Pets4Homes Reviews 

12,295
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the secure payment system, helpful pet insurance options, and the remarkable ease of navigating the website to discover wonderful new furry family members. Consumers genuinely appreciate the valuable information provided throughout the adoption process and the smooth communication established with responsible breeders. Some people were dissatisfied with the strict identity verification process and having to share personal banking details just to contact sellers. A few consumers also mentioned frustrating account rules, strict requirements, and unexpected barriers when trying to use the platform efficiently.

What people talk about most

Website

Customers had ambiguous experiences with the website, with many praising its ease of use. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the vast variety of healthy and... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is well organised,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many highlighting secure transactions and peace of... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 5 out of 5 stars

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more

Company replied

Rated 5 out of 5 stars

It's a great website to find a forever furry family member and the additional detail makes it even better! you're able to pick which animal you want and the specific breed including being able to cho... See more

Rated 5 out of 5 stars

They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also pur... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(12,295)

1,000 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't recommend it more!

I've used this site for many many years as I keep guinea pigs, but I've also gotten 2 kittens over the past 2 years too. One of them was this weekend.
The site is easy to navigate and filter, the messaging is never delayed and this new system of paying deposits/full amounts is really helpful. I'm not a cash in hand guy so it's great just paying with a card and not having to fuss with bank transfers, which always needs approval and takes forever.
I've only ever had one issue with a seller but that was resolved instantly. Otherwise, it's always been a very smooth process. Seller prices cam be extortionate but that's not the site's fault. The only annoying thing was the constant asking about insurance and having to click it away a lot. I'd like to have my own and that the site accepts that as a setting.

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Nate! Thank you for being a long-time customer and for sharing your detailed feedback! We're glad our card payment system and support team have made finding your pets so easy over the years.

Rated 5 out of 5 stars

The whole process was safe and…

The whole process was safe and informative lots of advice and the 5 week insurance was very helpful

31 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Gayle! Thank you for the feedback! We're so glad you found the process safe and informative, and that the 5-week insurance was helpful to you.

Rated 5 out of 5 stars

What can you say pets4homes are truly…

What can you say pets4homes are truly the best place to find your fur baby easy to navigate to the right breed your looking for it’s nation wide service too we just found our Dorset old Tyme bulldogs Nancy and cookie the planning this company does is second to none ! Easy transaction they do check the breeder out too you get all the documentation when your baby is ready they encourage you to go and see your pet in there own environment too the owner keeps you informed about there progress pictures videos etc all arranged through pets4homes I really hope people find there perfect pet through this company excellent

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Mr Daly! Thank you so much for the review! We are thrilled that our breeder checks, photo updates, and nation-wide service helped you find Nancy and Cookie!

Rated 5 out of 5 stars

If you've got the time and the money to…

If you've got the time and the money to have and enjoy a pet then this company is the best to choose.

2 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Terry! Thank you for taking the time to share your review! We appreciate your kind words and support.

Rated 5 out of 5 stars

In-depth Information

Having retired recently, I was now looking for a new dog companion to get me out and about. Having recently had a terrible experience with a supposed registered breeder I decided to do some in-depth research.
I came across Pets4Homes who matched my needs exactly. I receive regular emails from them regarding local and verified dog breeders who I can contact when I am ready to do so.
Pets4Homes gives me numerous options and choices from their very own selection and most importantly, they are trusted and reliable.
I highly recommend anyone that is interested in looking for a new pet to do so via Pets4Homes as their website is full of great resources and information

2 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Jim! Thank you for sharing your experience, Jim. We are honored that our verified breeder resources and local email updates could help you confidently search for your next companion.

Rated 5 out of 5 stars

Recognising my requirements and details and succeeding!

Recognising my requirements and details of myself and the dog I was looking to re-home.
Eventually and actually finding a suitable family to re-home him. In fact they are collecting him today! All the way from Norfolk to Surrey!

2 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Chris! Thank you for the update! We are delighted that our platform helped you find the perfect family to rehome your dog with today.

Rated 5 out of 5 stars

Great app for first pet

Great app to find our first puppy. Great set of filters to narrow down what you are looking for.

30 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Ciaran! Thank you for the review! We're glad our search filters made finding your very first puppy quick and simple.

Rated 5 out of 5 stars

Very easy transaction and guarantee to…

Very easy transaction and guarantee to get your new pet reserved and a very easy final payment section and another confirmation of collection of pet xx

30 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Josie! Thank you for the feedback! We're delighted that reserving, making final payments, and confirming collection was so easy for you.

Rated 5 out of 5 stars

Confidence when buying

This is the second time I have brought a german shepherd via pets at home.
Both dogs came from family homes which I was able to visit, and meet their owners, and their mum, which reassured me as to how they had been reared and cared for. I would recommend any one to visit your web site when considering getting a puppy. Thank you

2 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Mr Kendrick! Thank you for trusting us again for your second German Shepherd! We're so pleased that visiting family homes and meeting the mum gave you complete reassurance.

Rated 1 out of 5 stars

The most frustrating site ever.

The most frustrating site ever.
Despite being so expensive to post a pet customer service its a huge joke.
I have paid £90 to post a litter with all their silly "busters" and then reported a obvious fake add which wont do video call with the "pet they have for sale" just want a deposit, they havent do anything to that fake add still there! Then they actually blocked my add they blocked legit seller who spend £90 for that pageamd blocked mine cause i repprted a fakr one...makes you think do they have own puppy farm sellers there???
Customer service havent come back to me over fews days obviously as want my money back or will need tk male a dispute with my bank,
Be vigilant people stay away from this scammers they will makes you to pay and then block your account!

1 August 2026
Unprompted review
Rated 4 out of 5 stars

Pets,

Easey to navagate around and find what l want, would recommend to friends and family,

31 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Christopher! Thank you for the recommendation! We're delighted to hear that you find the site easy to navigate and find what you're looking for.

Rated 5 out of 5 stars

Satefy reassured

I felt reassured that breeders/owners are fully checked before being able to sell on this site.
All money transactions are held securely by Pets4homes. So you pay your settlement price via the app and clicking a "confirm collection" tab. Once this has taken place, Pets4homes immediately pays the Breeder/seller.
All conversations take place on the app, these are saved incase there are any issues.
All in all, I felt confident that everything was secure
Paul

30 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Paul! Thank you for the detailed feedback! We are thrilled to hear that our verified checks, secure held payments, and in-app chat made you feel completely confident.

Rated 5 out of 5 stars

Buying a puppy

Keep our personal information free from prying eyes. You can see the pet or pets you are looking for in clear pictures helping us to decide for our next puppy or kitten or other animals. Pets 4homes make their website easy to navigate and easy to use. It’s clear on how to pay deposit or full amounts of the pet you’re going to buy. Pets 4homes also give advice on important things like can we see the mum of the puppy we are buying. If you need help they are happy to advise or help.

5 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Jayne! Thank you for the great review! We're delighted to hear that you find our site easy to use, secure, and full of helpful advice for finding your next pet.

Rated 1 out of 5 stars

Shocking service

I thought the online process for ordering items would be easier that going to a Pet 4 Home store, the delivery process is an absolute joke!

I paid for express delivery but did not receive in the allotted deadline!

Final and last order, Amazon moving forward.

A joke of a service!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great and reliable platform!

Great and reliable platform!
Pets4Homes is a fantastic, easy-to-use platform for responsible breeders and pet lovers. The site is very clear, navigation is simple, and communication with potential buyers goes smoothly. Highly recommended!

31 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Agnieszka! Thank you so much for the recommendation! We’re thrilled that Pets4Homes continues to be a smooth, reliable platform for both you and your buyers.

Rated 5 out of 5 stars

Puppy searching

We suddenly lost our 12y/o GSD 2/5/26 of oral cancer & I ready to start thinking about searching for a four legged companion.
A friend recently lost her 14yr old Hungarian Vizsla & sent me the link for pets4homes as she has just purchased a black labrador using this website her experience was 100% positive & she highly recommended them in wanting to help us.
The site is easily to use and whilst we’re still at the searching stage Pets4Homes send emails with helpful tips & pups in our area.
Very happy

31 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Yvonne. Thank you for sharing your story with us. We are so sorry for the loss of your GSD, and we’re honored to support you at your own pace as you look for your next companion.

Rated 5 out of 5 stars

Pets4Homes have really worked hard to…

Pets4Homes have really worked hard to make the advertising easier to navigate

Also giving customers options to pay a deposit to secure a puppy from the start of the process

Making the buyer and the seller safe and secured

I would only recommend Pets4Homes to anyone selling their Puppy’s

17 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Fiona! Thank you for the high recommendation! Protecting both buyers and sellers is our top priority, and we're so glad the payment options give you peace of mind.

Rated 4 out of 5 stars

This looks like a great idea

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Passport. That was too much for me so I pulled away.

17 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Paul! Thank you for sharing your feedback. We understand that identity verification can feel inconvenient, but we require standard checks to protect both buyers and sellers from fraud and keep our community safe.

Rated 1 out of 5 stars

Very difficult to get an add up and…

Very difficult to get an add up and takes absolutely ages to be reviewed and made live, also had huge problems with the payment system, the person had to go home empty handed as it wouldn't work.
Don't show phone numbers if you can't choose to let the public view it if you want to, because this company won't let you anymore, the messaging service didn't work properly so I was missing people's enquiries. Very poor lack of service indeed, complicated and not fit for function, terrible..

2 February 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi! We are very sorry to hear about the frustration you experienced with advert approval times, messaging, and payments. Our team manually reviews listings and holds payments to protect both parties and ensure animal safety, but we understand how delay can impact a pickup. Regarding contact details, phone numbers are hidden to protect sellers from phone scams and unsolicited spam calls, keeping all trackable communication safely within the app. Thank you for sharing your feedback, which we are passing along to our technical team.

Rated 1 out of 5 stars

£Trying to charge me 5.99 to post one…

£Trying to charge me 5.99 to post one add it used to be completely free then it went up to £1.99 last time I used
it let’s just say I had no one reply to my ad I wasted that money and now 599 per post I’m sorry but I will go to preloved and freeads that only charge 5 per year for as many adds as you want. Used to love petsforhome for adverts but no going to use now be ripped off

29 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Rosie! We completely understand that changes in listing fees are disappointing. To maintain a safe platform, verify listings, and actively fight scam adverts, we have updated our listing fees to support these ongoing safety features and site improvements. We appreciate your past support and value your feedback as we continue working to give your adverts the best possible reach.

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