Nationwide Pet Insurance Reviews 

4,723
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,609 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful, friendly, and knowledgeable staff who make the online setup process exceptionally smooth and straightforward for new buyers. Customer service representatives are routinely described as remarkably patient, thorough, and genuinely supportive when answering detailed questions about various pet insurance plans. However, some people mentioned that monthly premium rates increased significantly over time or that overall policy coverage was reduced after pets developed unexpected health issues. Others also noted occasional communication delays, minor technical issues during registration, or difficulties with phone connections when trying to finalize their complete coverage details.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting representatives who were exceptionally helpful,... See more

Customer service

Consumers find customer service to be positive, noting that representatives are helpful, patient, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful staff and straightforward... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and responsive staff who... See more

Price

Reviewers share mixed feedback about the price of the insurance plans. While many customers praise the low... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more

Rated 5 out of 5 stars

Had a really nice representative helping me. I renewed two of my pets and started a third pet. Prices were comparable to other insurances. I’ve been with Nationwide for over 20 years and have had... See more

Rated 5 out of 5 stars

I didn’t need to research any other company when choosing a policy for my new pup Buck. Nationwide was so easy to work with when my other dog Rocky had to have surgery after being hit by a flatbed sem... See more

Rated 5 out of 5 stars

Thanks Erik for taking my call and answering all my questions as a first time buyer of pet insurance. Only one question wasn’t fully understood about how to submit my vet bill to Nationwide. I guess I... See more


Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,723)

2,632 reviews in the last 12 months

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Rated 1 out of 5 stars

Nationwide doubles and triples coverage…

Nationwide doubles and triples coverage premiums due to your pet's age and recent claims. Nationwide increases premiums and decreases and caps coverage to less than half once your pet has a health issue. Do not give Nationwide your money!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy Application process

While processing application for my cats I accidentally disconnected from phone call. She quickly called me back so I did not have to go through trying to connect again with a different person. I was able to complete the forms without a problem.

22 August 2026
Rated 4 out of 5 stars

New pup

So far, very simple process. But, I don’t like the delay of beginning coverage as we just brought him home and coverage doesn’t start for 2 months? Frustrating.

23 August 2026
Rated 5 out of 5 stars

I was a previous customer a very happy…

I was a previous customer a very happy customer. As a result, I’m coming back to you guys. Ariel was great at signing up my lovely exotic bird. I may enroll my other 2 remaining birds next week. Thank u again.

21 August 2026
Rated 5 out of 5 stars

My experience was perfect

My experience was perfect. Everything was explained to me and i understood everything I was being told about the policy. Manuel was very nice and made my experience getting insurance for the first time for my pets very smooth. No problems. Tgank you so much!

21 August 2026

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