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PGL Travel Reviews 1,150

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, enthusiasm, and supportive approach, ensuring a safe and enjoyable experience for all participants. The holidays are frequently described as well-organized and packed with a wide variety of engaging activities, with many people highlighting the excellent service and facilities provided. However, some people were dissatisfied with specific issues, such as undercooked food, expired items, and unsanitary accommodation conditions, including non-flushing toilets and dead insects. There were also isolated reports regarding staff conduct and concerns about activity participation.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Consumers find holidays to be positive, often describing them as fantastic and amazing family adventures with... See more

Service

People report positive experiences with service, highlighting the great team, well-organized activities, and... See more

Facilities

Users describe positive interactions with facilities, highlighting that accommodation and sites are clean and... See more

Quality

Clients share positive opinions on quality, particularly regarding accommodation and food. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff. Clean environment. My daughter has attended since the the of 12. She has just gone on her last visit as she is now 16. She has gone on her own to various centres. The development of her... See more

Rated 5 out of 5 stars

2 kids aged 10 amd 12 completed a 3 night break. They thoroughly enjoyed the experience and can't wait to go back again. Favorite activities included abseiling, raft building and aeroball. The ata... See more

Rated 5 out of 5 stars

Just returned from our 3rd weekend at Barton Hall. The young people we take always have the best time; challenge themselves, learn new skills, talk about if for weeks and constantly ask to return. The... See more

Rated 5 out of 5 stars

My daughter (age 10) absolutely loves the experience at PGL. It's the mix of activities night and day, friendships, great atmosphere, and interactions with the PGL group leaders and instructors. I ha... See more


Company details

  1. Adventure Sports Center

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

We had a fabulous week at PGL Dalguise

We had a fabulous week at PGL Dalguise, from our warm welcome to our departure. All of our activities were well organised and enjoyable. Every member of staff was helpful and enthusiastic and our Group Leader, Lucy, went above and beyond every day making sure that everything was running smoothly and our children and staff were happy and kept busy.

16 March 2026
Rated 5 out of 5 stars

PGL Boreatton Park

We have been visiting Boreatton Park for over 30 years. The centre is fabulous. Accommodation is always first class. The facilities are brilliant and staff and instructors go above and beyond to make sure that our children have an experience they will never forget

9 March 2026
Rated 5 out of 5 stars

Trip to remember PGL Isle of Wight

The location of this PGL is in an absolutely fantastic spot right by the estuary.
The activities on offer are amazing and even though they are secondary school students they were totally engaged and interacted with all activities on their plan.
188 students thoroughly enjoyed it this year and this is why I will be returning what a fantastic opportunity they have had and they all loved it.

11 March 2026
Rated 5 out of 5 stars

PGL Dalguise - just go, its great!

Excellent facilities in a beautiful part of Scotland to enjoy many great outdoor activities! Our Guides & Rangers had a great time trying new activities and gained fabulous experiences & made lifelong memories at PGL Dalguise. Every staff member was exceptional, rooms were clean, food was delicious and plentiful, a wonderful weekend away for all!

13 March 2026
Rated 5 out of 5 stars

All the staff were very helpful

All the staff were very helpful, nothing a problem. The rooms for the children and Adults were clean and comfy beds ,
the activities suited the groups and the Canteen food was excellent so many choices and they catered for allergies, religions.

13 March 2026
Rated 1 out of 5 stars

Neverrrrrrr everrrrrr try the chips…

Neverrrrrrr everrrrrr try the chips they may look good but they will fool you.
They made the whole schools lips burn including teachers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

14 March 2026
Unprompted review
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Reply from PGL Travel

Thanks for taking the time to leave us a review. We ask that you please contact us at trustpilot@pgl.co.uk so we can learn more about your experience.

Rated 5 out of 5 stars

Simply fantastic experience for our pupils...

Simply fantastic experience for our pupils and staff. Our recent visit to PGL Boreatton Park was excellent. The staff were warm, encouraging, and highly skilled at creating an inclusive environment where every child regardless of confidence level or special educational need felt able to take part. Activities were well‑organised, safe, and thoughtfully adapted to ensure no one was left out. It was wonderful to see pupils push themselves, support one another, and genuinely thrive. A fantastic experience that truly embodied inclusion at its best.

9 March 2026
Rated 5 out of 5 stars

Overall experience with PGL

Our school has been using PGL for our residentials for a number of years. Their customer service is great and all the staff are helpful. Our year 5's recently visited Marchants Hill, where they stayed for 3 nights. The range of activities were amazing, with majority of children experiencing the activities on offer for the first time. Children and staff feedback has been extremely positive and are looking forward to their next adventure with PGL to Little Canada.

13 March 2026
Rated 5 out of 5 stars

We had an amazing time at PGL

We had an amazing time at PGL, and all our young people thoroughly enjoyed their weekend! The instructors were fantastic with our group — always kind, friendly, and incredibly patient as they taught and supported the young people through the activities.
The food was also excellent, and everything was very well organised. Mia was especially helpful, and the whole PGL team really went above and beyond to make the experience special for our group.
Thank you so much for everything — we’re very grateful and would love to come back again!

9 March 2026
Rated 5 out of 5 stars

Ford Castle Residential Trip

I took a class of P7 pupils to Ford Castle in March 2026. The setting is incredible and the kids were excited to be sleeping in a real castle. All the staff involved with our residential experience were superb and were happy to help with whatever request we had. The children enjoyed all the activities provided by PGL and the instructors were very good explaining the activities to the children and encouraging everyone to 'have a go!' Already booked for next year.

2 March 2026
Rated 5 out of 5 stars

PGL Newby Wiske is fantastic place to…

PGL Newby Wiske is fantastic place to visit for a residential. There is a great selection of activities which are both challenging and achievable. The staff are very well trained and knowledgeable about their activities. They have boundless energy and enthusiasm and offer a great deal of inspiration to the children. The accommodation is clean and very well maintained. The meals were plentiful, with a good offering of fresh salads and fruit.

9 March 2026
Rated 5 out of 5 stars

Great booking experience with all…

Great booking experience with all information to hand in the booking portal to support staff and parents. Supportive and knowledgeable staff during booking process.

Centre was well managed and organised. Our group leader was always on hand to support our group with all aspects of our stay. Accommodation was well appointed for both staff and pupils. Catering was excellent with a wide and varied choice of food and changes made for those with dietary needs.

Activities were well organised, with knowledgeable instructions and high safety standards. Small groups to access activities so pupils got to take part without waiting too long.

2 March 2026
Rated 5 out of 5 stars

PGL Osmington Bay Field Studies

We visited PGL Osmington Bay for an A level biology field studies course. The staff that facilitated the course were excellent and engaged well with the students. Our students had a brilliant time and made great progress.

9 March 2026
Rated 5 out of 5 stars

Fabulous trip

Fabulous trip - staff took care of our sixth form students from the minute we arrived until we left. Well organised with great facilities. Classroom resources were great for teaching. Rooms were secure and heated and we were well fed. The activities were safe and so much fun. Our students were exhausted and had such a good time. Booking again for next year! Highly recommend.

9 March 2026
Rated 4 out of 5 stars

Once in a lifetime trip for 94 of our Scout Group

There were 94 of us in two coaches. The young people had a fantastic time and the travel on coaches was a long way but helped to foster a team spirit.
The leaders were well looked after and everyone of us had a great time.
PGL took care of everything for us and made the administration much easier than if we’d done it ourselves. Having a whole corridor allocated to us made the management of the young people easy too.

23 February 2026
Rated 5 out of 5 stars

Amazing Youth Weekend Away

PGL were great in helping me plan in the run up to the event, gave us an amazing price. Once we were there, we had an absolutely incredible weekend! All the youth loved it, and got to try out lots of new activities

2 March 2026

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