Well its my first time ordering from this company and I like that my products arrived in a timely manner and was box up and packaged well.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order took a bit longer to arrive. What I appreciated was the solid packaging and how well everything was protected. The support team stayed in touch and guided me throughout, which made the delay... See more
Company replied
The ordering process was simple, easy and fast. I can't review/rate the product as i have not received it but received the reminder to do the review. As per tracking, I should receive the parcel in 2... See more
Company replied
I'm so happy that this product is available over the counter to US citizens. Here, it is a prescription. I have a prescription, but sometimes I am unable to pick mine up in time, or I run out of refil... See more
Company replied
Company details
Written by the company
Pharmacy24 is one of the leading pharmacies in British Columbia. We are open 7 days a week to serve better service to the customers. Our Prescription Reminder service makes it easier to manage your repeat prescriptions. It is a convenient way for you saving you time, and is simple to arrange your medicines. We pharmacy store available in 3 locations:- Abbotsford, Chilliwack, and Vancouver. Our mission is to bring healthcare within the reach of every individual. We are committed to the achievement and maintenance of excellence in education, research and healthcare for the benefit of humanity
Contact info
#108 – 2777 Gladwin Rd Abbotsford, BC, V2T 4V1, Abbotsford, Canada
- (604) 966-2383
- info@pharmacy24.ca
- www.pharmacy24.ca
4.1
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was easy and I received the…
Ordering was easy and I received the product very quickly
27 January 2025
Reply from Pharmacy24
Thank you for your wonderful feedback! 😊 We're delighted to hear that you found the ordering process easy and that your product arrived quickly. Providing a smooth and efficient shopping experience is our top priority. Enjoy your purchase
Reply from Pharmacy24
Thank you for your feedback! We're happy to hear that you found our service fast and our prices competitive. We look forward to serving you again soon!
Reply from Pharmacy24
Thank you for choosing us for the first time! We appreciate your feedback and are pleased to hear that you had a great experience with our service. We look forward to serving you again in the future!
It was easy to place my order and it…
It was easy to place my order and it was delivered in a timely manner given the distance it had to travel.
19 January 2025
Reply from Pharmacy24
Thank you for your kind words! 😊 We're glad to hear that the ordering process was smooth and that your delivery arrived on time despite the distance. Your satisfaction means a lot to us, and we appreciate your support
The order complete like I wanted.
The order complete like I wanted.
Arrived at home 2 days before :-)
19 January 2025
Reply from Pharmacy24
Thank you for your wonderful feedback! 😊 We're thrilled to hear that your order arrived even earlier than expected and just the way you wanted.
Amazing prices
Amazing prices and service, was initially concerned, but the communication and feedback made my purchase smooth as butter
18 January 2025
Reply from Pharmacy24
Thank you for your kind words! We're delighted to hear that our prices and service exceeded your expectations. We understand that initial concerns are natural, and we’re glad our communication and support helped make your purchase seamless. Thanks
Great place for hard to find remedies
I was nervous to order from Canada to the US, but needed some hard to find natural meds. I made one order and due to a Canadian postal strike the order never shipped (I had been warned at checkout of shipping issues). When I requested a refund several weeks later they issued it right away. A while later the strike ended I made the order again, and it shipped out quickly and was received happily today. I feel safe to order from this company and would do so in the future.
27 January 2025
Unprompted review
Reply from Pharmacy24
Thank you so much for sharing your experience! We truly appreciate your patience and understanding during the challenges caused by the postal strike. We're thrilled to hear that your order arrived safely and that we could provide you with the hard-to-find remedies you were looking for.
It's wonderful to know that you feel confident ordering from us, as customer trust and satisfaction are incredibly important to us.
The extra gifts were a nice surprise
The extra gifts were a nice surprise. Thank you! Pharmaci24))))) But need to be patient with Canada Post.
25 December 2024
Reply from Pharmacy24
Thank you for your kind words!
I ordered from this business and I did…
I ordered from this business and I did not receive what I ordered, WAS SHORTED!!!
Left a message and didn’t receive a call back.
VERY DISAPPOINTED… BE CAREFUL WHEN ORDERING FROM THIS BUSINESS!!!
25 December 2024
Reply from Pharmacy24
Dear Debbie,
Thank you for taking the time to share your experience with us. We deeply apologize that your order delivered on January 3rd did not meet your expectations.
To help us resolve this matter quickly, could you kindly let us know what you received? If possible please share the images. This will allow us to understand where the issue occurred and ensure we can make things right for you.
Please feel free to reach out to us directly at media@pharmacy24.ca, or you can reply here with further details. We value your feedback and are committed to resolving this for you as soon as possible.
Thank you for your patience and understanding.
Easy ordering fast delivery
20 December 2024
Reply from Pharmacy24
Thank you, L. Rhodes! We're happy to hear that you found the ordering process easy and the delivery fast.
My order was cancelled
My order was cancelled due to a lack of stock. I wanted to buy 20, and the site said there were over 70 available. Better inventory tracking would have meant that I was not disappointed.
22 December 2024
Reply from Pharmacy24
Hi Kimberly,
Thank you for your honest feedback, and we sincerely apologize for the inconvenience caused.
We understand how frustrating it is to place an order based on available stock information, only to have it cancelled later. Your experience highlights an important issue, and we’re already working on improving our inventory tracking system to prevent this from happening in the future.
Your disappointment is completely valid, and we truly appreciate your patience and understanding. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out, we’re here to help.
The product I ordered came quickly and…
The product I ordered came quickly and exactly as ordered.
Thank you
Elaine
21 December 2024
Reply from Pharmacy24
Thank you so much, Elaine! We appreciate your trust in us and are always here to deliver fast, reliable service. Looking forward to serving you again soon!
bad experience online
never received my order which has been ordered a long time ago, called customer service, they said they'll have it delivery on 27 but still has not received anything. has been asking for tracking number but yet no reply
29 November 2024
Reply from Pharmacy24
Dear Celsie,
Thank you for your patience, and we truly apologize for the trouble you’ve experienced.
According to our records, your order was shipped and assigned tracking number ET492377057CA. However, the latest update from Canada Post shows a delay with no recent progress, and given how much time has passed, it’s possible that the parcel may have been lost in transit.
We completely understand your frustration, and we want to make things right.
If you would like us to reship your order, please contact us directly at info@pharmacy24.ca
, and our team will assist you right away.
Again, we’re very sorry for the inconvenience and appreciate your understanding.
Warm regards,
Customer Support Team
Pharmacy24 – Reliable products. Support you can count on.
We have not received the product yet.
27 November 2024
Reply from Pharmacy24
Hi Frances,
Thank you for your message, and we're really sorry to hear that you haven’t received your order yet.
According to our shipping records and Canada Post tracking (LA531952521CA), your package was marked as delivered on December 26, 2024, at 6:18 PM. Sometimes, parcels may be left in a secure location (like a mailbox, porch, or with a neighbor), so we kindly ask you to check around your property or with others in your household.
If you're still unable to locate the package, please reach out to us at info@pharmacy24.ca
, and we’ll be happy to assist further.
Don’t have my order
18 November 2024
Reply from Pharmacy24
We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it is when an order doesn’t arrive as expected.
Unfortunately, due to the ongoing Canada Post worker strike, there have been unexpected delays in deliveries across the region. While these delays are outside of our control, we are actively working with our shipping partners to ensure your order reaches you as soon as possible.
Thank you for your understanding and patience during this challenging time.
R u openstrike over I need my oil for…
R u openstrike over I need my oil for my neuropathy I am in a lot pain ty Merry Christmas
22 November 2024
Reply from Pharmacy24
We’re so sorry to hear about the pain you’re experiencing and truly understand how important this order is for you. Unfortunately, the Canada Post worker strike may still be causing some delays, but rest assured, we are doing everything possible to get your order to you quickly.
Reply from Pharmacy24
Thank you for bringing this to our attention. We deeply regret the delay in delivering your purchase and understand how frustrating this must be.
Due to the ongoing Canada Post worker strike, some orders are experiencing longer-than-usual delivery times. However, we are closely monitoring the situation and doing everything possible to expedite deliveries.
We genuinely appreciate your patience and understanding during this time, and we’re committed to resolving this for you as soon as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.