Pets4Homes Reviews 

12,292
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the secure payment system, helpful pet insurance options, and the remarkable ease of navigating the website to discover wonderful new furry family members. Consumers genuinely appreciate the valuable information provided throughout the adoption process and the smooth communication established with responsible breeders. Some people were dissatisfied with the strict identity verification process and having to share personal banking details just to contact sellers. A few consumers also mentioned frustrating account rules, strict requirements, and unexpected barriers when trying to use the platform efficiently.

What people talk about most

Website

Customers had ambiguous experiences with the website, with many praising its ease of use. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the vast variety of healthy and... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is well organised,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many highlighting secure transactions and peace of... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 5 out of 5 stars

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more

Company replied

Rated 5 out of 5 stars

It's a great website to find a forever furry family member and the additional detail makes it even better! you're able to pick which animal you want and the specific breed including being able to cho... See more

Rated 5 out of 5 stars

They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also pur... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,292)

1,000 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best place ever!!!

This is seriously the best place ever! The staff actually listens to what you need and totally delivers, whether it's on the phone or in person, they're just amazing. Everyone there is super friendly, welcoming, and really professional. They pick up the phone fast, have great communication, and pay attention to everything. I got so lucky this time because they squeezed me in the very next day to check out a big litter of mine. Even though they're swamped, they still cared about me and wanted to help. I really appreciate you all!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

The site is so well organised…

The site is so well organised completely safe, and easy to use,
from contacting breeders to paying a deposit for our new pup, we had a great experience all done professionally.
Thank you pets4homes we can't wait to collect our new pup.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

these guys are absolutely amazing and…

these guys are absolutely amazing and they have got an amazing variety of pets. i’ve been trusting them for a year now!

13 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Erin! Thank you for the wonderful review! We are so glad to hear that you've trusted us for the past year and enjoy our wide variety of pets.

Rated 1 out of 5 stars

I wrote it

I wrote it, but then it gave an error. I didn't quite understand what it wanted, and the error message even made it look like a service issue. Then it asked for a passport or driver's license, and it wouldn't let me go any further without providing one. So why did it ask for a credit card for identity verification in the first place? It wants an email, it wants everything—but a passport or driver's license is going too far, so I didn't like that.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

A good platform for people to buy and…

A good platform for people to buy and sell there pets.
In my case dogs.
you get the information to locate your choice of pet. and to specify, a millage to drive location, or Nationwide.
I have found the website to be user friendly.
with guidance and info on different breeds.
Also tells buyers to be aware, when buying .
My advice. Do your research well. ask lots of questions to the breeder, if it doesn't feel right, "walk away"
Pets4Homes, is a good place to start your search.
A large majority of Breeders are good honest people,
with the welfare of their pets, there upmost concern.
A few will breed just to earn money, that said, it doesn't mean, the pets being sold, have not been well cared for.

13 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Stephen! Thank you for taking the time to write such a thoughtful review. We completely agree—doing thorough research and asking the right questions is key, and we are glad our platform gives you the tools to do just that.

Rated 5 out of 5 stars

This App is very good & very easy to…

This App is very good & very easy to use & Once I had bad experience & they help me .
So definitely will recommend to others.

10 January 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Abdul! Thank you for the recommendation! We are so glad our team was able to support you through your past experience and make things right.

Rated 5 out of 5 stars

My experience

Hi Emma I would like to thank and your team for everything you done for me your emails helped me find my wee westie i got him on Tuesday he is 6 months old and he is beautiful again and I would like to thank you and your team

13 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Linda! Thank you so much for the lovely message! We are thrilled that our team's emails helped you find your 6-month-old Westie. Enjoy every moment with him!

Rated 5 out of 5 stars

Easy and very safe process

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with the added bonus of five weeks free pet insurance.

12 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Helen! Thank you for the great review! We are so glad our held-payment system took the worry out of buying your puppy and that you enjoyed the 5 weeks of free pet insurance.

Rated 5 out of 5 stars

Great service

The dog we currently have was bought through pets4homes. The breeder has always been great and very helpful. Unfortunately, he is now an old lad, with several aging issues. I will be looking for a puppy, when he eventually goes, which will be sourced through pets4homes.
I receive regular updates on the type of puppy I will want, which is very usefull.

13 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Julie! Thank you for sharing your experience. We know how hard it is to watch a beloved dog grow old, but we are honored to be here for you when you are eventually ready for your next puppy.

Rated 5 out of 5 stars

Easy to use and informative.

They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also purchased my previous dog off this site and he was an amazing lovable labrador with no health issues at all. Would highly recommend looking for whatever you need on this site with confidence

2 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi T C! Thank you for your continued trust in us over the years! We are so pleased to hear that both your Labrador and your new Springer Spaniel have brought you so much joy.

Rated 5 out of 5 stars

Finding a puppy

Really wanted to find a puppy (and want to find a few more to have a pack of dogs), created accounts on several pet sites and I think Pets4Homes is the best! I did find a puppy from a reputable breeder via Pets4Homes, I found the whole process enjoyable, easy and felt safe and secure as a buyer, with protection and insurance. Breeders have loads of visibility/transparency, the site is tidy, bright and easy to navigate - I am on a list for a particular breed of dog and get regular links and communication. My experience using Pets4Home has been thoroughly enjoyable and highly recommend this as the platform to find the pet for you!

13 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi GT! Thank you for the fantastic review! We are delighted that our site search, buyer protection, and insurance made finding your puppy such an enjoyable experience. Best of luck building your pack!

Rated 5 out of 5 stars

Cannot get better customer service than this

I cannot recommend them enough! Getting our little kitten through them was the smoothest and most wonderful experience from start to finish. Communication was clear, caring, and professional the entire way through, and all of our questions were answered with total patience.When our kitten finally arrived, it was clear just how well-socialized, healthy, and happy they were. Settled right into our home on day one and has brought so much joy to our family. If you are looking to add a furry friend to your home, this is the place to go. Thank you for such an amazing new family member!

10 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Mathushan! Thank you for such a wonderful review! We are thrilled to hear that your new kitten settled in right away and is bringing so much joy to your family.

Rated 5 out of 5 stars

Easy process to follow

Easy process to follow, I was really happy that you did follow up to my answers, and that I met the breeders on collection, especially so that an animal adoption was involved.

10 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Shirley! Thank you for the feedback! We are glad our follow-up communications and meet-up process made your adoption journey feel so smooth and supported.

Rated 5 out of 5 stars

great service,

great service,
its really hard when looking for the right pet, to keep up to date and taking the time to consistently keep checking the internet, if you know what you are looking for then this service take all the hard work away for you. and sends you an email with your preferred searches sent as a link. And its quick an easy to set up.

10 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Simon! Thank you for the great review! We are glad our automated email alerts are saving you time and taking the hard work out of searching online.

Rated 5 out of 5 stars

I am very pleased

I am very pleased. We found a new family member through a wonderful breeder who sent us photos and videos throughout the process. It was also great that the website is user-friendly and secure. A nice bonus was the free 5-week pet insurance. Flawless service! Thank you!

7 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Daria! Thank you so much for the lovely note! We are delighted to hear that you had a flawless experience, complete with photos, videos, and free pet insurance.

Rated 5 out of 5 stars

Straight forward really easy to use and…

Straight forward really easy to use and safe way to pay
Able to trust getting puppy from good breeders

11 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi David! Thank you for the feedback! We are glad our secure payment system helped you feel safe and confident buying from a great breeder.

Rated 5 out of 5 stars

We purchased our little puppy through…

We purchased our little puppy through Pets4Homes. I had a great experience from start to finish. Payments were so easy to transfer and felt safe doing it this way. All conversations with the owners went well and confirmation of all payments were sent with full details. Thank you to Pets4Homes for giving us a beautiful new puppy from a wonderful family that is highly recommended with their experience of puppies.

9 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Julie! Thank you for the review! We are so pleased that our secure payment confirmation and messaging features made bringing home your new puppy stress-free.

Rated 5 out of 5 stars

Great experience from beginning to end…

Great experience from beginning to end with finding our perfect puppy, the peace of mind with the payments and ongoing support afterwards. Lots of breeders and KC Breeders as well and Pets4Homes has pretty much any puppy you're looking for 😊 10/10

10 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Kathryn! Thank you for the 10/10 rating! We are so glad that our breed options, safe payment protection, and ongoing support gave you total peace of mind.

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