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Nationwide Pet Insurance Reviews 

4,728
•
TrustScore 4.5 out of 5

4.4

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,609 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful, friendly, and knowledgeable staff who make the online setup process exceptionally smooth and straightforward for new buyers. Customer service representatives are routinely described as remarkably patient, thorough, and genuinely supportive when answering detailed questions about various pet insurance plans. However, some people mentioned that monthly premium rates increased significantly over time or that overall policy coverage was reduced after pets developed unexpected health issues. Others also noted occasional communication delays, minor technical issues during registration, or difficulties with phone connections when trying to finalize their complete coverage details.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting representatives who were exceptionally helpful,... See more

Customer service

Consumers find customer service to be positive, noting that representatives are helpful, patient, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful staff and straightforward... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and responsive staff who... See more

Price

Reviewers share mixed feedback about the price of the insurance plans. While many customers praise the low... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more

Rated 5 out of 5 stars

Had a really nice representative helping me. I renewed two of my pets and started a third pet. Prices were comparable to other insurances. I’ve been with Nationwide for over 20 years and have had... See more

Rated 5 out of 5 stars

I didn’t need to research any other company when choosing a policy for my new pup Buck. Nationwide was so easy to work with when my other dog Rocky had to have surgery after being hit by a flatbed sem... See more

Rated 5 out of 5 stars

Thanks Erik for taking my call and answering all my questions as a first time buyer of pet insurance. Only one question wasn’t fully understood about how to submit my vet bill to Nationwide. I guess I... See more

Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,728)

2,640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Website misleading

Website misleading. Clicked "Get Quote" link to get an idea of what is covered, in the end it automatically forced me to enroll to see what is covered. Please adjust the website to allow customers to see what can be covered.

19 August 2026
Nationwide Pet Insurance logo

Reply from Nationwide Pet Insurance

We're sorry to hear about your experience. We appreciate you bringing this to our attention. A member of our team will be reaching out to you directly to discuss your concerns and see how we can help.

Rated 5 out of 5 stars

Jesus did an amazing job!

Jesus did an amazing job!! He explained everything clearly and concisely. I already referred ppl over. He made it seem so easy and it was not a long process at all.

19 August 2026
Rated 5 out of 5 stars

I wish I could remember his name

I wish I could remember his name. The gentleman that helped me was awesome. Went over many different choices for me. And explained very well. Also very patient with me having trouble with my phone.

18 August 2026

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