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PGL Travel Reviews 1,150

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, enthusiasm, and supportive approach, ensuring a safe and enjoyable experience for all participants. The holidays are frequently described as well-organized and packed with a wide variety of engaging activities, with many people highlighting the excellent service and facilities provided. However, some people were dissatisfied with specific issues, such as undercooked food, expired items, and unsanitary accommodation conditions, including non-flushing toilets and dead insects. There were also isolated reports regarding staff conduct and concerns about activity participation.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Consumers find holidays to be positive, often describing them as fantastic and amazing family adventures with... See more

Service

People report positive experiences with service, highlighting the great team, well-organized activities, and... See more

Facilities

Users describe positive interactions with facilities, highlighting that accommodation and sites are clean and... See more

Quality

Clients share positive opinions on quality, particularly regarding accommodation and food. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff. Clean environment. My daughter has attended since the the of 12. She has just gone on her last visit as she is now 16. She has gone on her own to various centres. The development of her... See more

Rated 5 out of 5 stars

2 kids aged 10 amd 12 completed a 3 night break. They thoroughly enjoyed the experience and can't wait to go back again. Favorite activities included abseiling, raft building and aeroball. The ata... See more

Rated 5 out of 5 stars

Just returned from our 3rd weekend at Barton Hall. The young people we take always have the best time; challenge themselves, learn new skills, talk about if for weeks and constantly ask to return. The... See more

Rated 5 out of 5 stars

My daughter (age 10) absolutely loves the experience at PGL. It's the mix of activities night and day, friendships, great atmosphere, and interactions with the PGL group leaders and instructors. I ha... See more


Company details

  1. Adventure Sports Center

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Terrible management

(Hiring but will tell you about them) I applied in early March, being told the earliest interview was in mid-April, but I took it anyway, as I really wanted to work for them. However, it was then cancelled the week before, after they said that they had filled all their spots before I even had a chance to interview. After that, they then called me in late April asking me if I wanted to interview for the same job at the same place because the role opened up again, and I accepted, as the interview was a few days later. However, just to be thrown around more, they then cancelled it 10 minutes before the interview because they filled it again (the interview time was at 8 am). If this is how they are in hiring, I would hate to see what actually working for them is like. HIGHLY UNPROFESSIONAL especiall since the job is still up on all sites as hiring whilst writing this.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Cassie Newton is a super star

Cassie Newton is a super star, her and the team made the whole thing pleasurable and efficient.

The students really enjoyed themselves, and the value for money is the reason we return year after year.

27 April 2026
Rated 4 out of 5 stars

We have always had a great experience…

We have always had a great experience at PGL, and I would like to highlight that the catering was outstanding. The team managed dietary requirements exceptionally well, and the support provided by the dining hall staff—from managers to chefs—was excellent.

27 April 2026
Rated 5 out of 5 stars

My daughter is shy in nature

My daughter is shy in nature, and came back having had the most fantastic time. Loved all the activities, the people she met, the team working with her.
Shes looking forward to going back this summer.

A very pleased mum with a very happy daughter.

7 April 2026
Rated 5 out of 5 stars

My daughter has been on a number of PGL…

My daughter has been on a number of PGL Activity weeks, and always comes back, having made lots of friends and tried out lots of activities. As a parent, knowing it's a week with less time on phones, is also a big positive.

7 April 2026
Rated 5 out of 5 stars

Brilliant Brownie Takeover at Osmington Bay. Everything including the weather was…

We booked early and the office Staff were really understanding and accommodating as we had Brownies with special needs. Everything we asked for was met meaning when we arrived it was an easy to settle into rooms and late meal
everything including the weather was brilliant. Organisation was really good, staff helpful and caring. Site and accommodation really clean and cared for. The Brownies had a mega super time with super memories to share with their families.

17 April 2026
Rated 3 out of 5 stars

Accommodation in France- SHOCKING!

A great company, but it is a shame that the accommodation and some staff members let it down.

The accommodation for the young people was very poor, stains on sheets and bathrooms were very mouldy. It is certainly not value for money for schools to go. I have used the site several times now and this latest time was very poor.

13 April 2026
Rated 5 out of 5 stars

I would definitely recommend PGL trips…

I would definitely recommend PGL trips to other schools. There was an excellent range of activities for the children to take part in, including abseiling, zip wiring, and campfires, which kept everyone engaged and excited throughout. The food was very good, with no complaints at all, and the sleeping arrangements were comfortable and well-organised. The staff were friendly, supportive, and highly accommodating, which really contributed to the overall experience. Most importantly, all of the children had a fantastic time.

20 April 2026
Rated 5 out of 5 stars

This is our 5th year of attending PGL…

This is our 5th year of attending PGL sites for our residential trip. They are always so well organised and the staff are well trained, and lovely. The accommodation, food, and activities are all excellent and there really is nothing I can fault, especially the cost.

20 April 2026
Rated 5 out of 5 stars

A great experience

This was made fabulous for children because of the kind, caring and knowledgeable staff. As trip leader any anxieties I had were allayed. Good both day and night. Go to Bawdsey as it is a great site with a wonderful community culture.

20 April 2026
Rated 5 out of 5 stars

A great way for young and old to enjoy…

A great way for young and old to enjoy a family holiday, fun things to do all day from breakfast through to the bar in the evening. Twins and parents went to bed tired but smiling every evening food for everyone, activities for all interests from the calm to the dynamic, to the competitive to the individual challenge, thoughtful to the instinctive.

7 April 2026
Rated 5 out of 5 stars

Great staff

Great staff. Clean environment. My daughter has attended since the the of 12. She has just gone on her last visit as she is now 16. She has gone on her own to various centres. The development of her confidence interpersonal skills and access to different activities has been substancial. Always happy involved and has made lots of new friends across the country. Great use of childcare vouchers for older children

30 March 2026
Rated 5 out of 5 stars

Activity Day

We went for a day as a family. 3 activities and lunch. Fantastic value for money. My son has autism and wanted to visit prior to his school residential to alleviate any anxieties. The staff were aware of this and went above and beyond to make it a fab day for him and for us all. They were all so welcoming and positive. They encouraged and supported so well. I would highly recommend this experience to families.

7 April 2026

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