Panache Cruises Reviews 

3,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable, ensuring all questions are answered promptly from start to finish. Travelers feel genuinely valued and supported by representatives who take the time to understand individual needs and preferences. Consumers highlight that the booking process is managed smoothly, turning complex travel arrangements into a stress-free and straightforward experience. People also appreciate the highly competitive pricing and extra perks secured by agents, making luxury options more accessible. Overall, patrons report receiving first-class customer service and express strong confidence in booking future holidays through these specialists.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing agents as extremely helpful, knowledgeable, and... See more

Booking process

People report positive experiences with the booking process, describing it as quick, smooth, and... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support without any... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Price

Customers consistently report satisfaction regarding the competitive pricing and great value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Rob was an absolute pleasure from start to finish so we have therefore booked another cruise with him. He went above and beyond in dealing with the issues we had with the cruise company... See more

Rated 5 out of 5 stars

Dear Joanne, thank you for being so patient with me when enquiring about our cruise. Your knowledge and friendliness and Kelsey’s help booking us in. You kept me informed about my enquiries plus many... See more

Rated 5 out of 5 stars

Joanne was absolutely amazing, nothing was too much trouble. Very professional but in a friendly way, we also like the personal touch and that Joanne will be looking after us the whole way through!... See more

Rated 5 out of 5 stars

Jacob was our first point of contact with Panache cruises and from that initial email to finally booking our 1st Crystal cruise he was extremely helpful, friendly and very enthusiastic. Passing on he... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,384)

1,081 reviews in the last 12 months

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Rated 5 out of 5 stars

We can’t thank Nicola at Panache…

We can’t thank Nicola at Panache Cruises enough for her help in booking our Svalbard cruise with Swan Hellenic. She is friendly & knowledgeable and quick to get back to me. Thank you Nicola and keep up the good work.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC and Personal...

FANTASTIC... ...After 3 weeks of looking at various options, cruises through Panache, we have booked our retirement Cruise on Star Clippers - Royal Clipper

Panache listened to what we wanted, made suggestions, presented options and cruise lines. With us then deciding on the Star Clippers Sailing experience - after personalising this

Great personal caring service, which has resulted in a personalised quality cruise booked - and very much looked forward too

Thank you to Georgia and Kathryn, for looking after us :-) :-)

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Panache cruises.

Helen from Panache cruises was so helpful and took the time to go through everything with us. It felt like you were talking to a friend advising you rather than selling you a cruise.
Her manner was very professional and she had great knowledge of cruise destinations and the layout of the Ship.
We will definitely use this company again.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with!

Olga was so helpful for us first time cruisers and made it so easy to make a booking. Nothing was too much trouble - here's looking forward to more helpful chats!
I'm very happy I read plenty of great Panache reviews!

7 August 2026
Rated 5 out of 5 stars

First time booking with Panache

From my very first enquiry, Kelsey Sutherland at Panache Cruises made the whole booking experience a pleasure.

I changed my mind a few times during the process, but nothing was ever too much trouble. Kelsey was incredibly patient, friendly, and knowledgeable, taking the time to answer all my questions and offering lots of helpful advice and recommendations to make sure I chose the right cruise.

I never felt rushed or pressured, and it really felt like Kelsey genuinely wanted me to have the best holiday possible. Her excellent customer service and attention to detail gave me complete confidence in my booking.

Thank you, Kelsey, for making everything so easy. I can’t wait for my cruise, and I wouldn’t hesitate to book with Panache Cruises again or recommend both Kelsey and the team to family and friends.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb service …

The consultant with whom i dealt epitomises everything that you would want in that role. Everything was done in a timely manner, with patience and willingness. Everything was explained and whatever i found difficult was done for me. Superb service

5 August 2026
Rated 5 out of 5 stars

Very helpful

Nicola was very helpful and responsive in researching and booking a river cruise for us. She responded straight away to any queries and I was very happy with the service provided.

6 August 2026
Rated 5 out of 5 stars

Our Bordeaux cruise on SS Bon Voyage…

Our Bordeaux cruise on SS Bon Voyage was brilliant and we were able to visit all of the advertised locations on the itinerary despite the terrible wildfires in the Bordeaux area.

The ship is maintained to a high standard, the food is good and the staff are efficient and helpful. Our only criticism - the cabins, though necessarily so, are very compact.

Our cruise director, Tania, was exceptional and our Panache hosts, Tony and Barbara, were always on hand to provide help and assistance and are great company.

Nicola Tempest-Mitchell our Panache cruise connoisseur is very professional and we have just booked a Danube cruise with Uniworld via Panache.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Price

I reached out to Panache Cruises to give me a quote on a cruise. I must admit I had some trepidation, since the company had only recently begun trading in Australia and it was hard to find reviews. I was worried it may have been a scam.

Olga rang me back and discussed my requirements. After that I had many questions, which Olga answered honestly and promptly. What I liked about Olga was that she was always positive, helpful and friendly. She guided me in the decision. Making of what cabinet to choose, highlighting the differences between each cabinet class, but not “telling” me which got choose, just informing me so I could make the right choice for myself.

Panache Cruises offered me a good deal on a Viking Cruise and I have booked my cruise with them. This review is being written the day after booking, so I cannot comment on what happens from here, but I feel confident that Olga will be able to help me if anything goes wrong!

5 August 2026
Rated 5 out of 5 stars

Excellent service from initial enquiry to completion

Excellent service from initial enquiry through to booking and reservations, with nothing too much trouble, and some very helpful advice along the way. Elitsa listened to all my requirements and exceeded them, pointing out alternatives and maintaining excellent communication action. An excellent ambassador for Panache.

7 June 2026
Rated 5 out of 5 stars

First time client - very satisfied.

This was my first encounter with Panache. My contact there was Nicole. Nicole spoke very clearly and was very helpful in helping me build the complete package of flights, transfers, pre-cruise hotel and the cruise itself. She was reassuringly thorough and kept me well-informed throughout the planning and booking process. I would be very happy to use Nicole and Panache's services again.

5 August 2026

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