Panache Cruises Reviews 

3,178
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, highly knowledgeable, and professional, providing excellent advice and a reassuring personal touch throughout the process. The booking experience is frequently described as straightforward, efficient, and stress-free, making it remarkably easy for people to arrange their desired trips. Reviewers often highlight the exceptional service and customer support, noting immediate responses and a dedicated, helpful approach to assisting with all inquiries. Many consumers also appreciate the competitive pricing and great deals offered, ensuring a highly positive overall experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting the personalized and... See more

Service

People report positive experiences with service, often highlighting the personalized attention, expert... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting outstanding support and feeling... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and excellent pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't praise Karen Aspinall highly enough. Totally knowledgeable, full of ideas, checks in to wish us a happy holiday and then really interested when we get back. Booked three cruise holidays now w... See more

Rated 5 out of 5 stars

Joe at Panache Cruise Experts has been fantastic from start to finish. His knowledge of luxury cruises is excellent, He was always friendly, patient, and quick to answer any questions, making th... See more

Rated 5 out of 5 stars

Just booked our second cruise with Panache, this time with Karen. As with our previous booking through Lucy, we've found Panache to be very efficient at what they're doing, fully communicative and hel... See more

Rated 5 out of 5 stars

Helen has been fantastic in booking our 4th cruise with Emerald. We are travelling with friends and she has coordinated both our bookings. We have always used Panache for our cruise bookings and each... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,178)

929 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kelsey was very polite

Kelsey was very polite, efficient and helpful. I would be more than happy to book with her again. Thank.

26 July 2026
Unprompted review
Panache Cruises logo

Reply from Panache Cruises

Dear Fiona,

We're so pleased to hear that Kelsey provided such a polite, efficient and helpful service. We know how important it is to make the booking process as smooth and enjoyable as possible, and it's wonderful to hear that Kelsey made such a positive impression.

Thank you again for choosing Panache Cruises, and we look forward to helping you plan your next cruise in the future.

Best Regards
Panache Cruises

Rated 5 out of 5 stars

First time cruisers

First time cruisers and therefore the first time we have used Panache Cruises
Karen was excellent guiding us through the process, she arranged the cruise our flights, accommodation and transfers, basically did everything for us
We are now very much really looking forward to our Mediterranean cruise on Explora 1

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Second booking.

Just booked our second cruise with Panache, this time with Karen. As with our previous booking through Lucy, we've found Panache to be very efficient at what they're doing, fully communicative and helpful with what we're trying to do. Very responsive to our enquiries and would recommend this company to anyone as they really do seem to be on the ball. Our first actual cruise is in September so this is purely 8n response to the booking procedures. Thank you Karen for all your help in making this happen.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent price and service from Jill

Excellent price and service from Jill, who measured me and gave me confidence about the service I would receive, matching that of my usual independent TA. I was very pleased with her service and the price quoted.
Thank you, Jill Patterson!

21 July 2026
Rated 5 out of 5 stars

Booking made easy!

From initial "showed interest" to final booking all my questions were answered without delay & the final booking telephone conversation went so smoothly I would have no hesitation in recommending Panache Cruises; and their final price was cheaper than booking direct through Riviera.

24 July 2026
Rated 5 out of 5 stars

Katy has booked another cruise!

Katy has booked another cruise for us and has been great contacting the line to clarify and resolve issues. Panache has been my preferred agent for several years and reliable for price and service.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Elitsa was 10/10

Elitsa was 10/10 - nothing was too much trouble - she always took on board my requests and was extremely patient.

19 July 2026
Rated 5 out of 5 stars

Olga was fantastic

Olga was fantastic. She has great customer service and always gets promptly back to us. We would certainly recommend Olga for any future cruising. Panache Cruising is now our preferred cruise company.

23 July 2026
Rated 5 out of 5 stars

Excellent booking experience

Jill was very responsive and helped with a last minute booking, which was done seamlessly. The process was easy and she advised on cabins, transportation to and from the ship, and was a pleasure to deal with. Highly recommended.

22 July 2026
Rated 5 out of 5 stars

Friendly ,knowledgeable top drawer service.

Our booking experience with our recent cruises, one of which was complicated, was made easy and stressless by Catherine Divan. She was professional, friendly and tenacious with the Cruise line. Going above and beyond to help us get the cruises we wanted at the right price. I would highly recommend Catherine as a go to Advisor.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Booking with Panache - very aptly named!

We have booked a couple of cruises via Panache now. Not only do they manage to get us an excellent price but on one occasion, more on board spend (thank you Georgia). More importantly though is the individual and personable care and attention they give us. Recently, I had the absolute pleasure to deal with Karen Aspinall, who is not only efficient - going above and beyond to get us what we need, but also she has a great sense of humour. I’ve absolutely loved booking with you Karen; thanks a million for sorting everything out, despite my hundreds of questions. You’re an absolute star and an asset to Panache.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, proactive and great pricing

Susan was very helpful and proactive in helping us book our cruise for next year to celebrate a milestone birthday. She even worked on it after hours to secure our requested cabin. All questions were answered promptly and pricing was very competitive with bonus cabin credits as well. Thank you Susan, your help was greatly appreciated and we look forward to hearing from you when our land tours can be booked.

21 July 2026
Rated 5 out of 5 stars

Helen was extremely helpful in all…

Helen was extremely helpful in all aspects of my enquiry and subsequent booking. She voluntarily explored areas of cost saving and additional benefits of which I was unaware. Her follow up emails were comprehensive and factual. I have already recommended Helen to several friends. Excellent service. Thank you.

17 July 2026
Unprompted review

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