Direct Mortgages Reviews 69

Leanne and Alana absolutely surpassed my expectations. I initially contacted them in a blind panic. We’d been looking for a suitable new home for 3 years. Our dream house came on the market. The day after the viewing, the agent had 3 offers within 30 mins so we knew that we had to act fast. As we’d been house searching for so long, our financial situation had changed quite a lot since we’d previously spoken with a mortgage advisor. Leanne and Alana understood the assignment!! They prompted me quickly with everything that I needed to provide them, to obtain a mortgage in principle - and true to their word, they’d sorted me a MIP pretty much instantaneously. Sorting the formal mortgage offer was equally as easy. With my partner being self employed, the paper trail of documentation is more complicated (and slightly overwhelming) but they guided me through it, as the absolute pros that they are. Any guidance or advice I’ve needed from them, they’ve responded pretty much instantaneously. I really didn’t think we’d be able to lend what we’ve been able to - and it’s genuinely been down to having Leanne and Alana on our side. Eternally grateful for them for alleviating any of our concerns, taking away the majority of the stress associated with the financial side of things and just being generally being on the top of their game, with immediate knowledge of lender requirements and the general market conditions. Absolutely top class service and would recommend 100%!!

Leanne and Alana were brilliant help and arranging our mortgage and life cover. When things got hectic near exchange date, they still took time to make sure our mortgage was on the best deal. Invaluable service.

Leanne & Alana was absolutely brilliant they helped us from start to finish and made sure we got our keys just in time for the Christmas break. 100% reccomend

DirectMortgages were brilliant throughout my re-mortgage. They were really efficient, proactive, and simply nice to talk to, the kind of people who make the process feel easy. What stood out most was how they just got on with it: no fuss, just steady progress and clear updates. The re-mortgage completed quickly and smoothly, and I feel like I ended up with a great deal. Highly recommended.

Very professional and very quick response. Alana and Leane were very helpful and flexible with us . Highly recommended.

What can I say alarna has been amazing she’s made buying my first home a pleasure always on hand to help no matter what, even when she was on annual leave she’d message me back,

She first found me a mortgage with a company with a higher mortgage rate without me even asking she found me a better rate and swapped them over with ease always looking to get you the best deal all the time

She’s a credit to the company and I couldn’t recommend her enough

Leane and Alana were great. They have just helped me and my sister complete on our first house. They have so many products and you will be surprised when you speak to them what you can afford. They held our hands through out and removed all legal jargon and made everything clear and simple. I highly recommend them. Very professional and prompt to respond to any queries

Leanne & Alana were absolutely amazing throughout the whole process.
I can't thank them enough.
We will 100000% use again.
Thank you again.
Emma & Steven

Leanne has just completed my mortgage for us. From start to finish she has been in contact regarding all of our needs. Constant updates and finding us the best deal. Alana also kept us updated with emails on the progress. I would highly recommend there professionalism.

I have dealt with Leanne Bond (Senior Mortgage Advisor) for the last 5-6 years. She has always given us great advice and given us the best possible deals. She also responds very quickly to emails (and we’ve sent a lot!) when needing advice or we have an urgent matter. I highly recommend her and Direct2mortgages.

I can't express enough how grateful we are to both Leanne and Alana for everything they did for us in securing our mortgage and managing the process from start to finish, thank you 😊

Leanne and Alana made our first time home buying experience very easy. Any queries we had throughout were simplified and explained thoroughly. We we never felt any pressure and was given expert advice regarding our options regarding the mortgage.

We would highly recommend their services, especially if you are a first time buyer.

Thank you for everything.

I couldn’t have asked for more from my case manager Alana and her colleague Leanne. As a first time buyer I had no idea what to expect when buying my apartment. Alana has gone above and beyond for me and I cannot thank her enough for all of her help, patience and time. Throughout the whole time it has taken for this sale to finally complete Alana has been there every step of the way and nothing was too much trouble she really has been a rock! The help and support which she has given me goes way above and beyond, she is a credit to your Company. When buying a property for the first time a lot of terminology used is very unfamiliar. Alana broke everything down into layman’s terms I couldn’t recommend you enough THANK YOU! I have and will continue to recommend you to my friends and family.

Absolutely amazing service from Leanne and Alana.
Alana kept me updated and always answered questions I had regarding my remortgage.
The help I have received has been amazing and I would like to thank them both from the bottom of my heart, honestly they don’t know what this means for me, my kids and for our future.

A huge thank you to Leanne & Alana at the Heaton Moor office. I recently remortgaged and the service provided was excellent. Leanne found me the best deal in the market and Alana was fantastic in providing a service whereby she managed all aspects (instead of myself) to get the product through, on time with no fuss at all. Highly recommended. Thank you both

All the team at Direct Mortgages are honestly amazing, especially Liam who was my broker. I had a few emails back and forth with Jayne regarding life insurance and she was great also!
From the get go Liam was very helpful as we were first time buyers, explaining everything in detail, very thorough and efficient. Got my mortgage in principle the same day and even sorted life insurance for us which I didn’t even know I needed. He would answer my 1000 emails a day almost right away and never made me feel silly for asking them. He recommended solicitors for us which was super helpful and cost effective and made the daunting process of housing buying not as stressful as it seems to be. If there was ever an issue/ problem he would be straight on it and be sorted almost right away.
Overall experience 10/10 from Liam. Would 100% recommend especially if you are first time buyers!!
Will definitely be using again in the future!

Alana and Leanne were amazing , they did a re mortgage for me and also put through a second mortgage.
Nothing was to much trouble and they was always at the end of the phone answering my million questions and was always working throughout to find the best mortgage rate for me even until the week before completion. They were patient and took away all the hard work and stress from me. Couldn’t recommend them enough

Leanne and Alana were superb throughout the whole process - practical, responsive, diligent, great advice and easy to talk to. Fully recommend.

Leanne and Alana made myself and my partner feel so welcome from the off set! As first time buyers, we didn't really have a clue where to start, what to expect, but these ladies made it very simple and straight forward for us. They couldn't have been anymore informative, and pushing the process as much as they could for us. They kept up updated every step of the way! We are so glad we were in the safe hands of these experts, we couldn't thank them enough x

Leanne and Alana have been absolutely amazing. They have made this whole process so unbelievably smooth.
Being first time buyers we had many questions and every single one was answered without hesitation.
They have made us feel so at ease, thank you both so much.
We will definitely be using you again & we can’t wait to settle into our new house!