Photobook America Reviews 

103
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I've used this company for years. Suddenly, there is no support. I paid for another book to be processed and shipped beginning of Sept. They sent (what I can tell) a fraudulent email saying it was... See more

Rated 3 out of 5 stars

Design software so user friendly! Easy to import photos from all difft types media. Was little disappointed in output. I paid extreme attn to the margins and they were still not totally accurate to wh... See more

Rated 5 out of 5 stars

Photobook has many very good discounts throughout the year, particularly buying voucher ahead of time and using later. You just need to keep track of the dates (and emails remind you), so you don't st... See more

Company replied

Rated 5 out of 5 stars

I have done over 25 photobooks with Photobook America. I usually do an image wrapped 8x11 book with a matte finish on the cover and upgraded paper--I like photo lustre paper 190 gsm. We make a trave... See more

Company replied

Company details

  1. Business Services

Written by the company

Photobook America is an online platform that allows individuals to create and customize personalized photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalized text to create unique and meaningful photo products. Photobook America operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Contact info

3.6

Average

TrustScore 3.5 out of 5

103 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(103)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently created a photobook with…

I recently created a photobook with Photobook America, and I couldn’t be happier with the results! I have made many Photobooks with Photobook America, and once again, they have met the expectation I have come to expect from them. The website is incredibly easy, allowing me to customize every detail effortlessly. The final product is absolutely stunning—vivid colors, high-quality printing, and a professional finish. I highly recommend Photobook America for anyone looking to preserve their memories beautifully!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Vertical Calendar !!

I have made phonebook and calendars with Photobook America. I especially like the vertical calendar. This format seems to be unique to this website. (I have never seen the same style in other companies.) It showcases several photos each month while I can write daily memo.

25 December 2024
Unprompted review
Rated 2 out of 5 stars

Watch expiration dates!

Based on the non-stop ads and emails I get, I purchased several photobook voucher to build books after the holidays. The vouchers expired very quickly without sending me a notice. Not only don't I get the full books I prepaid, but I can't even apply the cash value of the vouchers to buy books outright.
I feel totally swindled! Don't buy a voucher unless you have all your photos curated and read to go!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great software to create your…

Great software to create your photobook. Quality paper and overall final product. Fairly quick production and shipping. Also, customer service has always been quick to respond to any inquiries. Very happy with this company.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

They are easily available and respond…

They are easily available and respond timely. I have been using them for many years and the quality is better than others. I use their downloaded software which make it less time online, and all at my convenience. The cost is competitive and better when there is a promotion in the works. They respond to any issues, and they have a lot of options as to sizes, pages, paper so easy to customize.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

So Pleased with my Experiences with Photobook America Designer

I have been using Photobook America Designer for many years. I like the versatility of this application. I can enhance my photos and add clipart and backgrounds from the outside. The finished product is excellent. My friends all have me making their photobooks. I recently had an upload issue which ended up being a problem on their end. It was quickly resolved with a phone call and they got me back on track. I also like purchasing vouchers for future orders. This helps me to know what to expect pricewise.

22 November 2024
Unprompted review
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Reply from Photobook America

Hi N Lyons, thank you so much for your positive feedback! We appreciate your kind words and we are so glad that you have a great experience with us over the years. Your loyalty is the driving force behind everything we do. Thank you for choosing us to print your wonderful memories.

Rated 5 out of 5 stars

Great email support

We use the offline program to create our projects which allows us to work even where wifi is not reliable. Whenever we have a problem or question, email support it always there for us.

6 November 2024
Unprompted review
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Reply from Photobook America

Hi Jerry, thank you for giving us a 5-star rating. We are glad to know that you are satisfied with the quality of product and service you received. We are looking forward to preserving more of your treasured memories again soon.

Rated 5 out of 5 stars

I am always very happy with my…

I am always very happy with my completed projects. the books are of good quality and arrive within a very reasonable time.

8 October 2024
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Reply from Photobook America

Hi Debb! Thank you for taking the time to leave such a great review about our Photobook product. We look forward to your orders again soon.

Rated 5 out of 5 stars

Beautiful photo book projects

I’ve been using Photobook America for about 9-10 years. Started with books of each grandchild the hardcover image wrap 8x11; their shows and competitions (soft cover 8x8’s) for them. I complete a hardcover 8x11 after each travel adventure; 1-2 times a year. I use the online editor for my projects; which make it so easy to add my photos and own customizations. The quality is outstanding and arrives usually within 10 days. I love the voucher process. I recommend to all my travel friends.

1 November 2024
Unprompted review
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Reply from Photobook America

Hi Taylor. Thank you for your continued support and for recommending us to others. We hope that in the future we’ll be able to provide a similarly excellent experience. We look forward to your orders again soon.

Rated 5 out of 5 stars

Photobook America Has Been My Go-to for Photobooks

I have used Photobook America for six or seven years and have been very pleased with my experience. The print quality of the books has been excellent, and I like using their offline editor. I'm not wild about the online editor, though, and if you need a product in time for a holiday, be sure to allow an extra week or so for shipping time.

20 September 2024
Unprompted review
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Reply from Photobook America

Hi Leslie. Thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Rated 5 out of 5 stars

Great quality

I am always impressed by the quality of my books ordered thru this company. This last one was no exception. Ordering via the internet and having the offline program to produce exactly what I want is a plus. Adding my own text I can create customized books summarizing my trips or family genealogy charts in book form.

1 October 2024
Unprompted review
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Reply from Photobook America

Hi Mary! Hi. Thank you so much for taking the time to leave us this amazing review! We’re thrilled you had a great experience with us and we look forward to your orders again soon. Thanks!

Rated 5 out of 5 stars

Quality work

I like the quality of the paper. The size of the books that they offer. And the big one is the coupons you have for ex: buy 1 get 2 free. Love Love that one.

30 September 2024
Unprompted review
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Reply from Photobook America

Hi JE! Thank you for taking the time to leave us a 5-star review. We value our customer’s feedback for helping us to keep improving our services. We look forward to serving you again!

Rated 5 out of 5 stars

great photobooks with an easy process

I love the books and enjoy using the offline creator. The software is intuitive and easy to handle.

11 August 2024
Unprompted review
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Reply from Photobook America

Hi Stephanie! Thank you so much for taking the time to leave such a fantastic review about your recent order and experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Rated 5 out of 5 stars

My only photobook company I use@

I have tried several other photobook companies and once I discovered PhotobookAmerica, I have had 11 made by them. Why try others when you find one with superb quality

21 August 2024
Unprompted review
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Reply from Photobook America

Hi James! It’s always a pleasure to serve customers like you, and we’re glad that you enjoyed our products/services. We hope that in the future we’ll be able to provide a similarly excellent experience. We look forward to serving you again!


Rated 3 out of 5 stars

Backgrounds, Frames and Clip Art Issues

This is my first time using Photobook America. I am a serious hobby photographer and have used several other sites to produce extensive photobooks. I struggled to adapt to the Photobook America software, but now understand and appreciate the process.

I am disappointed with the following aspects of Photobook America:
1) THE BACKGROUND COLORS ARE TOO BRIGHT AND BOLD. The bold backgrounds detract from the quality of the photograph. Why not provide more muted "hints/shades of color" so that the photograph can be the centerpiece, not the overpowering page color? Why not allow for both bold and softer backgrounds? Also, an expanded choice of colors should be available. All the other photobooks I have used offer hundreds of colors and shade intensities.
2) CLIP ART IS JUVENILE. More sophisticated clip art is needed. One look through Snapfish, Shutterfly, etc, shows more sophisticated images that would be a good addition.
3) FRAMES ARE LIMITED —The competition has many more frame options, a plus for professional and hobby-professional photobook enthusiasts.
In closing, your printing and page quality is excellent. The enhancements need to improve.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

25 Books Later ...

I have done over 25 photobooks with Photobook America. I usually do an image wrapped 8x11 book with a matte finish on the cover and upgraded paper--I like photo lustre paper 190 gsm. We make a travel photobook for each trip we make. I love using the offline photobook designer software so I can work a while and then come back later to continue. I do wish they would add a spell checker since I tend to include a fair amount of text. The books are well printed and colorful. I have had printing mistakes a few times, but when I have contacted the company (with pictures), they have always reprinted my book to my satisfaction!

10 July 2024
Unprompted review
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Reply from Photobook America

Hi. Thank you so much for taking the time to leave such a fantastic review about your recent order and experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Rated 5 out of 5 stars

I love my photo albums

I love my photo albums I make with photobook America. I make yearly albums for my family. I make an album for my daughters, my grandchildren and great grandchildren. Total 10. They are beautifully made.

31 July 2024
Unprompted review
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Reply from Photobook America

Hi Ruth! Thank you so much for taking the time to leave us this amazing review! We’re thrilled you had a great experience with us and we look forward to your orders again soon. Thanks!

Rated 5 out of 5 stars

Quality photobook and top notch Customer Service!ghly recommend Photobook of…

I highly recommend Photobook of America's image wrap, lay flat, 190gsm. I just purchased another voucher for my 7th photobook project for my latest travel. Not only is their product quality excellent, their customer service is outstanding! Today, I spoke to Era from Customer Service, who gave me tips on how to use the many features for my new project.

22 July 2024
Unprompted review
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Reply from Photobook America

Hi Joskie B.! Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your recent order with us. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

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