Philipjames Reviews 

366
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and supportive throughout property purchases and sales. Consumers often mention that communication is consistently clear, swift, and effective, which helps make the entire journey smooth and stress-free. Buyers and sellers alike appreciate the dedicated guidance provided by team members during complex negotiations. However, some customers also noted difficulties with communication and unhelpful responses when dealing with specific property matters. Reviewers expressed frustration regarding delayed maintenance fixes, unexpected deposit deductions, and poor handling of property viewings. A few people felt unsupported during negotiations and experienced issues with professional representation.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional approach, efficiency, and... See more

Service

Users describe ambiguous interactions with service, highlighting a wide split in customer experiences. Many... See more

Customer service

People report ambiguous experiences with customer_service. On one hand, reviewers praise the prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our firs... See more

Company replied

Rated 5 out of 5 stars

I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house... See more

Company replied

Rated 5 out of 5 stars

We are so pleased that we chose Philip James to market and sell my Father/Mother-in-laws property. On initially meeting Franca Carbone I was more than satisfied with her professional and informative a... See more

Company replied

Rated 5 out of 5 stars

I sold my flat through Philip James in Didsbury. Thanks to Sophie Wood for her very friendly but professional manner and for ensuring that everything went smoothly during the sale of my flat. Her l... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk


Contact info

3.8

Great

TrustScore 4 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(366)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great viewing very helpful

Great viewing very helpful

6 December 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Liam

Thank you for your feedback! We're so glad to hear you had a great viewing and found the experience helpful. If you have any questions or need further assistance, feel free to reach out

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Propery viewing with Lyn

Had an excellent property viewing with Lyn. She was on time, helpful and friendly.

5 December 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Eve

Thank you for your wonderful feedback! We’re so pleased to hear that you had an excellent property viewing with Lyn. Being punctual, helpful, and friendly are qualities we value, and it’s great to know Lyn delivered such a positive experience.

We’ll make sure to share your kind words with her. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Inspection Completed Successfully.

Well done, Louis. Very efficient.

5 December 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Roberto

Thank you for your kind words! We’re thrilled to hear that Louis provided you with such efficient service.

We’ll be sure to pass along your feedback to Louis—it will mean a lot to him. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

The tobacco factory Apartment Viewing With Philip James By Lyn…

I viewed The tobacco factory apartment with Philip James today. Lyn, who facilitated the viewing was friendly and welcoming, it made it a great experience overall.

5 December 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Fawaz

Thank you for sharing your experience! We’re delighted to hear that Lyn made your viewing at The Tobacco Factory apartment such a positive and welcoming one. Providing a friendly and professional service is what we strive for, and it’s wonderful to know Lyn helped make your visit memorable.

We’ll be sure to pass on your kind words to Lyn. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

House viewing for rental

Titu from Philip James was nice , helpful and honest.

3 December 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Trevor

Thank you for your kind words! We’re so pleased to hear that Titu provided you with a positive experience. Being helpful, honest, and approachable is what we strive for, and it’s wonderful to know Titu exemplified these values.

We’ll be sure to share your feedback with him—it will mean a lot. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Definitely recommend

Definitely recommend, Grant provided excellent service, really knowledgeable and helped with all of my questions.

4 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Elizabeth

Thank you so much for your glowing recommendation! We’re delighted to hear that Grant provided you with excellent service and was able to assist you with all your questions. His knowledge and dedication are truly assets to our team.

We’ll be sure to pass along your kind words to Grant—it will mean a lot to him. If there’s anything else we can do for you, please don’t hesitate to reach out.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Very helpful and great communication

Rented my flat out through Philip James and Grant could not have been more helpful. Great communication from start to finish and found me a tenant very quickly.

3 December 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Dan

Thank you so much for your fantastic review! We’re thrilled to hear about your positive experience renting out your flat through Philip James. Grant’s dedication to providing excellent communication and swift service truly shines, and we’re delighted he was able to assist you so efficiently.

We’ll be sure to share your kind words with Grant—he’ll be delighted to know his efforts made a difference. If there’s anything else we can help with in the future, please don’t hesitate to reach out.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Great Service

Grant has made our experience with Philip James fantastic, we would highly recommend.

2 December 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Jen

Thank you for your wonderful feedback! We’re delighted to hear that Grant has made your experience with Philip James fantastic. Your recommendation means so much to us, and we’re thrilled to have provided you with such a positive experience.

We’ll be sure to pass on your kind words to Grant—he’ll be so pleased to hear them. If there’s anything else we can do for you, please don’t hesitate to reach out.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Amazing

Amazing! Hayley did a great effort helping me to solve the issue with the landlord. And Hayley followed up the things fastly. I am so happy and let me say THANK YOU AGAIN.

29 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Michelle

Thank you for your amazing feedback! We’re so pleased to hear that Hayley went above and beyond to assist you in resolving the issue with your landlord. Her dedication and quick follow-ups truly reflect the level of service we strive to provide.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

brilliant viewing experience

I was provided a brilliant set of viewings conducted by Sean in the Didsbury office and had all my questions answered sincerely. Would recommend Philip James to everyone!

13 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Alex

Thank you so much for your kind words! We’re thrilled to hear that Sean provided such an excellent experience during your viewings at our Didsbury office. We always strive to deliver exceptional service and are delighted that all your questions were answered sincerely.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

The guide was helpful and nice

28 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Chon

Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our team. Your satisfaction is our top priority, and we’re thrilled to know that we met your expectations. We appreciate you taking the time to share your thoughts

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Louis came round today to inspect the…

Louis came round today to inspect the flat, he was very respectful and put me at ease instantly having a stranger in my home. I asked if he could come by at a certain time and he did. He took note of everything necessary.

He’s welcome again!

28 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Laurie

Thank you so much for your wonderful feedback! We’re delighted to hear that Louis made you feel comfortable and at ease during the flat inspection. It's great to know that he was punctual, respectful, and thorough in his approach. Your kind words are truly appreciated, and we’ll be sure to pass them on to Louis.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I had a problem and spoke to Sean in…

I had a problem and spoke to Sean in the office. He was very calm and knowledgable throughout the conversation. He provided multiple ideas which helped immensely! Thanks Sean

27 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames


Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our team. Your satisfaction is our top priority, and we’re thrilled to know that we met your expectations. We appreciate you taking the time to share your thoughts

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Very good experinece

27 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Eva

Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our team. Your satisfaction is our top priority, and we’re thrilled to know that we met your expectations. We appreciate you taking the time to share your thoughts

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Met with a Sean Regan last week when I…

Met with a Sean Regan last week when I enquired about a property on this company’s books. He was very polite and knowledgable about the property and answered all my questions. Thank you for all of your help.

21 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Marek

Thank you for your kind feedback! We’re delighted to hear that Sean provided you with such a positive experience during your property inquiry. It’s great to know that his professionalism and knowledge made a difference and that all your questions were answered.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

wonderful service from Sean

Received wonderful service from Sean in the Didsbury office from start to finish. Couldn’t recommend PJK more highly. A++

23 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Martin

Thank you so much for your fantastic feedback! We’re thrilled to hear that Sean provided you with excellent service from start to finish at our Didsbury office. Your kind words and high recommendation mean the world to us.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

My recent visit to your office was a…

My recent visit to your office was a friendly and professional one. I received all the necessary information from Sean who was genuinely interested in my enquiry. Thank you for all your help.

8 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Geraldine

Thank you so much for your kind feedback! We’re delighted to hear that your visit to our office was both friendly and professional, and that Sean was able to provide you with the information you needed.We truly appreciate you taking the time to share your experience!

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I could not recommend using Philip…

I could not recommend using Philip James more.
During the purchase of my property, Lisa and Jae were professional and helpful the whole way through, they got the sale through quickly and efficiently and I would like to thank then for all their help.

4 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear James

Thank you so much for your wonderful review! We’re thrilled to hear that Lisa and Jae provided you with such professional and helpful service during your property purchase. Your kind words mean a great deal to us, and we’re pleased to know that their dedication made the process smooth and efficient for you. We truly appreciate you taking the time to share your experience

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Agent Titu was helpful and answered…

Agent Titu was helpful and answered questions promptly. Good experience.

26 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Nat

Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our team. Your satisfaction is our top priority, and we’re thrilled to know that we met your expectations. We appreciate you taking the time to share your thoughts

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Excellent service from Louis

Had the pleasure of having Louis as our rental inspector! He was really lovely. He was kind, professional and attentive. He took the time to listen to our concerns and seemed like he genuinely wanted to help sort them! Thank you Louis!

26 November 2024
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Beth

Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our team. Your satisfaction is our top priority, and we’re thrilled to know that we met your expectations. We appreciate you taking the time to share your thoughts

Kind Regards: The Philip James Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look