Absolutely amazing experience. My cat developed an E Coli infection that cost quite a lot to get to the bottom of. Pet protect paid out seamlessly and promptly with not a single issue and even offered... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though our policy has increased a lot, I am still pleased I decided to go with Pet Protect for our dogs insurance. The customer service is great, it’s easy to speak to a human and they’re always... See more
Company replied
We’ve never had any problems with claims for our chichon/pom x who suffers from, dmvd and joint problems. I’ve found ‘Pet Protect’ to have been very approachable and sympathetic to our needs when I’... See more
Company replied
PetProtect were helpful and supportive on the phone, and settled the claim within a week once it was submitted. If you think that the market leader is the only option, then don't. PetProtect don't dir... See more
Company replied
Company details
Written by the company
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
Contact info
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
- 0345 602 4797
- enquiries@petprotect.co.uk
- www.petprotect.co.uk
Pet Protect Pet Insurance
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
Good response time. The reply showed that they had read my email and the reply was not a template.
Explanation was not complicated and easy to understand which helped me make my decision.
10 December 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our response was helpful and timely! We appreciate that the explanation was easy to understand and aided your decision. Thanks for your feedback. Pet Protect
Possibly the best experience I’ve ever…
Possibly the best experience I’ve ever had/heard of with an insurance company. The claim was paid out in less than a week and they were so easy to deal with. Customer service representatives are so lovely and helpful too. Really good service Pet Protect
16 December 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that you had such a positive experience! It's wonderful to know our customer service representatives were helpful and that your claim was paid out quickly. Thank you for your feedback. Pet Protect
Policy okay until your dog is 9yrs old
Policy started ok but as soon as my dogs turned 9yrs 10yrs and now 11yrs the policy went up by minimum 50% each year. £45 then £92 and this year £155 per month..
Excess also went up from £100 to £150 and Contribution went up from 20% to 25%.
8 December 2025
Unprompted review
Reply from Pet Protect
We are sorry to note you were dissatisfied with the increase of your policy premiums and your policy deductibles. We appreciate your feedback and our Customer Relations Team will be in contact with you shortly. Thank you. Pet Protect
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff when we rang about our claim. We were paid out really quickly
15 December 2025
Unprompted review
Reply from Pet Protect
We are happy to hear that our staff was friendly and knowledgeable and that your claim was paid out quickly. Thank you for your positive feedback. Pet Protect
Amazing when claiming for my pets…
Amazing when claiming for my pets health issues, paid straight away within 7 days
28 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our claim process met your expectations . Thank you for your feedback! Pet Protect
I had to chase my money numerous…
I had to chase my money numerous times-People i spoke too were polite ,but it took me many phone calls to get the matter resolved
3 November 2025
Unprompted review
Reply from Pet Protect
We regret to note you were dissatisfied with the service you received. We appreciate your feedback and our Customer Relations Team will be in contact with you shortly. Thank you. Pet Protect
Caring and Supportive Team
You pay upfront but they pay you back on time and quickly. They were supportive and kind and I have been really impressed by their customer service. Well done Pet Protect.
12 December 2025
Unprompted review
Reply from Pet Protect
We appreciate your positive feedback and are so happy to hear that you were impressed with our customer service and prompt payments. Thank you for sharing. Pet Protect
Reply from Pet Protect
We're happy to hear that our chat support was helpful and resolved your problem quickly. Thank you for your feedback! Pet Protect
Great customer service
Great customer service. I was able to resolve my query with no fuss and promptly via email. Highly recommended.
4 December 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our customer service was able to resolve your query quickly and efficiently via email. We appreciate your recommendation and feedback! Thank you. Pet Protect
Dealing with this company has been a…
Dealing with this company has been a very positive experience. Insurance companies are not always willing to help as much as Pet protect have. Customer service agents are very helpful.
3 December 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that you had a positive experience! We appreciate your kind words and are so glad our customer service agents were helpful to you. Thank you. Pet Protect
Pet protect were excellent
Pet protect were excellent agreed to pay my Vets directly, there was no haggling or having to go back and forward with receipts, it all went on between the Veterinary practice and Petprotect, leaving me to look after my dog Flynn and helping to get him fit and well again. Thank you for being so straightforward.
20 October 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our direct payment process with your vet helped you focus on Flynn's recovery. Thank you for your feedback. We appreciate you sharing your positive experience. Pet Protect
The first time I’ve had to make a claim…
The first time I’ve had to make a claim and what a very easy process. I made a phone call to the insurers and they helped me no end. I would recommend pet protect to everyone for their pet insurance.
10 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that your first claim experience was easy. We appreciate your recommendation of our pet insurance to others. Thank you. Pet Protect
Can't fault pet protect preauthourised…
Can't fault pet protect preauthourised treatment need for our cat paid out straight away
2 December 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that the preauthorised treatment process worked well for you, and the payment was prompt. Thank you for your feedback! Pet Protect
Hi The Lady Alex was amazing and she…
Hi The Lady Alex was amazing and she did very good job. Everything was taken care of.
Thank you
26 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that everything was taken care of and that you had such a positive experience. Thank you for your wonderful feedback! Pet Protect
Problem solved quickly by efficient…
Problem solved quickly by efficient online chatbox
20 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our online chat support efficiently resolved the issue. Thank you for your positive feedback; we appreciate it! Pet Protect
Excellent customer service
Excellent customer service. Very informative and understanding agents on Live Chat. Easy renewal for peace of mind.
14 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our live chat agents were helpful! We appreciate your feedback. Thank you. Pet Protect
chat facility
I used the chat facility with regards to updating my pets information. I received a very helpful, polite reply during our interaction. I would recommend this service.
11 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our chat service was helpful and polite. We appreciate you recommending our service and your positive feedback! Pet Protect
Used the online chat to find out how to…potentially make a claim.
Used the online chat to find out how to potentially make a claim having not claimed before.
Very helpful and explained everything very clearly,
11 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our online chat was helpful. We appreciate you taking the time to share your positive experience with us. Thank you . Pet Protect
They are very easy to get hold of the…
They are very easy to get hold of the live chat helps out with all of my questions without having to call and speak to anyone
10 November 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our live chat is helpful and easy to use! It's great that we can answer your questions quickly. Thanks for your feedback. Pet Protect
Fantasist company Iv claimed twice now…
Fantasist company Iv claimed twice now for our boy Coco and everytime it has been hassle free and easy.
But always read your policy as our boy was very poorly to the sum of 17K and he was only insured Upto 4K our fault for not reading the policy in full.
We would deffinatly reccomend this company.
30 September 2025
Unprompted review
Reply from Pet Protect
We're happy to hear that our claims process has been hassle-free for Coco. We appreciate your recommendation and are grateful for your feedback. Pet Protect
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