Pinkstorage

Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you found the storage clean and great customer service. We really appreciate your support!

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