Pets4Homes Reviews 

12,290
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the secure payment system, helpful pet insurance options, and the remarkable ease of navigating the website to discover wonderful new furry family members. Consumers genuinely appreciate the valuable information provided throughout the adoption process and the smooth communication established with responsible breeders. Some people were dissatisfied with the strict identity verification process and having to share personal banking details just to contact sellers. A few consumers also mentioned frustrating account rules, strict requirements, and unexpected barriers when trying to use the platform efficiently.

What people talk about most

Website

Customers had ambiguous experiences with the website, with many praising its ease of use. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the vast variety of healthy and... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is well organised,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many highlighting secure transactions and peace of... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 5 out of 5 stars

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more

Company replied

Rated 5 out of 5 stars

It's a great website to find a forever furry family member and the additional detail makes it even better! you're able to pick which animal you want and the specific breed including being able to cho... See more

Rated 5 out of 5 stars

They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also pur... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,290)

1,000 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star system that protects…

Pets 4 homes use a system that protects the dogs from those who exploit them. Any prospective buyer/homer should be willing and comfortable to follow the system.

18 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Grant,

Thank you for your fantastic review! We're delighted to hear you value the measures we have in place to help protect pets and our community. We really appreciate your support.

Kind regards,
The Pets4Homes Team

Rated 5 out of 5 stars

Great experience - love my new puppy

Great experience, Chris the breeder could not have been more helpful. All his dogs are well looked after in new kennels. When I met my puppy for the first time he even showed me the whole operation. I have never seen so many happy, health dogs. I would highly recommend.

15 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Lorraine,

Thank you for your wonderful review! We're so pleased to hear you had such a positive experience with your breeder and your new puppy. We wish you many happy years together.

Kind regards,
The Pets4Homes Team

Rated 5 out of 5 stars

BRILLIANT SITE

Great site if you are looking for a pet.
We were after a puppy to welcome into our home. Great site with guarantees
and secure way of paying for your pets.
I recommend Pets4Homes which i am certain whatever pet you are after you will definitely find on Pets4Homes.

12 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Dilys!

Thank you for your lovely review! We’re so pleased to hear that Pets4Homes helped you find your new puppy and that our secure payment options and guarantees gave you extra peace of mind. We hope you enjoy many happy memories together!

Rated 5 out of 5 stars

Satisfied customer

I was told about Pets 4 Home by a relative who had used the site herself. I found it very easy to navigate & the steps to take were straightforward. I felt going through this site gave me reassurance that I would not be scammed. Contact with the breeder was simple & once we collected our pet, payment was made straight away. We also received lots of helpful information around training & insurance. Thank you Pets 4 Home we found your service efficient & stress free.

15 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Tina!

Thank you for your kind words! We’re delighted to hear that you found Pets4Homes easy to use and that our process helped make finding your new pet feel safe and straightforward. We hope you enjoy every moment with your new companion!

Rated 5 out of 5 stars

A must if your looking for a pet

I had never used pets4homes before but I highly recommend it to those looking for a pet. We found our beautiful little Lola on there and everything was structured so well with easy to follow instructions.

16 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Deborah!

Thank you for your review! We’re so happy to hear that you found Pets4Homes easy to navigate and that you were able to find your beautiful new addition. We wish you lots of happy moments together!

Rated 1 out of 5 stars

Should be Money4Pets

I have owned, bred and worked Spaniels for the last 35 years. So recently I decided that it would be a good gesture to give a dog that was up for sale/adoption. I still own a couple of Spaniels so wanted to get a full biography of the dog, why it was being relinquished, any behavioral problems etc. This was for the benefit of my dogs and the dog I was considering.
After weeks of looking I came across a Spaniel that I was interested in. Consequently, I decided to send a message to the owner to try and get more details. I was immediately presented with a payment request by Pets4Homes in order to proceed.
I believe that exploiting people's love of animals by making them pay in order to proceed with the purchase of a pet is despicable. I immediately closed my account.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing experience.

What an amazing experience, lovely people to deal with, and Emma was so helpful, thank you Pets4homes.

11 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Stephen!

Thank you for your lovely feedback! We’re delighted to hear you had such a positive experience, and we’ll be sure to share your kind words with Emma.

Rated 5 out of 5 stars

Great site for Pet lover,s!

I came across the site while actually looking for another.However after looking through and finding what I was looking for with relative ease,I have stuck with it and intend to purchase my 2nd pet from one of the adverts!The site is well laid out easy to manoeuvre and everyone seems friendly .Most response times are within
24 hours !, so overall I would and have recommended this site!

15 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Sean!

Thank you for your feedback! We’re glad you found Pets4Homes easy to use and that you had a positive experience searching for your new pet. We really appreciate your recommendation!

Rated 5 out of 5 stars

Extremely happy with my kitten

Extremely happy with my kitten - he has clearly been extremely well looked after and loved. Great communication from the seller.

11 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi G!

Thank you for your review! We’re so pleased to hear you’re happy with your kitten and that you had great communication with the seller. We hope you enjoy lots of happy memories together!

Rated 5 out of 5 stars

From the moment we agreed upon our…

From the moment we agreed upon our kitten, communication was great and consistent. Absolutely adore our kitten.

25 June 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Egle!

Thank you for your lovely review! We’re delighted to hear that your experience was smooth and that you had great communication throughout the process. Enjoy your new kitten!

Rated 1 out of 5 stars

£95 for “Buyer Protection” — buyers, read the exclusions before paying

My advice to buyers: think very carefully before paying an additional £95 for Pets4Homes Buyer Protection.
In my experience, when serious problems arose, I discovered that FIP was excluded, parasites were excluded, and missing vaccination and pedigree documentation were not covered. Pets4Homes’ position was that it was only a marketplace and was not responsible for the seller’s representations.
If you decide to buy, consider paying the seller directly by bank transfer after verifying their identity and seeing all veterinary, vaccination and registration documents. At least the payment will clearly identify who received your money and who the seller is.
When payment goes through the Pets4Homes system, do not assume that paying the extra £95 means Pets4Homes accepts responsibility for the seller, the accuracy of the advert, the health of the animal or missing documents.
In my case, when things went wrong, identifying the actual seller and establishing responsibility became unnecessarily difficult. The “Buyer Protection” provided far less practical protection than I reasonably expected.
Read every exclusion. Verify the seller’s full legal name and address. Obtain all documents before paying. Do not rely on the words “Buyer Protection.”

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier!

We are beyond happy with our new family addition!

Arabella is so dedicated to the kittens’ wellbeing and takes so much care and thought into making sure they have a happy start. This is clearly reflected through all the cat’s beaming and playful behaviour!

The area the kittens were kept in was like a cat haven, with easy access to safe garden and indoor space. Once reserved, Arabella also offered for us to come and see our cat anytime before she was ready.

Arabella was also very knowledgeable and helpful when it came to answering all of our questions about general ragdoll maintenance. On the day of pick up, Arabella also bathed and cut our kittens claws for us. Our cat was also pre litter trained which we were so happy about!

The process of purchase was also incredibly smooth and we hope to be back some time in the future for another furry friend!

10 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Alana!

Thank you for sharing your experience! We’re so happy to hear that you found the process smooth and that your kitten had such a wonderful start. We wish you both many happy years together!

Rated 5 out of 5 stars

The experience was good

The experience was good. I was able to collect my pet.
It was great knowing that I will be refunded fully if I didn't get my pet or anything went wrong.
Knowing that the seller was verified was also a plus
I got 5 weeks free pet insurance.
Right now my Kitten is settling in. She's hiding in my sofa :). Will give her time to feel at home. :)

13 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi June!

Thank you for your kind feedback! We’re pleased to hear that Pets4Homes gave you extra reassurance throughout the process and helped you welcome your new kitten home. We hope she settles in quickly!

Rated 5 out of 5 stars

Fantastic experience

The whole process from finding a pet to contacting the seller was so quick and stress free. Having the process done entirely on the website including payment was a total breeze. We finally picked Ruby up today and couldn't be happier. Thank you for a first class service.

13 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Gary!

Thank you for your fantastic review! We’re delighted to hear that you found the process simple and stress-free from start to finish. We hope you enjoy every moment with Ruby!

Rated 5 out of 5 stars

Informative page

Informative page, reliable sellers and great variety of dogs for sale. I personally got a pup from this page. Higly recommend.

19 July 2025
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Susan!

Thank you for your lovely feedback! We’re pleased to hear you found Pets4Homes informative and that you were able to find your new puppy. We appreciate your recommendation!

Rated 5 out of 5 stars

Found using pets4Homes really easy to…

Found using pets4Homes really easy to navigate, was a bit unsure at first about finding a puppy with online site, but the whole process was easy and put my mind at rest. The communication to the breeder went via a chat with pets4Homes, the deposit easy, and once I’d agreed a date for collection, the final bill was paid securely and once u pick ur pet and “confirm” ur happy with the pet online, the money is released to the breeder. Would definitely recommend

12 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi C!

Thank you for your review! We’re so pleased to hear that Pets4Homes helped make the process feel simple and secure, from contacting the breeder through to welcoming your new pet home.

Rated 4 out of 5 stars

I was in the market for a pomski pup…

I was in the market for a pomski pup and 1 user I found I felt was a scammer. There wasn’t much information about the breeder and think there could be more to vet any breeders. I did find my pup on pets 4 homes when I came across a breeder called Celtic star. I would just advise not to be torn away from the site and only use the site to communicate if something seems off. I have to say when I found my breeder they were amazing and I couldn’t be happier with them or my pup

11 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi there!

Thank you for sharing your experience. We’re sorry to hear you came across a seller that raised concerns, but we’re pleased to hear you were able to find your perfect puppy through Pets4Homes.

We always encourage users to stay cautious, use our messaging system, and report anything that doesn’t feel right so we can review it. We hope you enjoy many happy years with your new pup!

Rated 5 out of 5 stars

Easy process from advert to pick up our boy!

We picked up our beautiful kitten, Alfie, yesterday and couldn't be happier. Kevin and Deb were wonderful breeders throughout the entire process, sending us regular updates while we waited to bring him home. It’s so obvious that they provide a loving, caring environment for all their cats. Alfie’s incredible temperament is a true testament to how well he was treated before he came to us. Thank you, Kevin and Deb, for raising such a happy, healthy boy!

12 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Holly!

Thank you for sharing your experience! We’re delighted to hear that Alfie has settled in so well and that you had such a positive experience throughout the process. We wish you many happy memories together!

Rated 5 out of 5 stars

Was great communication from start to…

Was great communication from start to finish, lovely experience would definitely recommend

12 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Rebecca!

Thank you for your lovely feedback! We’re so pleased to hear you had a great experience using Pets4Homes and appreciate your recommendation.

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