Panache Cruises Reviews 

3,179
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, highly knowledgeable, and professional, providing excellent advice and a reassuring personal touch throughout the process. The booking experience is frequently described as straightforward, efficient, and stress-free, making it remarkably easy for people to arrange their desired trips. Reviewers often highlight the exceptional service and customer support, noting immediate responses and a dedicated, helpful approach to assisting with all inquiries. Many consumers also appreciate the competitive pricing and great deals offered, ensuring a highly positive overall experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting the personalized and... See more

Service

People report positive experiences with service, often highlighting the personalized attention, expert... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting outstanding support and feeling... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and excellent pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't praise Karen Aspinall highly enough. Totally knowledgeable, full of ideas, checks in to wish us a happy holiday and then really interested when we get back. Booked three cruise holidays now w... See more

Rated 5 out of 5 stars

Joe at Panache Cruise Experts has been fantastic from start to finish. His knowledge of luxury cruises is excellent, He was always friendly, patient, and quick to answer any questions, making th... See more

Rated 5 out of 5 stars

Just booked our second cruise with Panache, this time with Karen. As with our previous booking through Lucy, we've found Panache to be very efficient at what they're doing, fully communicative and hel... See more

Rated 5 out of 5 stars

Helen has been fantastic in booking our 4th cruise with Emerald. We are travelling with friends and she has coordinated both our bookings. We have always used Panache for our cruise bookings and each... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,179)

931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceedingly helpful adjusting to our needs.

We were recommended to go on a cruise by another company but before booking with them checked cruise company listings and found Panache. Helen immediately came back with a better price. She also put a hold on the cabin and flights while we arranged insurance. Helen has guided us through the process and quick to adapt to new requirements from us.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

So much better than the competition

Booked two Explorer Journey's cruises with Panache and I must say, Charlene Snaith was absolutely fantastic to deal with. Friendly, extremely knowledgeable and the costings were extremely competitive. Her communication was always swift and she provided answers to all questions without hesitation.
Panache are leaps and bounds ahead of other cruise agents we've used. So much so, I booked a 7 night Yacht Club Owners Suite on MSC World Europa via Charlene just today.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

We have booked 3 cruises with Panache.

We have booked 3 cruises with Panache.
Nicola is extremely helpful and knowledgeable, making the whole booking process stress free. Nicola is on hand with any questions after the booking and its reassuring that she can help if needed, anytime.
I highly recommended them.
J Langford.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend dealing with Georgia

I must commend Georgia on all her help to secure a booking on our cruise, even though I must have seemed the client from hell! She was calm, kind & level headed at all times, making many 'phone calls on our behalf to the cruise company. She is an asset to Panache Cruises company. Highly recommened.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

First experience of Panache

This has been my first experience of dealing with Panache and I am totally bowled over by their incredible staff. No issue or questions I raised was too small to be dealt with even if it meant a phone call to a third party to obtain information and then get back to me. Their courteous, professional and determination to assist and help is a breath of fresh air. I’m hooked.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always from…

Excellent service as always from Nicole! Immediate response to queries and could not be anymore helpful with the booking process. She is always has an eye to detail and is able to give great advice. We had never cruised before, just booked 4th cruise with Explora through Nicole. 5⭐️ service

17 July 2026
Rated 5 out of 5 stars

First time booking through Panache.

First time booking through Panache.
Jill was helpful & communicated throughout, answering our questions & explaining what was included etc.
Friendly, personable & knowledgeable.
Although we haven't had our trip yet, we trust Jill will assist us along the way.

17 July 2026
Rated 5 out of 5 stars

The representative Nicola…

The representative Nicola Tempest-Mitchell was really good in finding a suitable river cruise. The dates we wanted were in the next two months.
Hopefully the River cruise is going to be as good as the booking experience.

19 July 2026
Rated 5 out of 5 stars

River cruise

Everything explained very well by Nicola who got us an excellent deal on a river cruise just explained to her what I was looking for and she did the rest

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Personal and professional service

Karen at Panache was extremely helpful and really took the time to understand the type of cruise experience we were looking for. Her recommendations were perfectly in tune with our travel style, and throughout the booking process she was both personal and professional. We felt valued as customers and wouldn’t hesitate to recommend her and Panache Cruises.

15 July 2026

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