Absolutely amazing experience. My cat developed an E Coli infection that cost quite a lot to get to the bottom of. Pet protect paid out seamlessly and promptly with not a single issue and even offered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant!! Have a spaniel with an ongoing condition and only takes five mins to send invoices in and get a reply within minutes to say being sorted!!!

Reply from Pet Protect

Reply from Pet Protect
Excellent insurance care from pet protect for my dog bebe’s teeth extractions. Very quick response. Thank you pet plan

Reply from Pet Protect
The old saying with insurance “you don’t know until you use it “ - well unfortunately I had to use mine, bills racked up quickly and they took a lot of stress and worry away after the initial outlay from me they worked directly with my vet and will continue to do so now we have a lifetime treatment need - truly grateful I didn’t move provider to save a couple of pounds

Reply from Pet Protect
I’m so pleased I continued my pets policy insurance with pet protect, lily my dog has had a couple of claims and I can guarantee that pet protect take all the hassle out of your claim they are quick to respond and pay the remainder to your vets straight away great service always do not hesitate to have your pet/s covered by pet protect 5* company always

Reply from Pet Protect
Fantastically easy to make a claim. Prompt payment too.

Reply from Pet Protect
Went online looking for pet insurance, some quotes were ridiculous, seen pet connect, really good value,covers everything you can think of,and more that you would never consider, at the end of the day, its peace of mind,i now kniw that my cat will be ok, and can have a happy life,doing what cats do, which isn't a lot, and if anything happens pet connect got my back

Reply from Pet Protect

Reply from Pet Protect
Answered my enquiry via the online chat quickly and easily.
Always find petprotect efficient when making any claims, never have any problems.

Reply from Pet Protect
Well what can I say my eldest Shih Tzu has no end of problems. Pet protect have always been excellent and paid the money. You hear stories about pet insurance doing everything not to pay but these guys have been excellent, iv 2 Shih Tzus both insured by pet protect youngest never had a problem touch wood

Reply from Pet Protect
Good value for money, especially if more than one pet

Reply from Pet Protect
This company is very quick with payouts
I'd recommend Pet Protect to anyone.

Reply from Pet Protect
Very impressed, claim was paid out within a few days of submitting claim, have been with pet protect for a number of years with no problems.

Reply from Pet Protect
PetProtect has been there for my pet for when I require them. I have not had any issues with claims and they are friendly on the phone if you give them a call

Reply from Pet Protect
Very quick, lots of options to communicate your requests and we’re very easy to follow. Also a quick response

Reply from Pet Protect
My renewal concerns have been dealt with swiftly and professionally. Renewed policy and all happy.

Reply from Pet Protect
I have been a loyal customer of another company since I got my cat. I always thought they were the cheapest until this year. When I looked around I found Pet Protect was so much cheaper and so easy to sort it all out. It was quick, simple and hassle free.

Reply from Pet Protect
This was a continuation claim which was efficiently and quickly dealt with by my vet and Pet Protect.

Reply from Pet Protect
Pet Protect really have been the best.
We switched to them a couple of years ago after the renewal costs from the company our cat had been insured with his entire life (despite never making a claim) had simply become unaffordable as he reached his ninth birthday.
Last November our cat became seriously unwell and, throughout what has been a very difficult and emotional time, Pet Protect have been exceptional. Every claim has been handled quickly, fairly and without fuss, usually being paid within just a few days.
What has stood out most is how different they have been from many insurance companies. There has been no arguing over technicalities or searching for reasons not to pay out, just compassion, professionalism and genuinely excellent customer service when we needed it most.
I genuinely can’t thank them enough. Prompt payments, clear communication and a company that actually seems to care about its customers and their pets.
I would recommend them without hesitation.

Reply from Pet Protect
I have my other dog insured with Pet Protect, so it was easy to add my new puppy to insurance.

Reply from Pet Protect
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.