Working with Rob was an absolute pleasure from start to finish so we have therefore booked another cruise with him. He went above and beyond in dealing with the issues we had with the cruise company... See more
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Company details
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Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
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Replied to 33% of negative reviews
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We can’t thank Nicola at Panache…
We can’t thank Nicola at Panache Cruises enough for her help in booking our Svalbard cruise with Swan Hellenic. She is friendly & knowledgeable and quick to get back to me. Thank you Nicola and keep up the good work.
Recently booked a cruise through Lisa…
Recently booked a cruise through Lisa at Panache cruises. Great service, very friendly and knowledgeable. She was really quick getting back to me when I had any queries. Will not hesitate to book through her again.
GOOD KNOWEDGE AND FAST RESPONSE!
ROB WAS VERY KNOWLEDGABLE AND RESPONDED QUICKLY TO ALL OF OUR QUESTIONS.
Lisa was very helpful and knowledgeable.
Lisa was very helpful and knowledgeable.
It was a very good experience.
It was a very good experience booking with Joe and he was able to secure us a good cabin at a competitive rate.
FANTASTIC and Personal...
FANTASTIC... ...After 3 weeks of looking at various options, cruises through Panache, we have booked our retirement Cruise on Star Clippers - Royal Clipper
Panache listened to what we wanted, made suggestions, presented options and cruise lines. With us then deciding on the Star Clippers Sailing experience - after personalising this
Great personal caring service, which has resulted in a personalised quality cruise booked - and very much looked forward too
Thank you to Georgia and Kathryn, for looking after us :-) :-)
We had an excellent experience with…
We had an excellent experience with our Cruise Connoisseur Nicola, very knowledgeable and the booking process was completed swiftly.
Panache cruises.
Helen from Panache cruises was so helpful and took the time to go through everything with us. It felt like you were talking to a friend advising you rather than selling you a cruise.
Her manner was very professional and she had great knowledge of cruise destinations and the layout of the Ship.
We will definitely use this company again.
A pleasure to deal with!
Olga was so helpful for us first time cruisers and made it so easy to make a booking. Nothing was too much trouble - here's looking forward to more helpful chats!
I'm very happy I read plenty of great Panache reviews!
First time booking with Panache
From my very first enquiry, Kelsey Sutherland at Panache Cruises made the whole booking experience a pleasure.
I changed my mind a few times during the process, but nothing was ever too much trouble. Kelsey was incredibly patient, friendly, and knowledgeable, taking the time to answer all my questions and offering lots of helpful advice and recommendations to make sure I chose the right cruise.
I never felt rushed or pressured, and it really felt like Kelsey genuinely wanted me to have the best holiday possible. Her excellent customer service and attention to detail gave me complete confidence in my booking.
Thank you, Kelsey, for making everything so easy. I can’t wait for my cruise, and I wouldn’t hesitate to book with Panache Cruises again or recommend both Kelsey and the team to family and friends.
Superb service …
The consultant with whom i dealt epitomises everything that you would want in that role. Everything was done in a timely manner, with patience and willingness. Everything was explained and whatever i found difficult was done for me. Superb service
Great help from Helen with booking and…
Great help from Helen with booking and cruise details. Very quick reponse by phone and email.
Very helpful
Nicola was very helpful and responsive in researching and booking a river cruise for us. She responded straight away to any queries and I was very happy with the service provided.
Nicola was extremely friendly and…
Nicola was extremely friendly and helpful in assisting me to book a river cruise. I recieved excellent customer service
Nicola handled our cruise booking in a…
Nicola handled our cruise booking in a superb manner, being succinct and very professional. Thanks Nicola.
Our Bordeaux cruise on SS Bon Voyage…
Our Bordeaux cruise on SS Bon Voyage was brilliant and we were able to visit all of the advertised locations on the itinerary despite the terrible wildfires in the Bordeaux area.
The ship is maintained to a high standard, the food is good and the staff are efficient and helpful. Our only criticism - the cabins, though necessarily so, are very compact.
Our cruise director, Tania, was exceptional and our Panache hosts, Tony and Barbara, were always on hand to provide help and assistance and are great company.
Nicola Tempest-Mitchell our Panache cruise connoisseur is very professional and we have just booked a Danube cruise with Uniworld via Panache.
Great Service and Price
I reached out to Panache Cruises to give me a quote on a cruise. I must admit I had some trepidation, since the company had only recently begun trading in Australia and it was hard to find reviews. I was worried it may have been a scam.
Olga rang me back and discussed my requirements. After that I had many questions, which Olga answered honestly and promptly. What I liked about Olga was that she was always positive, helpful and friendly. She guided me in the decision. Making of what cabinet to choose, highlighting the differences between each cabinet class, but not “telling” me which got choose, just informing me so I could make the right choice for myself.
Panache Cruises offered me a good deal on a Viking Cruise and I have booked my cruise with them. This review is being written the day after booking, so I cannot comment on what happens from here, but I feel confident that Olga will be able to help me if anything goes wrong!
Excellent service from initial enquiry to completion
Excellent service from initial enquiry through to booking and reservations, with nothing too much trouble, and some very helpful advice along the way. Elitsa listened to all my requirements and exceeded them, pointing out alternatives and maintaining excellent communication action. An excellent ambassador for Panache.
First time client - very satisfied.
This was my first encounter with Panache. My contact there was Nicole. Nicole spoke very clearly and was very helpful in helping me build the complete package of flights, transfers, pre-cruise hotel and the cruise itself. She was reassuringly thorough and kept me well-informed throughout the planning and booking process. I would be very happy to use Nicole and Panache's services again.
Wendy was efficient
Wendy was efficient, helpful and most importantly rang back when she said she would, which is the kind of service I appreciate
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