Absolutely amazing experience. My cat developed an E Coli infection that cost quite a lot to get to the bottom of. Pet protect paid out seamlessly and promptly with not a single issue and even offered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though our policy has increased a lot, I am still pleased I decided to go with Pet Protect for our dogs insurance. The customer service is great, it’s easy to speak to a human and they’re always... See more
Company replied
We’ve never had any problems with claims for our chichon/pom x who suffers from, dmvd and joint problems. I’ve found ‘Pet Protect’ to have been very approachable and sympathetic to our needs when I’... See more
Company replied
PetProtect were helpful and supportive on the phone, and settled the claim within a week once it was submitted. If you think that the market leader is the only option, then don't. PetProtect don't dir... See more
Company replied
Company details
Written by the company
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
Contact info
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
- 0345 602 4797
- enquiries@petprotect.co.uk
- www.petprotect.co.uk
Pet Protect Pet Insurance
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are very grateful that we took out…
We are very grateful that we took out the Pet Project insurance, we didn’t know our lovey Florence would get poorly.
Pet Protect gave us the reassurance and comfort that help could be administered.
Thank you 🐶
18 May 2026
Unprompted review
Reply from Pet Protect
We are so glad Pet Protect could provide comfort during a difficult time with Florence. Thank you for sharing your positive experience! Pet Protect
Can’t log on to my account the website…
Can’t log on to my account the website says if I am a customer before 2024 I can’t log on at the moment and my dog is not well and I want to talk to a vet
1 June 2026
Unprompted review
Reply from Pet Protect
We're sorry to hear about the problem with logging in and your dissatisfaction. We currently are unable to identify your policy. Can you please email complaints@petprotect.co.uk quoting your Trustpilot review with your policy details and they will be able to look into this for you. You can also call us on 0345 602 4797 if you need urgent assistance. Thank you. Pet Protect
Brilliant pet insurance company..sorted…
Brilliant pet insurance company..sorted out our claim without any issues at all.
8 May 2026
Unprompted review
Reply from Pet Protect
We're so glad we could sort out your claim without any issues. Thank you for your feedback. Pet Protect
My dog has suffered from a skin allergy…
My dog has suffered from a skin allergy which the vets are trying to find the source . Therefore she continues to be treated and Pet Protect have been excellant in helping with the continuing cost very speedily .
4 May 2026
Unprompted review
Reply from Pet Protect
We're so glad we could assist with your dog's ongoing treatment. We hope your furry friend feels better soon! Thank you for your kind words. Pet Protect
Very good service
Very easy to make a claim online which was assessed and paid within a week.
20 May 2026
Unprompted review
Reply from Pet Protect
We're glad to hear your claim was processed efficiently and paid promptly. Thank you for your feedback! Pet Protect
Spoke with an agent called Sam Roberts
Spoke with an agent called Sam Roberts, very quick, very helpful, what a chat box should be like
1 June 2026
Unprompted review
Reply from Pet Protect
Thank you for sharing your experience. We appreciate your kind words. Thank you. Pet Protect
Kind and considerate service
Efficient claims handling with considerate attitude.
29 May 2026
Unprompted review
Reply from Pet Protect
We are so happy to hear your positive feedback. Thank you for sharing! Pet Protect
Great Customer Service
Sam was really helpful and answered my query on renewal, positively and efficiently.
I shall be staying with Pet Protect this year due to all round positive experiences.
27 May 2026
Unprompted review
Reply from Pet Protect
We're so happy to hear about your positive experience with us! We appreciate your loyalty. Thank you. Pet Protect
Cat Insurance Cover
I recently moved my cat insurance over to Pet Protect because they were very competitive on price while still offering great cover. The process was straightforward and easy to complete, and I was pleased with the range of cover included in the policy. So far, I’ve been very happy with the service and feel confident that my cats are well protected.
1 May 2026
Unprompted review
Reply from Pet Protect
We are so pleased to hear you found our cat insurance process straightforward and easy. It's wonderful to know you feel confident in the protection we provide for your cats. Thank you for your kind words! Pet Protect
Quick access to the chat
Quick access to the chat.
Hopefully this will be sorted through our vet.
21 May 2026
Unprompted review
Reply from Pet Protect
We're glad our chat feature was helpful. Thank you for your feedback. Pet Protect
First time making a claim on my pet…
First time making a claim on my pet insurance, our vet receptionist’s dealt with this for me but the communication whilst this was happening from Pet Protect was very good and settled quickly. Thank you.
20 April 2026
Unprompted review
Reply from Pet Protect
We're so happy to hear your first claim experience was smooth and settled quickly. Thank you for your kind words! Pet Protect
Great online chat service
Great online chat service! People on the other end able to answer your questions fully, answered in minutes. Amazing experience, thanks Georgia.
18 May 2026
Unprompted review
Reply from Pet Protect
We are so glad our online chat service provided such a great experience. We appreciate your kind words and positive feedback! Thank you. Pet Protect
Excellent customer service
When my policy lapsed and cancelled due to a system glitch, they had me back up and running in 48 hours! Top notch service from the team.
11 May 2026
Unprompted review
Reply from Pet Protect
We're so glad we could quickly resolve the issue and get your policy reinstated. We appreciate your kind words about our team! Thank you. Pet Protect
Excellent service
We had our dog insured with Petprotect for many years, when we started to claim for arthritis injections and complimentary therapy claims were dealt with direct from our vet and any I made direct were always easy to do and handled quickly, always keeping us informed. We have recently lost our dog and again the service and ease of dealing with pet protect has been amazing, I would highly recommended.
13 May 2026
Unprompted review
Reply from Pet Protect
We're so sorry for your loss. It's good to know our claims process was easy for you, and that we kept you informed. We appreciate your recommendation and thank you for sharing your experience. Pet Protect
Great communication and prompt payment…
Great communication and prompt payment to vet
Excellent company
1 May 2026
Unprompted review
Reply from Pet Protect
We appreciate you taking the time to share your positive experience! We are happy to hear that you were pleased with our communication and payment process. Thank you. Pet Protect
Seamless transaction very efficient…
Seamless transaction very efficient online process backed up with clear communication
24 April 2026
Unprompted review
Reply from Pet Protect
We're happy to hear that you found the online process efficient and the communication clear. Thank you for your positive feedback! Pet Protect
I've insured my kitten with PetProtect…
I've insured my kitten with PetProtect and they are amazing. Nothing to much trouble
12 May 2026
Unprompted review
Reply from Pet Protect
We're happy to hear that you and your kitten have had such a positive experience with our services. Thank you for sharing your kind words! Pet Protect
Found the whole experience excellent
Found the whole experience of signing up for my dog's insurance really easy and communication was fast and friendly. Great price as well
1 May 2026
Unprompted review
Reply from Pet Protect
We're happy to hear that signing up for your dog's insurance was easy, and our communication was fast and friendly. We appreciate your feedback about the price also! Thank you. Pet Protect
Pet Protect have been excellent
Pet Protect have been excellent, we have claimed several times for medication for our Lurchers allergy, they liaise directly with our vet which makes life easier.
11 May 2026
Unprompted review
Reply from Pet Protect
We're happy to hear that our direct communication with your vet has made managing your Lurcher's allergy medication easier. Thank you for your positive feedback and kind words! Pet Protect
Ripoff
Staff answered the telephone with professional and curious manner. However to have to pay the vet a 14.5% of the total bill is excessive. What is the point of having an insurance when you punish us with every minute charge ie food !!!.
4 May 2026
Unprompted review
Reply from Pet Protect
We appreciate your feedback and are glad you found our telephone service professional. We're sorry you feel the vet fee is excessive and that you feel penalised despite having insurance. We'll review your concerns. Thank you. Pet Protect
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.