Panache Cruises Reviews 

3,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable, ensuring all questions are answered promptly from start to finish. Travelers feel genuinely valued and supported by representatives who take the time to understand individual needs and preferences. Consumers highlight that the booking process is managed smoothly, turning complex travel arrangements into a stress-free and straightforward experience. People also appreciate the highly competitive pricing and extra perks secured by agents, making luxury options more accessible. Overall, patrons report receiving first-class customer service and express strong confidence in booking future holidays through these specialists.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing agents as extremely helpful, knowledgeable, and... See more

Booking process

People report positive experiences with the booking process, describing it as quick, smooth, and... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support without any... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Price

Customers consistently report satisfaction regarding the competitive pricing and great value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Rob was an absolute pleasure from start to finish so we have therefore booked another cruise with him. He went above and beyond in dealing with the issues we had with the cruise company... See more

Rated 5 out of 5 stars

Dear Joanne, thank you for being so patient with me when enquiring about our cruise. Your knowledge and friendliness and Kelsey’s help booking us in. You kept me informed about my enquiries plus many... See more

Rated 5 out of 5 stars

Joanne was absolutely amazing, nothing was too much trouble. Very professional but in a friendly way, we also like the personal touch and that Joanne will be looking after us the whole way through!... See more

Rated 5 out of 5 stars

Jacob was our first point of contact with Panache cruises and from that initial email to finally booking our 1st Crystal cruise he was extremely helpful, friendly and very enthusiastic. Passing on he... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,384)

1,081 reviews in the last 12 months

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Rated 5 out of 5 stars

My first experience with Panache

My first experience with Panache.
Robert was attentive, kind, and highly professional.
He listened to my request for booking the cruise, and followed through for all appropriate choices, dates, etc. A couple of calls, and booking taken online.
The booking is for 4 persons, and I highly recommend
his company to anyone who wants an expert Agent.

11 August 2026
Rated 5 out of 5 stars

our Agent Roxanne is the best.

Excellent support from our Agent Roxanne.
She was very patient and being very informative throughout the whole process, and I do not feel being push to commit the booking after many rounds of questions. She also have done excellent post sale support, further giving tips for the trip and handling some of the account naming info corrections. thx.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

My go to cruise company

My go to cruise company. Catherine Divan is friendly and always exceeds my expectations. We have never met but feel like she’s a friend when we chat on the phone.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Georgia Redmond -first class help

Georgia Redmond was absolutely first class. I set her a very difficult itinerary and together with a little assistance she managed to come up with the task that most travel agents said was impossible to fulfill. Panache also arranged it at a price that saved a considerable amount.
From Germany to Svalbard in a scientific cruise ship, and then to return by sea to the Norwegian mainland. Most visitors then fly that part of the journey but, for environmental reasons I wished to go by sea.
My argument is if the ice is retracting at an enormous rate why fly and exacerbate the problem?
Panache helped to solve this problem. The remainder of my journey over 6 weeks will be by rail which they will also help with.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Excellent lady at Panache ( Jen) made the whole booking experience a breeze . She answered every question and was very helpful . Certainly recommend Panache to other potential cruisers or travellers .

11 August 2026
Rated 5 out of 5 stars

Lisa was brilliant

Lisa was brilliant - coping admirably with my changes of mind. She had just the right balance of checking in with me (whilst I was ‘thinking’) but not constantly chasing and pushing for a booking. She seems genuinely knowledgeable, answered all my questions swiftly and spent the time helping me choose a cabin.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have been dealing with Wendy Mulholland at Panache cruises. We have never been on a cruise before but wanted to book to go to the Artic. Wendy made the whole process of booking very straightforward. No question was too much trouble to answer. She was always very professional, coming back with queries very quickly, explaining everything very clearly. She even replied to something on her day off! She got us the best price, which was competitive to other quotes. Her customer service is the best. Can’t recommend Wendy and Panache enough.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

first booking with Panache Cruises

We have just booked our first cruise with Panache cruises and are very impressed with the knowledge Elitsa, Karen,Sharon Helen, Charlyne and the other representatives we have spoken with regarding all the questions from the actual trip and destination to the cabin options and possible options to choose which cabins are available and our flight options.
The booking process has been very easy and we have been kept informed and received all the confirmation in a suitable time.

7 August 2026
Rated 5 out of 5 stars

Was informed very well

Was informed very well, Felicity was very helpful and made the decision easy for us especially being a group of 4 couples. Fully recommend Panaches Cruises and professional booking process we had. Greg

11 August 2026
Rated 5 out of 5 stars

Fabulous Panache!

We have booked quite a few cruises with Panache and our Cruise Consultant Catherine Divan is The Best! She is very helpful and friendly and no request is too much for her! We would recommend Panache for booking your cruises.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service would highly recommend Panache Cruises

Jack Busby was extremely knowledgeable and assisted me in booking a cruise for myself and 3 friends. He helped us secure the best deal for the cruise we had picked and explained all the different price and cabin options. I can highly recommend Jack and Panache Cruise and will definitely be going to him for any future cruise holidays.

4 August 2026

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