Working with Rob was an absolute pleasure from start to finish so we have therefore booked another cruise with him. He went above and beyond in dealing with the issues we had with the cruise company... See more
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Company details
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Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
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Replied to 33% of negative reviews
Typically replies within 1 week
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Brilliant Service
I had the pleasure of chatting with Rob (Robert Ledsham). Traveling to French Polynesia has always been on my bucket list but I always thought was never obtainable on my budget! I told him my budget and where I wanted to go, he came back with a brilliant price and information. Quick and easy to book. So helpful and friendly, would 100% recommend.
Booking Process
From start to the end the booking process was smooth and clear.
Panache booking experience
I was initially apprehensive working with a Panache Cruises as opposed to dealing directly with the cruise line. After now completing my first cruise with Panache and booking a second cruise for June 2027 I have no hesitation in recommending them. Very happy with all the help and support received especially from Lonnie Fowler.
Excellent Customer Service
Georgia was lovely and went the extra mile to help us. Friendly, polite and professional.
Panache
Louise is our cruise specialist at Panache. She was friendly, knowledgeable and very helpful. She persevered and liaised with Celebrity Cruises to sort out booking errors, price errors as quoted by Celebrity Cruises. Thank you Louise. Has Wendy Been advised.
Nicola is fantastic at costings.
Nicola is fantastic at costings.
Honest knowledgeable and really enjoy booking our cruises with Nicola.
Thank you.
Panache Cruises
Saide was very helpful and responsible and made the booking process very easy.
Slightly more complicated booking…
Slightly more complicated booking procedure due to external factors which Elista handled brilliantly making the process less complicated. Very diligently called us back at each stage and answered all our concerns and queries. Elista navigated our booking smoothly and expertly. Thank you
As ever Nicole was incredibly helpful
As ever Nicole was incredibly helpful, finding me a fabulous cruise for my requirements, sorting the booming quickly and smoothly as well as arranging flights and transfers
Excellent service
Helpful and outstanding service,Louise went out of the way to get the booking completed.
Highly recommend
Highly recommend. Excellent, knowledgeable service, very willing to accommodate all aspects of my request, no heavy sales pressure and competitive pricing. Nothing was too much trouble, prompt, thorough replies to all queries.
Helen Fensom provided a first class…
Helen Fensom provided a first class service - competently provided all the information, plus recommendations and suggestions - and then completed the transaction quickly and efficently.
Helpful & Courteous
First time in using Panache agent ( Louise) helpful, knowledgable and friendly whilst being professional.
Dealt with booking as requested managing to get cabin in area wanted. Is dealing with Flights Hotels and transfers as needed.
Nicola at Panache was fabulous, very helpful.
We were recommended to use Panache Cruises. Weve never been on a cruise before, so we needed to be guided through the process. Nicola, at Panache was fabulous, and she helped us decide what suits us and also the booking process. Made simple!
Panache Cruises
It is our first time to book a cruise but we were ably helped by Nicola whose friendly persona made it easy to ask a range of questions.
She phoned back when requested and secured us a great value for money deal.
Great customer service
I spoke with Rita who was very helpful and efficient. It was an initial meet & greet by phone to pay a deposit but I felt in good hands and look forward to approaching her for any assistance about our cruise in future.
Excellent Personal Service
I was aware of Panache Cruises before and had browsed their website before. Looked again today and saw a cruise that my wife and I were interested in so filled in a form with the details of the cruise. Within 10 minutes Nicola Tempest-Mitchell had called me and another 10 minutes later I had booked. The level of service and attention to detail was excellent and would have no hesitation in recommending both Panache Cruises and Nicola…
Nicola Tempest- Mitchell was excellent…
Nicola Tempest- Mitchell was excellent in terms of customer care, understanding our requirements and assisting with our booking to ensure we hit exactly what we wanted.
Highly recommended
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