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puppies.co.uk Reviews 335

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TrustScore 4.5 out of 5

4.5

Online Marketplace
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the website's ease of use and navigation, making it simple to find local breeders and available puppies. Many people appreciate the platform's ability to connect them with reliable and trustworthy breeders, often noting the transparency and helpfulness of the breeders themselves. The overall process of finding and acquiring a puppy is consistently described as smooth, professional, and stress-free. However, some customers were not happy with certain aspects, mentioning issues regarding the puppies' condition or the information provided about them. A few people also found the login process cumbersome, requiring frequent email verification.

What people talk about most

Website

Clients share positive opinions on the website, often highlighting its ease of use and navigation. Many... See more

Product

Reviewers highlight positive aspects of the product, with many finding it easy to locate and purchase... See more

User experience

People report positive experiences with the user experience. Many customers find the website easy to use,... See more

Staff

Customers had positive experiences with staff. Many reviewers found the staff to be friendly, patient, and... See more

Service

Users describe positive interactions with service. Customers consistently report first-class dealings, quick... See more

Based on these reviews

Rated 4 out of 5 stars

great website especially if you can find some lovely dogs for sale near your house as you can filter into distance from you by typing in the location/postcode, as well as by your desired breed. easy w... See more

Company replied

Rated 4 out of 5 stars

I felt safe going through this site, althoygh the breeder didn't get the messages/deposit info quickly/in a timely manner

Rated 4 out of 5 stars

Only just beginning to use this site as I am only just beginning to feel ready to embark on a new family member after having lost our pet in February.

Company details

  1. Online Marketplace

Written by the company

Puppies is the UKs most ethical place to buy and sell dogs as well as the number one source of information for dog lovers everywhere. We vet every puppy ad

Contact info

  • Saint Mary's Road 112, LE16 7DX, Market Harborough, United Kingdom

  • puppies.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great communication

Great communication. Good clear advertising with good guidelines. The association with the 5 free weeks pet insurance is a great help

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great website!

This company is great at displaying puppies, as soon as I clicked on this website I found just the puppy I was looking for!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Really surprised how nice and friendly…

Really surprised how nice and friendly they were. Asked regards puppy enquires and if any help was needed, luckily explained breeder was magic, Kc registered health checks, 5weeks free insurance and microchips, will collect little bundle end of the month. 👍

9 April 2026
Unprompted review
Rated 1 out of 5 stars

I was going ti see a puppies and my…

I was going ti see a puppies and my daught was txt the person we sent a txt when leaving the house we was going to Leeds got there to find no puppies then she blocked my daughter which means you should be checking weather they are proper owners

26 March 2026
puppies.co.uk logo

Reply from puppies.co.uk

Hello,

35% of breeders get a whatsapp video call from us
50% are completely rejected from their application
We manually check every single listing.

Can I ask if you can report this to us formally please?

I am afraid I can only see you have an incomplete account on our website. You started to register but never completed. This means on our website you would not have been able to contact any breeders.

Which makes me think perhaps this review relates to a different business?

Please email us info@puppies.co.uk with your full report and this will be dealt with swiftly and appropriately.

Rated 5 out of 5 stars

Easy to use

Easy to use. Plenty of details. Regular alerts
And a call to see if we had managed to find a puppy.
Quality

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Was looking for a puppy and came across this website. Very easy to navigate and find local breeders with puppies available. Quick response to initial enquiry. Breeder very responsive, helpful and friendly. Within a few days we had our cockerpoo and brought Frankie home.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Simplicity itself

We were given the opportunity to bring our puppy home within a week of viewing the post. The process was so simple and we have our beautiful little boy living with us now in his forever home. Thank you.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Takes your money then the next day you…

Takes your money then the next day you try an email to say it needs a photo of mother and Puppy, there’s already one on the site and it won’t let me upload I tried for days funny thought their quick to take your money

4 March 2026
Unprompted review
puppies.co.uk logo

Reply from puppies.co.uk

Hi There,

That's right, if you'd like to take the optional boost package you can - but the boost doesn't start until the advert goes live.

We take up to 48h to do our checks and keep our site as safe as possible and only promoting responsible breeding.

As you say, we emailed you to ask for a photo of the mother and pups together.

If you were having issues uploading we would be more than happy to receive your image over email and upload it for you.

Can you please send it to us now so we can get you live ASAP? Your boost has not started yet as it is not live.

If you are not able to, we are more than happy to cancel the ad and refund the optional boost fee - just email us please.

Thank you

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